“I Ordered Paint Protection Film which arrived with instructions for window film, I contacted the company for the correct instructions but was again emailed the window film instructions. I asked again but got no reply.
I havent used the PPF yet as I am researching how to do it properly. Its a shame, as the reason I purchased from Adobe was becaus it said the PPF came with instructions.
We live and learn!”
Hello Mark
Thank you for your order and your review.
I am sincerely sorry that you didn't receive the correct instructions with your order and that you didn't receive a reply to your email.
I will contact you privately and email you the instructions.
Kind Regards
Lissa
Hello Ali
We are so sorry to hear you had trouble fitting the window film you ordered. The only reason the film would fall off the window is if the fine clear liner isn't removed before fitting it. Doing this exposes the adhesive side of the film which is fitted to the window on the inside.
We wish you had contacted us when the film fell off as we would have been happy to offer odvice.
Please email us if we can be of any further help.
Kind Regards
Lissa
“I have had to throw the film away it was extremely sticky and gave me no room to manoeuvre or manipulate the film to the window, which caused bad creases, sadly not at all what I hoped it would be”
Hi John
Thank you for your review.
We are so sorry to hear you had trouble fitting the window film. We wonder if you tried to fit the film without using the soapy water solution mentioned in the instructions as this is the only reason we can think of why you wouldn't be able to move and manipulate the film on the glass when fitting it.
We would have been happy to offer advice if you had contacted us when you had difficulty and please don't hesitate to get in touch if you would like to discuss further.
Kind Regards
Lissa
Thank you for your recent order.
We are very sorry that you haven't received delivery of the sample you ordered.
We were unaware that you hadn't received delivery and would of course dispatched another if we had been informed. Occasionally mail does get lost in the postal system.
Kind Regards
Lissa
Thank you for your review.
We are sorry you are unhappy with the window film sample you ordered but it is good that you ordered a sample before making a larger purchase.
We disagree that the film is of 'poor quality' and many of the reviews confirm that our films are good quality.
Kind Regards
Lissa
“The Horizontal stripe film supplied is actually vertical stripes and therefore unusable.
I was told to hang it sideways! It’s clearly not the correct dimensions to do that, and would leave a significant gap but that was just brushed off. I very unhelpful company I will never use again.”
We are very sorry that the film you received was not as you expected. We do try and make it as clear as possible on the website how to order the correct height and width for your window size by including images and if there are any queries we always available to discuss these either by email or phone.
Kind Regards
Lissa Green
“Just purchased two samples and it was shocking quality. Once applied the blue effect is both on the outside and inside which is not meant to happen. Lucky it was just a sample otherwise I'd have a blue window on both sides.”
We are sorry to hear you were unhappy with the colour of the Blue Mirror window film sample. The good thing is that you ordered a sample and found that it wasn't suitable for your purpose before before making a larger purchase.
When used as a source of Privacy, blue one-way mirror window film will work in the following method; the side with the most light will be mirrored in appearance and the side with the least light will allow a one-way viewing experience, the ability to see through the glass and the film will appear as strong blue mirror in colour on the outside.
Kind Regards
Customer Services
“Unfortunately I cannot comment yet because I haven't received the package yet even though I ordered it over a week ago. The problem is you use Evri (or Hermes as it used to be known). The reason they changed their name was because of the awful service e they provided. Nothing has changed! Please use another courier in future as your products are fine (I've used you multiple times) but this experience fir the customer reflects onto you.”
“Good but poor customer service.
I ordered a stock size sheet of film erroneously and they wouldn’t exchange it even though it had never been out of the box.
They pointed me to T&Cs but it’s basic customer service really. Plus it’s contrary to distance selling regs as it wasn’t a bespoke or personalised product.
They didn’t care though.”
“Possibly the worst and most unprofessional business I have had the unfortunate experience of coming across in a very long time:
1. No order confirmations, receipts or delivery information provided
2. Order delivered with errors - when trying to get the situation resolved, no ownership taken by employees.
3. Film damaged in several places.
4. The installation package that costs £14 is primarily repeat items that already come for free, aside from a cheap spray bottle
5. Employee who answers the phone on every occasion- Tracey - assures you that someone will come back to you "ASAP". The reality was that after several phone calls and frustrated emails, no-one came back to me which meant constantly having to chase.
6. All employees claim that no emails have been received, aside from one to Lissa, despite replying to previous emails sent by Tracey and Simon "to check the system was working."
7. After being hung-up on by Tracey, speaking to Simon (probably the most decent person I spoke to there... Simon needs to move to a better company, he's wasted where he is), again I was assured that Management would phone me back... unsurprisingly, they didn't. That was until I sent yet another frustrated email... seemingly, in the words of Lissa, the manager, she "didn't see the need to pick up the phone, she's far too busy to call back everyone, that's why I have a team."
Lissa also hung up on me after I explained the difference between aggressive conversations and assertive conversations... she simply didn't like being told, in an assertive tone, that she was providing a far from below decent service and that if her team say that a customer can expect a call back from her, then she should feel the need to carry out such tasks. I do not like to have my time wasted by those satisfied with providing bad customer service.
Eventually, after a lot of my time being wasted by Lissa and her team, it was agreed that I would receive a refund instead of a replacement film. Taking into account the above point 7 only, this is the attitude of their management, and that is clearly trickling down to Tracey and other members of the team. Bad service is cultivated by bad management.
Our experience has been passed on to Trading Standards now, and while they can't really do anything about poor attitudes, they can look further into the lack of receipts and order confirmations sent out by this firm. With any luck, no one else will have such unfortunate experiences with these people.”
