“Not sure what happened with the order but i ended up with 8 tiny pieces that's cost me £67.00 and I cannot use.
When I checked the order the sizes were not what I input, i wondered if it had done cm instead of inch but they were nothing like it. so it must have been a computer error and I have no way of returning or exchanging. I am disappointed as I have used this company quite a few times without any issue.
Customer services contacted and were brilliant and sorted the situation out I'm very happy”
“Excellent product.
Purchased for our Georgian cottage the windows of which face a busy road .
Have given us privacy while preserving the look of the period and have been admired by passers by .
Easy to use product if you follow instructions carefully and have plenty of time .”
Hello Karen,
Thank you for leaving a review.
We are thrilled that your choice of window film has enhanced your home and achieved the required effect.
We also thank you for your honest comment following the fitting process as we always advise customers to allow plenty of time to fit the film to achieve a professional finish.
Kind Regards
Tracey
Hello Vince,
Thank you for leaving a review.
We are pleased that you found the fitting instructions easy to follow, and are happy with the overall effect.
Thanks
Tracey
Hello Charlotte
We are very sorry that you were unclear how to fit the film. If you do have any concerns we are always happy for you to call us so that we can help resolve any queries you have.
Hopefully you have now successfully fitted the new film.
Kind Regards
Lissa
Hello Heather,
Thank you for leaving a review.
We are really happy that you are a returning customer , and are pleased again with your choice and the effect it has had on your home.
Kind Regards
Tracey
Hello,
Thank you for leaving a review.
We are thrilled that you are happy with your choice and you found the fitting instructions easy to follow.
Kind Regards
Tracey
Hello Tim
Thank you for your review.
I think we have worked out why the film isn't as you expected. You ordered the Light Silver 50% and not the 20%. This would explain why you don't have a mirror effect.
If you want to return the film to exchange it for the 20% mirror tint please just email us to arrange.
Kind Regards
Lissa
Hello Dave,
Thank you for you for leaving a review.
We are pleased that you are happy with your order and the effect it had had on your home.
Kind Regards
Tracey
“Hard to put up without scratching and now my room is so dark it's like permanent nightfall. Really depressing and not sure how much difference it's made to the heat. All my plants are dying including the ones in the windowsill. I'm going to have to take it off and I hope it comes off easily but waste of time and money.”
Hello Julia
Thank you for your review.
We are very sorry that you are unhappy with the window film you ordered. but it seems that the issues you have had are not due to the film being faulty but due to fitting issues and not researching the film fully prior to buying it. The specifications for the film are available on the website and state that the visible light transmission will be 15% once the film is fitted which of course means that the room will be much darker which in turn may affect plants.
We always recommend you purchase a sample of any film prior to making a larger purchase to ensure you are happy with it, if you had done this you would have been aware that the film would darken your room.
Scratching will only occur if the fitting process isn't followed correctly, unless of course the film is faulty on arrival and if this was to happen we would ask a customer to email a picture so that we can replace it.
Kind Regards
Lissa
Hello,
Thank you for leaving a review.
We are pleased that you found the fitting instructions easy to follow to achieve the required effect.
Kind Regards
Tracey
“We had it made to measures so it was easy to apply.It looks very contemporary, and stylish. We have had some great comments. I'm so pleased with the results and will definitely buy this product again.”
Hello Caroline,
Thank you for leaving a review.
We are thrilled that you have received lovely comments over your choice of film and we look forward to you as a returning customer.
Kind Regards
Tracey
“Just fixed the film to my windows and am very pleased. Blinds no longer have to be down all the time and there’s so much light going into the room now. Transformative!”
Hello Mina,
Thank you for leaving a review.
We are thrilled that you are pleased with your order and your choice has transformed your room.
Kind Regards
Tracey
“I have ordered samples from different companies but I haven’t received all of them yet. So do not know yet which company I’ll choose but I can say that the samples are very good quality and should do the job.”
Hello,
Thank you for leaving a review.
We are thrilled that you are pleased with your samples and hopefully it will help you to choose the right film for you !
Kind Regards
Tracey
Hello Duncan,
Thank you for leaving a review.
We are happy that you found the fitting instructions easy to follow and it achieved the required effect.
Kind Regards
Tracey
Hello,
Thank you for leaving a review.
We are pleased that you are happy with your sample as we always feel its best to order a sample before committing to a larger order.
Kind Regards
Tracey
Hello,
Thank you for leaving a review.
We are thrilled that you are pleased with your order and the effect it has had on your home.
Kind Regards
Tracey
“The quality of the film is excellent, but unfortunately the instructions were not clear and I found them difficult to follow. As a result the film was slightly damaged whilst I was applying it onto the window and looks pretty naff, so I will have to remove it and buy something else, preferably made to measure (which I should probably have ordered in the first place).”
Hi
Thank you for your review.
We are so sorry you had trouble fitting the film, it can be tricky but the majority of customers do successfully fit it but if you do struggle we are always available to give advice if you call us.
If you want to discuss the cut to size option then please contact us and we will be able to give you advice about fitting the film and a small discount.
Kind Regards
Lissa
