Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.81

4.8 Rating 232 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how Vision Scotland made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the result. Excellent treatment. Everything well explained . Friendly reassuring staff. Excellent after care.”

Helpful Report

Posted 8 months ago

“I have found my whole Vision Scotland experience to be excellent. My cataract procedures, carried out by Mr Mantry, have given me perfect results for distance and vision, as requested. The high standard of customer care, the thorough information provided at every stage and attention to detail by all the clinical staff was very reassuring and engendered a feeling of confidence throughout. I have also appreciated the follow up phone calls. Thank you!”

Helpful Report

Posted 8 months ago

“So professional from start to finish. From first consultation to post operative follow up the service was excellent. My surgeon Jonathon Ross was professional, reassuring and I felt I was in good hands. All the staff were so genuinely kind and empathetic. My surgical outcome for both eyes was excellent and I no longer need glasses. So nice to see clearly again.”

Helpful Report

Posted 8 months ago

“I was very happy with the whole procedure from the beginning with the tests carried out and then the operation and the care and attention I received throughout even when I was a bit concerned about the floaters but was comforted well each time. Also very pleased with the support received from all the staff involved.”

Helpful Report

Posted 8 months ago

“The service from Vision Scotland was excellent, although you'd hope for that from the price. The initial consultation was very informative and gave me the ability to make an informed decision about the various options available to me. The Zoom call with a consultant was extremely valuable. And a subsequent Zoom call with the consultant performing the surgery was very reassuring. Having selected lens replacement, the surgery went very well. The team was very welcoming on surgery day and made me feel at ease in a comfortable environment. I was fully aware of what was happening at all times and the team/surgeon answered all my questions. The only negative comment is that no-one sufficiently stressed the need to bring your darkest sunglasses for the drive home. With pupils the size of dinner plates, everything was extremely bright. I would recommend talking to Vision Scotland if you are considering this type of treatment.”

Helpful Report

Posted 8 months ago

“Super easy from start to end result! I had cataracts in both eyes, neither of which fell into the NHS criteria for removal. I felt that my vision was not adequate for daily living, so I decided to look into private treatment, and found Vision Scotland. I chose to have my consultation at Edinburgh, a mere 20 minutes from my home. The clinic is very new and modern, with good parking facilities. My initial consultation took around two and a half hours. The eye exam was very comprehensive and reassuring that they were able to give me more than one treatment options based on their findings. All staff I encountered were very friendly,efficient and helpful. I chose to have both eyes treated at the same time, and scheduled an appointment to suit my needs. On the day, I was in the building in total, no longer than a few hours. The operation itself was amazingly quick, and totally painless. Afterwards I had tea and biscuits, and was given clear post operative instructions. I received a courtesy call two days later to see how it was all going. I cannot recommend this place enough. It was an amazing experience, one which I would not hesitate to recommend to others. I am currently one week post operative and cannot believe that my vision is so perfect. I have worn glasses and contact lenses since age 14, and cannot believe that I could achieve this clarity.”

Helpful Report

Posted 8 months ago

“Hi, I would highly recommend Vision Scotland, as they are so friendly, and professional. The whole process from start to finish was amazing. They make you fell at ease at every stage from start to finish. I would describe the whole procedure as when you have a dirty windscreen and you use your windscreen wipers to clean it, you then see very thing so clearly. Alan Barrass”

Helpful Report

Posted 8 months ago

“Excellent service, from everyone at VisionScotland from me contacting them to arrange consultation to now, even after care call to check how things are. Each person helpful and in my opinion nothing could be improved on. If anyone is thinking of Cataract surgery I would recommend VisionScotland 😀”

Helpful Report

Posted 8 months ago

“Actual surgery was fast painless and efficient. Pre surgery information was not user friendly for cognitively impaired and elderly. There was no wheelchair availability to assist patient from car to lift. There was no disabled toilet on ground floor and no signage indicating availability on first floor. No clear evidence on amount of eye drops after surgery and no availability of application aids. Fur coat and nae nickers to coin an appropriate Scottish phrase.”

Helpful Report

Posted 8 months ago

“From initial consultation to post surgery care the staff were excellent and the results unbelievable. I feel like a new person and no praise for the over all care is too high.”

Helpful Report

Posted 8 months ago

“i was unsure of what to expect despite the excellent info pack but the entire experience was stress free and very efficient , i have recommended it to friends”

Helpful Report

Posted 8 months ago

“I cannot recommend Vision Scotland highly enough. From the initial appointment through to the procedure and then the after care, everybody was very friendly, supportive and professional. I especially enjoyed the toasted tea cakes!! Thank you very much for everything.”

Helpful Report

Posted 8 months ago

“Friendly efficient staff and personal touch for a painless procedure. Happy with results”

Helpful Report

Posted 8 months ago

“I was well looked after by the staff and all options were thoroughly explain to me regarding my cataract operation. The surgery was fairly quick and successful. My vision is so very much better. Thanks to everyone in Vision Scotland for their care and attention.”

Helpful Report

Posted 8 months ago

“Very efficient and very helpful staff.”

Helpful Report

Posted 9 months ago

“Cataract surgery was smoothly carried out with only minor discomfort. Staff were excellent and the results of improvement to my vision was all worthwhile. My vision both distance and medium distance is now very good, I only now need glasses for reading distance.”

Helpful Report

Posted 9 months ago

“I am so glad I chose Vision Scotland to have my cataract surgery done. The service from beginning to end was excellent and the whole team were so calming, professional and caring. Understandably you are extremely nervous but at all times I felt I was in good hand. My surgeon Jonathon Ross restored my sight back to excellent and I do not need glasses at all. Things are so much brighter and clearer.”

Helpful Report

Posted 9 months ago

“The service I was given was exceptional. This encompassed not only the treatment itself, but the whole experience. It was all carried out in a friendly and relaxed atmosphere, as well as one of professional excellence and administrative competence, which combined to make the treatment so much easier. Yes, I was reluctant to abandon the NHS, but the delay I had been told to expect, despite being unable to read or enjoy the pleasures of the countryside to the full, meant I was becoming increasingly frustrated and difficult to live with. The treatment I received from Vision Scotland was speedily organised and, once it was over, my vision almost immediately returned to a first date standard!”

Helpful Report

Posted 9 months ago

“I am very pleased with my recent cataract surgery and would like to thank all the staff at Vision Scotland. My vision has improved immensely and I am now able to drive without glasses and read with just inexpensive ready readers. The attention I received throughout the process was excellent. Firstly from the diagnostic team, then the optometrist, John Fox and the surgeon, Mr Stoddart. The aftercare staff were also superb and were available to answer any questions I had and took the time to call me afterwards on a few occasions to check on my progress. I will also add that the reception and facilities at Vision Scotland's Rapho hospital were very welcoming and I would recommend this company to anyone requiring eyecare”

Helpful Report

Posted 9 months ago

“I had both lenses replaced a few weeks ago and can't believe the difference it has made to my life. Jonathon Ross and his entire team were excellent at every step of the process. Quick and pain free operation. I can't recommend them highly enough.”

Helpful Report

Posted 9 months ago

Vision Scotland is rated 4.8 based on 232 reviews