Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.82

4.8 Rating 244 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“The experience from initial consultation to operation was handled professionally. The difference in my sight was very good and it remains at that level. I would have no hesitation in recommending the procedure I had, to others.”

Helpful Report

Posted 2 months ago

“Staff very helpful and pleasant. Procedure explained in full and was carried out at the time stated with no problems. Result is as was discussed with me and am very pleased and happy with the everything. Would certainly recommend Vision Scotland.”

Helpful Report

Posted 2 months ago

“Grateful thanks to Dr. Burgess and the teams at Stirling and Edinburgh. I was very nervous and apprehensive about the procedure but was put at ease by all members of staff. The treatment I received was first class. Thank you Elizabeth Currie”

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Posted 3 months ago

“Since I had my cataract operations earlier this year I have enjoyed greatly improved eyesight. I no longer need contact lenses, and I only wear lightweight glasses for reading. There have been no problems, and I feel the surgeon and his team were competent and conscientious. With regards, Christine”

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Posted 3 months ago

“The professionalism, medical expertise and care I received during my initial eye surgery and my follow-up laser treatment were excellent and faultless. The admin staff and particularly the medical staff/doctors/consultants cannot be praised highly enough.”

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Posted 3 months ago

“Both eyes done and the result is perfect distance vision. Operations were staggered to allow me to provide continuous care to my wife. Despite apprehension a painless and effective procedure.”

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Posted 3 months ago

“Hi Lorna I wish I could say that my cataracts procedure worked for but unfortunately it was the opposite as my eyes deteriorated after the procedure so much that it caused my AMD to get worse. I was advised by a couple of opticians not to carry out the procedure as it was risky.. I am struggling to see with both eyes now. I got accessed at Vision Scotland and they were confident it would be ok. But unfortunately the opposite happened for me.. Regards Frank Rice”

Helpful Report

Posted 3 months ago

Dear Mr Rice, We’re sorry to hear about your experience and take your concerns seriously. To better understand and address this matter, our head of optometry has reached out to you directly to discuss this further. Please don’t hesitate to reach out if there’s anything additional you’d like to share. Kind regards Danielle

Posted 3 months ago

“All of the staff from the beginning were lovely. I was informed thoroughly about my procedure and what would happen before, during and after my surgery as well as post-op care. I needed some help post-op and I was able to receive it quickly. I would highly recommend coming to Vision Scotland for Lasek Surgery.”

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Posted 3 months ago

“Surgeon Jonathan Ross and all staff from beginning to end extremely kind and caring! Slightly longer wait than expected due to a machine part having to be replaced and so adrenaline almost gone by the time I climbed on the bed, and as a result all used up during op which I knew was going to be “tricky”. However got back on track a couple of days later and did all my drops as instructed. So bottom line is happy with eyesight and glad all behind me! Thanks again to all concerned and apologies for not being in touch sooner. I have explained that blip!!”

Helpful Report

Posted 3 months ago

“Clearer dialogue between consultant and client to ensure better understanding to avoid confusion of expectation of outcome . Suggest painkiller be offered to clients after operations especially if they have a long journey ahead of them.”

Helpful Report

Posted 3 months ago

“First class treatment from beginning to end. Delighted with results. Would thoroughly recommend”

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Posted 3 months ago

“Found everyone very reassuring, kind and very helpful whilst having my procedure and also post operative care and advice excellent.”

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Posted 3 months ago

“I had a fantastic experience at Vision Scotland.”

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Posted 3 months ago

“We found the whole process from initial enquiry to the eye op was very easy and fast. The clinic was excellent, staff were also very professional and friendly throughout. Clinic arranged the aftercare with NHS perfectly too.”

Helpful Report

Posted 3 months ago

“I was very happy with the treatment I received both during the assessment and the operation. Staff were helpful, thorough and professional. They made me feel relaxed and confident that I was in good hands. Already I can see things more clearly and only have to wear glasses sometimes when reading. I am writing this review without glasses. Finally I would just like to thank you all.”

Helpful Report

Posted 3 months ago

“The theatre staff made sure I was comfortable prior to the procedure which was completed very smoothly and quickly. The clinic was very clean and welcoming and all the staff went out of their way to make certain I was looked after . I had no major problems after the procedure and my sight was better than before after 24 hours .”

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Posted 3 months ago

“Everyone was extremely helpful and knowledgeable from the first visit to the operation. Particularly the nurses in the theatre area were kind and helpful.”

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Posted 3 months ago

“Following my assessment I was offered my first cataract replacement surgery within a week. The second eye was scheduled 4 weeks later. Both operations went very smoothly and I never suffered any discomfort afterwards. I was very satisfied both with my surgery and the work of all the staff at Vision Scotland.”

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Posted 3 months ago

“The team at Vision Scotland were very friendly and informative about the procedure of eye surgery After surgery very attentive and explained all about the drops that we were to use I would recommend Vision Scotland to anyone who was looking to have eye surgery I am delighted with the out come of my eye surgery”

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Posted 3 months ago

“Had the cataracts removed from my second eye by Mr Mantry which was a perfectly painless procedure. I also had a toric lens put in, as I did with my left eye. I cannot thank Mr. Mantry enough for his skill which resulted in my vision being so good that I no longer have to wear distance glasses, something I have done since I was 13 years old. Sadly this time I felt that the administration was lacking. I was told by a by a young lady at Galashiels that my appointment for surgery was 8.00 a.m. and I should arrive at Ratho at 7.30 a.m. I felt that 7.30 a.m. was too late to arrive but as she was speaking to me from across the room I just queried the time but she just repeated 7.30 a.m. When my confirmation letter arrived it showed a different time a lot sooner. I tried several times ringing the central number to find out exactly the time I should arrive at Ratho. I never got any satisfactory answer.”

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Posted 3 months ago

Vision Scotland is rated 4.8 based on 244 reviews