Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.81

4.8 Rating 232 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t wish for better treatment . Everything was well explained. Excellent staff who were very hel”

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Posted 5 months ago

“I can honestly say that I have been blown away with the professionalism, skills, kindness and care from everyone at Vision Scotland. From my initial consultation, with Mr Jonathan Ross, his optometrist and clinical staff to the communications from Claire, his PA, reception staff and nurses they have all been wonderful. I had cataract surgery performed on both eyes on Monday (2 days ago) and the entire process has been absolutely painless. I was so well informed at every stage of the process so their were no surprises and I congratulate Mr Ross and his wonderful team for doing such a superb job. My life has been changed, I can see better than I have done for years - 68 years of wearing glasses, contact lenses and latterly having cataracts in both eyes. The world is so colourful and bright and my vision is great - I am just so indebted to Mr Ross for his surgical skills and all the team at Vision Scotland, Ratho Clinic Edinburgh for such care and kindness - you are the best!”

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Posted 5 months ago

“Thoroughly professional service throughout allied with genuine warmth from all. After care was equal to the pre operation stages and all my contacts were met with understanding of any concerns that I had. This was especially so when speaking with Lorna and others who recognised the effect of now not being so tied to spectacles after some 76 years. Before retiring, I was a Senior Social Worker for many years and I consider that their ability to share their personal experiences and to empathise is of great help. Thank you, all. A McLean (Derry)”

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Posted 6 months ago

“Superb professionalism at every stage of the process!”

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Posted 6 months ago

“I had my cataract operation in March at vision scotland .. I was recommended by my optician at Browns in Edinburgh … I have now toric lenses to correct my astigmatism and the correct prescription to correct my eyes .. I am delighted with the result I didn’t feel anything during my operation .. my surgeon Mark was excellent very professional.. it was a very good follow up procedure too .. Totally recommend this to everyone who needs eye surgery.. many thanks 🙏”

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Posted 6 months ago

“Recently had RLE surgery in February 5 star service from start to finish. Would highly recommend Vision Scotland .”

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Posted 6 months ago

“From my initial examination, through the day of the operation and in the follow up I was very pleased and impressed with the professionalism, interpersonal skills and level of support given by Vision Scotland. I have had an excellent outcome from a double eye procedure carried out on the same day. The lenses selected for me are exactly what I needed to improve my sight and through that my daily activities.”

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Posted 6 months ago

“I was very satisfied with everything to do with my cataracts operation, and delighted with the result of the surgery. Everything was properly explained, the staff were all pleasant and efficient, and on the day of the surgery - for both eyes - I was in and out of the hospital in just over two hours.”

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Posted 6 months ago

“First class service from initial consultation until day of operation. From welcoming staff to surgeon I cannot fault my treatment and how I was treated as an individual. Nothing but praise for the team thanks alan”

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Posted 6 months ago

“Vision Scotland were excellent…. 👍”

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Posted 6 months ago

“I was delighted with the care and the result of my cataract surgery”

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Posted 6 months ago

“Excellent service standards experienced, from assessment day through to the surgery performed by Jonathon Ross who was exemplary, other mentions for Neil who made everything about the process very clear and Marie who was just first class pre and post the operation, overall a premium treatment experience, finally to be able to perform night time driving without glasses for the first time ever, is an amazing feeling, thank you everyone.”

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Posted 6 months ago

“1st Class in every aspect - staff, treatment and follow up. Vision now great at distance and only require specs for reading and close work. Would recommend to anyone.”

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Posted 7 months ago

“I had both eyes treated a month ago. Cataracts removed. Brilliant treatment from a fantastic team. Everything was explained to the smallest detail. Worth every penny.”

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Posted 7 months ago

“After years of living with ptosis which was getting worse and having significant impact on my ability to see out of one eye I met with Jonathan Ross. From the initial consultation I knew I was in good hands. My surgery went smoothly and the results are amazing. My ptosis has been corrected, and my confidence increased. I can’t recommend this surgery, of Mr Ross enough. The aftercare was great. I wish I had met him sooner.”

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Posted 7 months ago

“I went this week for my second cataract procedure under the brilliant Dr. Jonathan Ross. The clinic staff were brilliant especially Claire Hush who advised and guided me before my first eye procedure..,I was nervous as I also have AMD which I thought would stop me getting the procedure, I got a consultation and was delighted to be told I could get my cataracts removed and new lens fitted. I would definitely recommend Vision Scotland and all the team especially DR. Ross…a professional eye clinic that cares… Thank You All Frank”

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Posted 7 months ago

“Initial appointment efficient and informative. Helpful correspondence prior to the appointment. All staff pleasant making the journey less stressful. Comfortable waiting rooms at Vision Scotland Appointments ran on time Process explained effectively. Day of surgery went very smoothly. Regular reassurances by staff including my wife being kept up to date with progress. Left premises well informed re home management and possible complications to be aware of. Post operation contact appropriate and appreciated. Had review appointment where further reassured re positive progress. Delighted with outcome. Excellent binocular vision and no spectacles required. My Optician fully informed. Seamless and very effective journey. Many thanks”

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Posted 7 months ago

“100% excellent. Staff amazing”

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Posted 7 months ago

“Had both cataracts done on the 3rd of April, on arrival was made very welcome. The procedure took just over 20 minutes, felt quite a ease and no pain. No after effects and eye sight improving on a daily basis. Now back driving. Overall very happy with the service Vision Scotland provided”

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Posted 8 months ago

“Fantastic service from Vision Scotland from first appointment to follow up after surgery. I am delighted with my result”

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Posted 8 months ago

Vision Scotland is rated 4.8 based on 232 reviews