Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.82

4.8 Rating 244 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional but relaxing atmosphere. Plenty of time for discussion. Impressive facilities. Superb attention from John the optician and Mr Foulds the surgeon. Painless and very successful. Delighted!”

Helpful Report

Posted 4 months ago

“I had my cataracts removed within two weeks of my optician referral. From start to finish the process was seamless. The scanning and eye examination was very thorough and both optometrist Neil and Mr Jonathan Foulds the surgeon talked me through all the lens options. I changed my mind after speaking to a friend with similar eye problems and Neil was very patient in going over all the options again. On the day of my surgery I was struck by how kind everyone was. I use crutches and my husband has sight issues so the self service coffee area might have defeated us. But there was always a staff member popping over to make me a latte and bring it to me with a few biscuits. I was very well looked after by Susan and John, plus the others whose names I didn’t catch. I particularly appreciated the post op tea and toasted tea cake brought to me by a lovely lady. Small touches that meant a lot. I can’t praise my surgeon Mr Foulds enough. He was very kind and patient when I quizzed him mid procedure about something. He happily explained what was happening. Not every surgeon does that. I can’t thank everyone enough. I am only two days on but already amazed at my distance vision. Getting reading sorted will take a bit longer till I can get new lreading glasses but I am delighted so far.”

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Posted 4 months ago

“Simply excellent in every single capacity. Doctor Sanjay Mantray is quite simply technically immense and caring and compassion for my welfare was so evident, thank you. All aspects from first contact to post operation were superb. As for the team well , from front of house to every single person in the team I came into contact with were an absolute credit to Vision Scotland. World class thank you so much”

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Posted 4 months ago

“Excellent care from start to finish 5 stars”

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Posted 4 months ago

“My optician recommended me to see you as I needed cataract surgery because I was about to lose my driving licence. The team work I experienced was extremally good from start to finish, every stage was explained and literature given at all stages, I was given different options to suit my needs so it would fit into my requirements best. The cost seemed high but when Care home costs where taken into consideration (only 6 weeks) it was very viable. I am now enjoying very clear 3D vision and when driving I can look down at dashboard and back without glasses. Many thanks.”

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Posted 4 months ago

“Very efficient and friendly service both before and after surgery. Surgery very successful and in a relaxed atmosphere.”

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Posted 5 months ago

“Very happy with the friendly reception, the clear advice and the successful operation. Thankyou David Mowat”

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Posted 5 months ago

“Without a doubt 5 stars. Could not be happier with care and results of surgery. Thank you Vision Scotland for life changing opportunity.”

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Posted 5 months ago

“Initially apprehensive as one is for such an procedure but in fact excellent treatment and concerned aftercare. Would totally recommend.”

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Posted 5 months ago

“Absolutely faultless. I felt that every member of staff I met was invested in me, personally. The level of care was second to none. Everyone made sure I was comfortable and that all of my questions were answered fully. I was as relaxed as it is possible to be throughout the procedures. The outcome of my cataract operations has exceeded my expectations.”

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Posted 5 months ago

“I had cataracts removed in both eyes in July ‘23 by Jonathan Ross in the Aberdeen facility! 14 months later my eyesight has deteriorated and on visiting my Optician, Fraser Optical who recommended Vision Scotland, initially, I was told that I now needed Laser treatment to remove new cataracts which have developed over my new lenses at a treatment cost of &1100, I sent an email to Aberdeen who said they would call me back at 12.30 which the never did, so I called them at 13.36 and they confirmed that I would need to pay £11.00 to have the Laser treatment done! At no time during my initial consultation or on their brochure does it say tha I might need further treatment! Needless to say I am absolutely furious with the thought I having to dig into my sparse savings to have this done’ George Edwards”

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Posted 5 months ago

“Consummate professionals excelling at what they do,all participating staff went the extra mile to ensure that I was fully informed and kept at ease. The operation went quickly and smoothly resulting in complete success. Post op medication and follow up completed to my satisfaction. I would highly recommend Vision Scotland.”

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Posted 5 months ago

“Excellent treatment throughout. All staff very professional, friendly and efficient. Gave plenty opportunity to ask questions. The 24hour phone line, although not needed did give confidence. Follow up phone calls greatly appreciated.”

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Posted 5 months ago

“I had a very positive experience with cataract procedure at Vision Scotland. Everyone I dealt with was caring and professional and explained their part of the procedure and what would happen next. I experienced no pain and would have no hesitation in recommending them to anyone considering a cataract procedure.”

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Posted 5 months ago

“It is now six months since having the cataracts removed from both eyes. I would like to say a big thank you to Mr Stephen Burgess and the splendid team at Vision Scotland Edinburgh. On my visits they did everything to make feel relaxed, also explaining to me all that was happening, giving me the knowledge I was in good hands. Members of the team phoned me at home during the weeks following the procedures to see how I was getting on. I am very happy that I chose Vision Scotland as the result has been all I could ask for.”

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Posted 5 months ago

“Excellent service from start to finish. First rate staff from optometrist and consultant through to nursing and reception staff. The clinic was modern and the environment was calming. The outcome of my cataract procedure was beyond all expectations. Clearest vision in over 50 years and a return to vivid colours. The procedure was painless, quick , and the follow up care ensured the minimum of anxiety.”

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Posted 5 months ago

“Excellent results and aftercare . Much quicker and with more choice than the nhs options. Friendly ,helpful staff at every stage of the journey.”

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Posted 5 months ago

“Every single person you meet in Vision Scotland Ratho is happy, helpful, professional, efficient and look happy to be there. A stark difference to most workplaces in the country today. The prices are good if you value your sight over your bank balance. The delivery of care is exceptional and speedy. I would want to work here.”

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Posted 5 months ago

“Everything went very smoothly, including post op instructions and follow-up. Completely satisfied with the result.”

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Posted 6 months ago

“Total excelance from start to finish. Don’t think I have come across such great staff at any company. Thoroughly recommend.”

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Posted 6 months ago

Vision Scotland is rated 4.8 based on 244 reviews