“I received my order in good time, but it was not high gloss as I’d ordered, and the colour was too yellow for what I needed. I have since tried to contact them via email to try and send it back, with no success. No returns note was supplied, so am stuck with it.”
“carried out the fitting of the film as instructed,,fairly easy,but the film is very thin, to make a complete success.
As a plastics engineer for 40 odd years my experience tells me the film needs to be twice the thickness to be brilliant”
“I took six films to test - four frosted ones for a ground floor shower window in a barn conversion, the reflective ones to try and reduce the heat in the office and outbuildings which have fridges and freezers and SE-facing windows. Easy to apply - I cleaned the glass and used a fine spray of water mixed with a drop of washing-up liquid on the sticky side, and used a squeegee to smooth. Initially looked a bit rough but dried out to leave a really good finish.”
“Excellent product with clear instructions. Fairly easy to do and looks pretty good apart from some small bubbles, however this was due to my skills, not the product!!
I would order this product from Abode Windows again.”
“Looks Perfect
Having installed the window film it does look good. However, I am not the best at DIY stuff but the window film came with excellent detailed instructions and by following this clear and precise guide I achieved an excellent result.”
“Possibly the worst and most unprofessional business I have had the unfortunate experience of coming across in a very long time:
1. No order confirmations, receipts or delivery information provided
2. Order delivered with errors - when trying to get the situation resolved, no ownership taken by employees.
3. Film damaged in several places.
4. The installation package that costs £14 is primarily repeat items that already come for free, aside from a cheap spray bottle
5. Employee who answers the phone on every occasion- Tracey - assures you that someone will come back to you "ASAP". The reality was that after several phone calls and frustrated emails, no-one came back to me which meant constantly having to chase.
6. All employees claim that no emails have been received, aside from one to Lissa, despite replying to previous emails sent by Tracey and Simon "to check the system was working."
7. After being hung-up on by Tracey, speaking to Simon (probably the most decent person I spoke to there... Simon needs to move to a better company, he's wasted where he is), again I was assured that Management would phone me back... unsurprisingly, they didn't. That was until I sent yet another frustrated email... seemingly, in the words of Lissa, the manager, she "didn't see the need to pick up the phone, she's far too busy to call back everyone, that's why I have a team."
Lissa also hung up on me after I explained the difference between aggressive conversations and assertive conversations... she simply didn't like being told, in an assertive tone, that she was providing a far from below decent service and that if her team say that a customer can expect a call back from her, then she should feel the need to carry out such tasks. I do not like to have my time wasted by those satisfied with providing bad customer service.
Eventually, after a lot of my time being wasted by Lissa and her team, it was agreed that I would receive a refund instead of a replacement film. Taking into account the above point 7 only, this is the attitude of their management, and that is clearly trickling down to Tracey and other members of the team. Bad service is cultivated by bad management.
Our experience has been passed on to Trading Standards now, and while they can't really do anything about poor attitudes, they can look further into the lack of receipts and order confirmations sent out by this firm. With any luck, no one else will have such unfortunate experiences with these people.”
“Very quick delivery. Good price for this Medium Reflective Silver 30 Window Film, which I have bought before and find the optimum darkness screen for our south-facing windows.”
“A couple of years ago we covered half of our conservatory roof with Abode window film & found it to be very effective in reducing glare. The second order is to complete the whole roof as we realised this was needed . We are waiting for the decorator to now do the job!”
“The instructions are clear and precise so following them meant the film went on without too much hassle. It works well and certainly blocks the light. It is, however, tricky stuff to handle. Because it is film it slips all over the place and off your table when measuring if you don't put something on it to keep it in place. The hardest task was separating the film from its lining but once done it goes on easily. You can't spray enough soapy liquid on the film and window when applying the film to the window. It makes it easier to adjust. And be sure to follow up regularly with the spreader to ensure all bubbles are squeezed out. I did that for a few days and you get a good finish.”
“I originally gave 1 star as the product hadn’t arrived, but over two weeks later, it eventually turned up. To be fair to Abode Window Films, the product is fine, well packaged and of good quality. It’s a pity I had no information re despatch as it took so long I sourced an alternative. In the event, it’s £30 wasted, not good if you’re on a budget.”
“I am so happy with this purchase. Very easy to apply and looks really nice while providing privacy. The dinosaur pattern is lovely for a playroom. I will be buying some more for our lounge windows”
