Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.81

4.8 Rating 237 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of the staff from the beginning were lovely. I was informed thoroughly about my procedure and what would happen before, during and after my surgery as well as post-op care. I needed some help post-op and I was able to receive it quickly. I would highly recommend coming to Vision Scotland for Lasek Surgery.”

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Posted 1 month ago

“Surgeon Jonathan Ross and all staff from beginning to end extremely kind and caring! Slightly longer wait than expected due to a machine part having to be replaced and so adrenaline almost gone by the time I climbed on the bed, and as a result all used up during op which I knew was going to be “tricky”. However got back on track a couple of days later and did all my drops as instructed. So bottom line is happy with eyesight and glad all behind me! Thanks again to all concerned and apologies for not being in touch sooner. I have explained that blip!!”

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Posted 1 month ago

“Clearer dialogue between consultant and client to ensure better understanding to avoid confusion of expectation of outcome . Suggest painkiller be offered to clients after operations especially if they have a long journey ahead of them.”

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Posted 2 months ago

“First class treatment from beginning to end. Delighted with results. Would thoroughly recommend”

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Posted 2 months ago

“Found everyone very reassuring, kind and very helpful whilst having my procedure and also post operative care and advice excellent.”

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Posted 2 months ago

“I had a fantastic experience at Vision Scotland.”

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Posted 2 months ago

“We found the whole process from initial enquiry to the eye op was very easy and fast. The clinic was excellent, staff were also very professional and friendly throughout. Clinic arranged the aftercare with NHS perfectly too.”

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Posted 2 months ago

“I was very happy with the treatment I received both during the assessment and the operation. Staff were helpful, thorough and professional. They made me feel relaxed and confident that I was in good hands. Already I can see things more clearly and only have to wear glasses sometimes when reading. I am writing this review without glasses. Finally I would just like to thank you all.”

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Posted 2 months ago

“The theatre staff made sure I was comfortable prior to the procedure which was completed very smoothly and quickly. The clinic was very clean and welcoming and all the staff went out of their way to make certain I was looked after . I had no major problems after the procedure and my sight was better than before after 24 hours .”

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Posted 2 months ago

“Everyone was extremely helpful and knowledgeable from the first visit to the operation. Particularly the nurses in the theatre area were kind and helpful.”

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Posted 2 months ago

“Following my assessment I was offered my first cataract replacement surgery within a week. The second eye was scheduled 4 weeks later. Both operations went very smoothly and I never suffered any discomfort afterwards. I was very satisfied both with my surgery and the work of all the staff at Vision Scotland.”

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Posted 2 months ago

“The team at Vision Scotland were very friendly and informative about the procedure of eye surgery After surgery very attentive and explained all about the drops that we were to use I would recommend Vision Scotland to anyone who was looking to have eye surgery I am delighted with the out come of my eye surgery”

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Posted 2 months ago

“Had the cataracts removed from my second eye by Mr Mantry which was a perfectly painless procedure. I also had a toric lens put in, as I did with my left eye. I cannot thank Mr. Mantry enough for his skill which resulted in my vision being so good that I no longer have to wear distance glasses, something I have done since I was 13 years old. Sadly this time I felt that the administration was lacking. I was told by a by a young lady at Galashiels that my appointment for surgery was 8.00 a.m. and I should arrive at Ratho at 7.30 a.m. I felt that 7.30 a.m. was too late to arrive but as she was speaking to me from across the room I just queried the time but she just repeated 7.30 a.m. When my confirmation letter arrived it showed a different time a lot sooner. I tried several times ringing the central number to find out exactly the time I should arrive at Ratho. I never got any satisfactory answer.”

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Posted 2 months ago

“I opted for private surgery as the NHS waited list was lengthy. The care taken by everyone at Vision Scotland was exemplary from reception to surgery and after care. I have not had a single problem or worry.”

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Posted 2 months ago

“I came here because of the positive reviews and award winning surgeons but my eyes are worse than before surgery, inconsistent vision, dry, super dry in the mornings and painful for days if I rub them. Maybe I'm in the 1% but good luck to anyone who has issues because no one at this company seems to care.”

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Posted 2 months ago

Good morning, Thank you for bringing your concerns to our attention. We take all feedback very seriously, as it helps us continually improve our services and provide the best care possible. We apologise that your experience did not meet your expectations, and we would like to understand more about your concerns. If you feel comfortable, please reach out to us directly so we can investigate further. We can also arrange an appointment with one of our optometrists specialising in dry eye. Kind regards Danielle Vision Scotland

Posted 2 months ago

“Vision Scotland gave excellent service during my recent cataract surgery. The staff were all friendly and helpful and put me at ease talking me through the procedure at every stage. Follow up was timely and helped reassure me that I was following the eye drop regime correctly. The surgery was successful and the outcome as expected and I have had no further problems with my eyesight.”

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Posted 2 months ago

“I had a good and painfree experience and well cared for in pleasan”

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Posted 2 months ago

“From start to finish I have been extremely happy with the level of service provided by Vision Scotland. I have been very re-assured with their after care service. Cataract surgery has improved my quality of life. Thank you to all at Ratho.”

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Posted 2 months ago

“Just first class job done when I had cataract op. Staff great and didn't wait long to get it done.”

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Posted 2 months ago

“Great service and support, good follow up even for smallest worries. Excellent friendly, polite surgeon who put me at ease within minutes of meeting with him. Chatted throughout double cataract removal op, informed of procedure as it happened. Could not be happier. Very relaxing and comfortable atmosphere in hospital . All staff friendly and informative. Excellent results !”

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Posted 2 months ago

Vision Scotland is rated 4.8 based on 237 reviews