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Vital Parts Reviews

4.7 Rating 2,989 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,498
 Metrics Info
4.7
Based on 2,989 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Joan
Verified Buyer
“Excellent advice and service”
Helpful Report
Steve Ward
Verified Buyer
“Easy to order quick service good customer service that kept me informed”
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Audrius Stakvilevicius
Verified Buyer
“Easy to shopping, but delivery taking so long.”
Helpful Report
Edmund Forrester
Verified Buyer
“Second time I've used this company (to purchase adjustable feet). First time was a bit of a mess BUT that was early during lock-down 2020 and they did sort things out to my satisfaction. This time around was seamless and I'd happily use them again without hesitation. Recommended.”
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Anonymous
Verified Buyer
“Good service”
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Roy Shimmin
Verified Buyer
“Website easy to follow. Delivery good, packaging very good and the parts work well.”
Helpful Report
Matt Kelsall
Verified Buyer
“Excellent service from Stephanie & team, samples arrived quickly”
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Matt Marchant
Verified Buyer
“Supplied my grommets in style”
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Malcolm Moore
Verified Buyer
“Very prompt delivery the ferrels are just what I wanted... excellent”
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Peter Hunton
Verified Buyer
“Good quick service, wide range of quality hardware. Extending the life of outdoor furniture”
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Dave Poole
Verified Reviewer
“Excellent service with samples delivered within a couple of days. Technical enquiries answered quickly by Stephanie - excellent customer support. Thank you!”
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Frederick Colin McKeeman
Verified Buyer
“This Company provided the vital parts need to my short-wave aerial erection.”
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Andrew Birch
Verified Buyer
“Great parts delivered as described. Very quickly. Really recommend”
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Derek
Verified Buyer
“Excellent service from start to finish , samples provided and posted , very quick delivery , e-mail contact , could not ask for more.”
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Arne Kuusk
Verified Reviewer
“Quick delivery and perfect customer support”
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Anonymous
Verified Buyer
“unistrut endcaps - super fast delivery, quality item and the best price around.... cant fault that really can you.”
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Rob Nolan-Wilcox
Verified Buyer
“What excellent service, ordered and delivered well in time, will use again”
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Maxine Coppin
Verified Buyer
“Great service, parts arrived on time and did the job.”
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Michael Patterson
Verified Buyer
“Arrived quickly and safely. Does the job designed for very wel”
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Marco Castagnetti
Verified Buyer
“On 4 or 5 occasions I was told someone would get back to my query for an order, surprise surprise they didn't, I had to do the chasing, when the items arrived they were the wrong order. I couldn't be bothered to phone back.”
Helpful Report
Good Afternoon Marco, Thank you for your recent feedback, I can confirm I have attempted to contact you via telephone and email to discuss this in more detail and look forward to hearing back from you. I have not been able to locate prior communications on this matter but rest assured upon your response will be happy to look into this further for you. Kind Regards, Victoria Customer Service Manager
Vital Parts is rated 4.7 based on 2,989 reviews
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