Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.81

4.8 Rating 232 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a fantastic experience at Vision Scotland.”

Helpful Report

Posted 1 month ago

“We found the whole process from initial enquiry to the eye op was very easy and fast. The clinic was excellent, staff were also very professional and friendly throughout. Clinic arranged the aftercare with NHS perfectly too.”

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Posted 1 month ago

“I was very happy with the treatment I received both during the assessment and the operation. Staff were helpful, thorough and professional. They made me feel relaxed and confident that I was in good hands. Already I can see things more clearly and only have to wear glasses sometimes when reading. I am writing this review without glasses. Finally I would just like to thank you all.”

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Posted 1 month ago

“The theatre staff made sure I was comfortable prior to the procedure which was completed very smoothly and quickly. The clinic was very clean and welcoming and all the staff went out of their way to make certain I was looked after . I had no major problems after the procedure and my sight was better than before after 24 hours .”

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Posted 1 month ago

“Everyone was extremely helpful and knowledgeable from the first visit to the operation. Particularly the nurses in the theatre area were kind and helpful.”

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Posted 1 month ago

“Following my assessment I was offered my first cataract replacement surgery within a week. The second eye was scheduled 4 weeks later. Both operations went very smoothly and I never suffered any discomfort afterwards. I was very satisfied both with my surgery and the work of all the staff at Vision Scotland.”

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Posted 1 month ago

“The team at Vision Scotland were very friendly and informative about the procedure of eye surgery After surgery very attentive and explained all about the drops that we were to use I would recommend Vision Scotland to anyone who was looking to have eye surgery I am delighted with the out come of my eye surgery”

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Posted 1 month ago

“Had the cataracts removed from my second eye by Mr Mantry which was a perfectly painless procedure. I also had a toric lens put in, as I did with my left eye. I cannot thank Mr. Mantry enough for his skill which resulted in my vision being so good that I no longer have to wear distance glasses, something I have done since I was 13 years old. Sadly this time I felt that the administration was lacking. I was told by a by a young lady at Galashiels that my appointment for surgery was 8.00 a.m. and I should arrive at Ratho at 7.30 a.m. I felt that 7.30 a.m. was too late to arrive but as she was speaking to me from across the room I just queried the time but she just repeated 7.30 a.m. When my confirmation letter arrived it showed a different time a lot sooner. I tried several times ringing the central number to find out exactly the time I should arrive at Ratho. I never got any satisfactory answer.”

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Posted 1 month ago

“I opted for private surgery as the NHS waited list was lengthy. The care taken by everyone at Vision Scotland was exemplary from reception to surgery and after care. I have not had a single problem or worry.”

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Posted 1 month ago

“I came here because of the positive reviews and award winning surgeons but my eyes are worse than before surgery, inconsistent vision, dry, super dry in the mornings and painful for days if I rub them. Maybe I'm in the 1% but good luck to anyone who has issues because no one at this company seems to care.”

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Posted 1 month ago

Good morning, Thank you for bringing your concerns to our attention. We take all feedback very seriously, as it helps us continually improve our services and provide the best care possible. We apologise that your experience did not meet your expectations, and we would like to understand more about your concerns. If you feel comfortable, please reach out to us directly so we can investigate further. We can also arrange an appointment with one of our optometrists specialising in dry eye. Kind regards Danielle Vision Scotland

Posted 1 month ago

“Vision Scotland gave excellent service during my recent cataract surgery. The staff were all friendly and helpful and put me at ease talking me through the procedure at every stage. Follow up was timely and helped reassure me that I was following the eye drop regime correctly. The surgery was successful and the outcome as expected and I have had no further problems with my eyesight.”

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Posted 1 month ago

“I had a good and painfree experience and well cared for in pleasan”

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Posted 1 month ago

“From start to finish I have been extremely happy with the level of service provided by Vision Scotland. I have been very re-assured with their after care service. Cataract surgery has improved my quality of life. Thank you to all at Ratho.”

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Posted 1 month ago

“Just first class job done when I had cataract op. Staff great and didn't wait long to get it done.”

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Posted 1 month ago

“Great service and support, good follow up even for smallest worries. Excellent friendly, polite surgeon who put me at ease within minutes of meeting with him. Chatted throughout double cataract removal op, informed of procedure as it happened. Could not be happier. Very relaxing and comfortable atmosphere in hospital . All staff friendly and informative. Excellent results !”

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Posted 1 month ago

“Absolutely delighted with every aspect of my Refractive lens exchange procedure. Only wish I’d done it years ago. Big thanks to Johnathon Ross and all the staff, and the after care team. Would highly recommend.”

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Posted 1 month ago

“So grateful to have been referred to Vision Scotland, truly positive experience - in fact life changing! Cannot recommend them highly enough.”

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Posted 1 month ago

“Great and efficient service. Felt reassured throughout the entire process and had no doubts my vision would turn out great”

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Posted 1 month ago

“I am delighted with the transformation of my sight after getting Bilateral Cataract Trifocal Toric lens fitted, in June. My vision is now 100% for close, medium and distance work. I'd fully recommend this treatment.”

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Posted 1 month ago

“I was very impressed by the standards of clinical care and facilities at Vision Scotland when I underwent a bilateral lens replacement in June 2024. The care was excellent and very professional from all concerned, right down to the sympathetic lady who escorts patients from the procedure room and provides a welcome cup of tea and toasted tea cake. Communication was clear throughout, including during testing by your optometrist the month before. The outcome was also excellent, at last freedom from having to wear thick glasses after so many years. One thing that I thought would improve the experience would be an optional follow up appointment at one of your clinics in the eight or so weeks before parents go to see their own optician.”

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Posted 2 months ago

Vision Scotland is rated 4.8 based on 232 reviews