Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,989 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 22nd August 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Anonymous

Anonymous // 01/01/2019

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“Emily from Customer Service Team was excellent!”

Helpful Report

“Unfortunately I had to pay £23.95 for prer-special delivery 10:30 next day and it looks like from Thursday 17/10/24 I only got a DHL delivery notice that they got muy parcel on Tuesday 22/10/24.”

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“Just to say what an excellent experience I had with the customer service team at Vital Parts. I had ordered some screws and then found about 2 hours later that I did not need them. I called the customer support line and they immediately refunded my bank account. Absolutely no fuss no problem Thank you.”

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“Do not trust the stock levels on Amazon. They are not accurate so it's pot luck if they can actually deliver or not. Placed an oder for delivery a week ago, the Amazon tracking said dispatched and out for delivery as expected. Rang Vital Parts up several days later to see where the parts were and what the issue was and it turns out the products had not even been dispatched. Turns out a foot part of the item was not in stock and was on back order for several weeks from now. They worked out an alternative which in fairness was dispatched same day but now DHL have unknown delays and I have no idea when the items are going to arrive. In short I have lost a full day onsite due to the misleading stock levels and misleading tracking information and it looks like I'll probably lose a day tomorrow too. Basically guys if you can't connect to Amazon properly. Don't do it!”

Helpful Report

“Outstanding service! Our account manager - Steph Llewellyn is always extremely helpful and professional regarding any enquiry we send her way. Even if the item is not something that Vital Parts list, Steph will always go above and beyond to source and quote the items needed at extremely competitive prices. We literally couldn't be happier with the service from Vital Parts, but more so Steph herself. I honestly wish our other suppliers could take a leaf out of Steph's book as she is just wonderful and a pleasure to work with 😊”

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“Item delivered from Vital-Parts co.uk did not have a smooth dome head, there was embossed wording on the dome. Could not use. Not as pictured on their site”

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“My goodness I spent half the day yesterday trying to find a part for our campervan. Eventually someone on Facebook highly recommended seals direct. I phoned, was told what to measure and phoned back and in less than 5 minutes I ordered the part. In today's world to even get a company to answer the phone is difficult. Seals direct answered, greeted me politely and the order is in the post. What an amazing company.”

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“A small delay on the hooks I ordered but told me the date they were expecting and delivered as agreed! couldnt ask for more and more than happy with the hooks supplied”

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Thank you for your positive review! We look forward to assisting you with future orders. Vital Parts

“The products that the chat line suggested were ideal. I've put all new ferrules on the legs of our garden furniture, they really make it look much better and will stop rust stains on our new slabs. The 25 mm internal diameter fits on the 25 mm table legs, 19 mm ID fits well on the 18 mm chair legs. I am local to their warehouse so we arranged a click and collect on the day that I ordered, all worked perfectly.”

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“I spoke to a lady called "Stephannie" today - 16th Feb @ 10:45hrs She is a credit to your company, helped me tremendously Please ensure you reward this lady as she listened to my wants and need”

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“Despite having a problem with the delivery of my order and feeding this back to their Customer Service department, the owner personally drove my order to my house and delivered it himself, in person. Can't really get a better resolution than that. Thank you Mike. 👍”

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“I’ve been searching for a certain product for some time now and I finally found it on the Vital parts website. After speaking to Bethany she pointed me in the right direction and was very helpful, I would recommend the company and service to anyone.”

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“Very pleased with delivery time. Got new feet for my garden furniture which is looking so much better now. Thank you Vital Parts.”

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“Service was fantastic, even when I had accidentally ordered the wrong size it was no problem and the order was corrected and despatched in a timely manner.”

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“arrived quickly. Had a phone call as one item was missing when they went to pick it, I asked for a different colour, which was substituted and the whole order posted the same day. Much better customer service than many companies. I will be using them again.”

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“Excellent service good advice on the phone call Delivery quick and informed by email all the way”

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“I managed to find the parts I required at Vital Parts after an unsuccessful search on the internet. The said parts were received as described, reasonably priced and delivery was prompt. I shall definitely buy from Vital Parts again in the future and I’m happy to recommend them as a business.”

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“Excellent customer service. They didn't have the part I wanted in black so phoned to ask if white would be acceptable. Order arrived quickly and had everything I needed.”

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“Paid £11:00 for product but paid £12:00 for next day delivery which took 4days so not the best customer service .”

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“Needed some replacement plastic feet for furniture and Vital Parts had a great range and just the sizes I needed. Delivery was quick. Would recommend.”

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Vital Parts is rated 4.7 based on 2,989 reviews