Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,990 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as expected, good quality, quick delivery.”

Helpful Report

“We required to have unusual chair feet in a grey colour to replace the original ones which had fallen apart. An earlier attempt to order some from another supplier had been unsuccessful as the measurements were incorrect. We were therefore uncertain of the exact size needed or if the colour we wanted was available so I contacted Vital Parts. I received very helpful guidance and was able to place our order very easily. The items arrived very quickly and are perfect (see attached photo). I thoroughly recommend this company.”

Vital Parts 5 star review on 10th December 2019

Helpful Report

“These items wore out too quickly and had to be replaced”

Helpful Report

“thanks great service”

Helpful Report

“First class service - was able to send sample tube insert for comparison which ensured correct replacement was specified. Excellent E-mail chat & the parts arrived ahead of schedule. Can't do better than that! Thank-you.”

Helpful Report

“Nice to find a company that can supply "difficult to find" plastic fittings and that is also willing to accept small orders. So much easier than trying to hunt down such parts in the DIY sheds - usually without success. So glad I stumbled upon Vital Parts.”

Helpful Report

“Received on time and as expected.”

Helpful Report

“Quick service, correct parts but a postal cost of £4.85 on top of the £4.70 cost of the parts seems excessive. Could they not have been sent second class post in view of the size and lightness of the parts?”

Helpful Report

“Great service, excellent flexibility for order quantities and speedy arrival.”

Helpful Report

“Excellent service, ordered Sunday evening received a call on the Monday to confirm I was happy with a replacement part due to a possible delay, received the product Tuesday afternoon.”

Helpful Report

“Bought from them a couple of time now, Had excellent service once again. Would definitley buy from them again”

Helpful Report

“Excellent service. Received foc samples quickly. Placed our order easily and got quick delivery.”

Helpful Report

“Great service and website very informative with great flexibility for ordering”

Helpful Report

“Parts were exactly as described which meant they were what I needed and arrived very quickly”

Helpful Report

“Excellent product, very quick delivery, definitely buy from again.”

Helpful Report

“Thank you! Items arrived as ordered, just need to find time to fit them! Very pleased with the service and product.”

Helpful Report

“Parts ordered and received very quickly and in good condition. overall excellent service provided.”

Helpful Report

“The items look fine. Haven't had a chance to use yet.”

Helpful Report

“I was delighted to find the "feet" I needed for my old chairs. Even more pleased when they came quickly and were easy to fit. Thanks Guys.”

Helpful Report

“Excellent product, exactly as stated on the website. It means my mother-in-law's stool is now usable again. May God bless you all.”

Helpful Report

Vital Parts is rated 4.7 based on 2,990 reviews