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Vital Parts Reviews

4.7 Rating 2,990 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,504
 Metrics Info
4.7
Based on 2,990 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Terry Hoare
Unverified Reviewer
“Incredible service and advice. I had been struggling to source some replacement adjustable feet for my aged Black and Decker Workmate. I spoke to Mike who was able to sort it out straight away and just to make sure he sent me a sample first, to make sure it was the right item. Received items next day. I cannot recommend them enough. Thoroughly impressed.”
Helpful Report
C J May
Verified Buyer
“The part I ordered didn't fit, fair enough, but after talking to customer services to see if they had an alternative part that would fit, they kindly offered to send me out a couple of samples to see if one of those would be suitable. They never arrived, so I chased them via email, but it was ignored. Ordering and refunding was all fine but they are very much lacking in customer service. UPDATE After this review, I was contacted by the company who apologised profusely for the poor service, which they assured me was not up to their usual standard. Samples were sent, one of which was exactly what I wanted and so I placed an order. Communication from there on has been excellent and I understand my order was dispatched on the same day that I ordered it.”
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Colin Cresswell
Verified Buyer
“The items i ordered fitted perfectly.”
Helpful Report
Hal Bird
Verified Buyer
“Great to deal with. Super selection of hard to find hardware. Love Vital Parts. Dallas, Texas”
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Anonymous
Verified Buyer
“Quick and efficient service”
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Patricia Jackson
Verified Buyer
“did the job brilliantly”
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Ray Marsden
Verified Buyer
“Got what I ordered. Fitted exactly, just the job.”
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Anonymous
Verified Buyer
“Got what I ordered”
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Rosemary Croft
Verified Buyer
“Very helpful & prompt”
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Mike Hartley
Verified Buyer
“Very fast delivery and part was exactly what I need and fitted like a glove so all good!”
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David Russell
Verified Buyer
“Excellent Service”
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Anonymous
Verified Buyer
“Good service, prompt dispatch”
Helpful Report
Mark Healy
Verified Buyer
“Still awaiting a refund from a returned order from early June.”
Helpful Report
Good Morning Mark, I have checked with our accounts team on this for you and we issued a refund on 25th June 2019. Thank you for your feedback, we aim to process refunds as soon as possible. Sometimes they can take a bit longer than expected. Kind Regards Lisa C, Vital Parts
Anonymous
Verified Buyer
“Good product, quick delivery”
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Anonymous
Verified Buyer
“Happy with parts. friendly, helpful service over phone when ordering.”
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Anonymous
Verified Buyer
“good service thanks”
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David Round
Verified Buyer
“Order arrived very quickly. The items are a perfect fit for our chair legs.”
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Michael Edwards
Verified Buyer
“Iwas verty pleased with the ferrule i ordered & ifi need any others in the future i will be ordering them from you'”
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Stuart Taylor
Verified Buyer
“Very quick delivery, easy ordering system, and got exactly what I required.”
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Anonymous
Verified Buyer
“Brilliant.”
Helpful Report
Vital Parts is rated 4.7 based on 2,990 reviews
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