Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.81

4.8 Rating 232 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 232 reviews

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Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been really pleased with the whole process from making appointments with the friendly reception team to the caring & supportive nurses who were so kind & reassuring. They explained everything clearly & the literature had everything I needed to know in it. Follow up appointments were thorough & any questions I had were answered without me being made out to be silly. I would definitely recommend Vision Scotland.”

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Posted 2 months ago

“The whole experience from start to finish was first class. Everyone in the team did their utmost to get me to surgery day, after a few bumps along the way. They are all caring and compassionate and I can 100% recommend going with Vision Scotland. My Surgeon, Mr Jonathan Ross was amazing. He is excellent with a very calming manner. I am 3 days post surgery and everything is going great.”

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Posted 2 months ago

“From the first phone contact to the day of the procedure, everything went smoothly. I was kept well informed and everyone at Vision Scotland in Aberdeen was so professional and friendly. A special mention for Mark, the surgeon who carried out the procedure to remove the cataracts from both my eyes and polish up existing scar tissue, for his reassuring manner. He explained in detail what he was going to do and what I might expect to feel, which put me at ease. However, it was a completely painless experience and my eyesight improved almost immediately afterwards. Now, I no longer require distance glasses and only need the weakest reading glasses for small print. I’m extremely happy with the service I received from the whole team at Vision Scotland and would highly recommend them to anyone who has a problem with cataracts. Thanks again for everything! Best regards Tom.”

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Posted 2 months ago

“Very pleased with results of my Cataract surgery. Well looked after through every stage of the process and its amazing to not need glasses after almost 40 years of wearing them all the time.”

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Posted 2 months ago

“Had both cataracts done 6 weeks ago. Back from Opticians for check up 20/20 vision just need reading glasses. Service from the team at Edinburgh was second to none No issues at all and driving 3 days later.”

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Posted 2 months ago

“From start to finish I have no complaints about Vision scotland. at the pre treatment everything was explained to me and even speaking with the consultant by video call he explained all I needed to know and put me very much at ease. The clinic at Ratho Edinburgh was very nice and the receptionist showed me to a seat and offered coffee and biscuits. The procedure was painless and the consultant always speaking keeping me calm. I got plenty of after care medication and over the following six weeks had no problems whatsover. I have since had my eyes tested and my long vision is perfect and for reading I have reading prescription glasses. As I wanted to continue wearing glasses my optician has prescribed varifocal lenses and I am very happy man. The one thing I can say since my cataract operation is the colours that I can see now are so much brighter. Since my procedure I have recommended a friend who has had his operation and is completely satisfied. Regards Gordon Short”

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Posted 2 months ago

“I had cataract surgery to my right eye by Stephen Burgess. The team at Vision Scotland from day one were very professional. The cataract Surgery was performed by Stephen Burgess. No post op problems encountered. Highly recommended.”

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Posted 2 months ago

“Absolutely fantastic! Both eyes done with Extra depth of focus lenses. 1st class service throughout. Referred by optician on 13/9; consultation with Vision Scotland on 16/9; and procedure carried out on 30/9. As I write this review on 5/10, I can see perfectly. Can't thank Mr Ken Lai and the whole VS team enough. Yes, I was scared but I needn't have been. No pain whatsoever.”

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Posted 2 months ago

“Professional but relaxing atmosphere. Plenty of time for discussion. Impressive facilities. Superb attention from John the optician and Mr Foulds the surgeon. Painless and very successful. Delighted!”

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Posted 2 months ago

“I had my cataracts removed within two weeks of my optician referral. From start to finish the process was seamless. The scanning and eye examination was very thorough and both optometrist Neil and Mr Jonathan Foulds the surgeon talked me through all the lens options. I changed my mind after speaking to a friend with similar eye problems and Neil was very patient in going over all the options again. On the day of my surgery I was struck by how kind everyone was. I use crutches and my husband has sight issues so the self service coffee area might have defeated us. But there was always a staff member popping over to make me a latte and bring it to me with a few biscuits. I was very well looked after by Susan and John, plus the others whose names I didn’t catch. I particularly appreciated the post op tea and toasted tea cake brought to me by a lovely lady. Small touches that meant a lot. I can’t praise my surgeon Mr Foulds enough. He was very kind and patient when I quizzed him mid procedure about something. He happily explained what was happening. Not every surgeon does that. I can’t thank everyone enough. I am only two days on but already amazed at my distance vision. Getting reading sorted will take a bit longer till I can get new lreading glasses but I am delighted so far.”

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Posted 2 months ago

“Simply excellent in every single capacity. Doctor Sanjay Mantray is quite simply technically immense and caring and compassion for my welfare was so evident, thank you. All aspects from first contact to post operation were superb. As for the team well , from front of house to every single person in the team I came into contact with were an absolute credit to Vision Scotland. World class thank you so much”

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Posted 2 months ago

“Excellent care from start to finish 5 stars”

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Posted 2 months ago

“My optician recommended me to see you as I needed cataract surgery because I was about to lose my driving licence. The team work I experienced was extremally good from start to finish, every stage was explained and literature given at all stages, I was given different options to suit my needs so it would fit into my requirements best. The cost seemed high but when Care home costs where taken into consideration (only 6 weeks) it was very viable. I am now enjoying very clear 3D vision and when driving I can look down at dashboard and back without glasses. Many thanks.”

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Posted 2 months ago

“Very efficient and friendly service both before and after surgery. Surgery very successful and in a relaxed atmosphere.”

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Posted 2 months ago

“Very happy with the friendly reception, the clear advice and the successful operation. Thankyou David Mowat”

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Posted 2 months ago

“Without a doubt 5 stars. Could not be happier with care and results of surgery. Thank you Vision Scotland for life changing opportunity.”

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Posted 2 months ago

“Initially apprehensive as one is for such an procedure but in fact excellent treatment and concerned aftercare. Would totally recommend.”

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Posted 2 months ago

“Absolutely faultless. I felt that every member of staff I met was invested in me, personally. The level of care was second to none. Everyone made sure I was comfortable and that all of my questions were answered fully. I was as relaxed as it is possible to be throughout the procedures. The outcome of my cataract operations has exceeded my expectations.”

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Posted 2 months ago

“I had cataracts removed in both eyes in July ‘23 by Jonathan Ross in the Aberdeen facility! 14 months later my eyesight has deteriorated and on visiting my Optician, Fraser Optical who recommended Vision Scotland, initially, I was told that I now needed Laser treatment to remove new cataracts which have developed over my new lenses at a treatment cost of &1100, I sent an email to Aberdeen who said they would call me back at 12.30 which the never did, so I called them at 13.36 and they confirmed that I would need to pay £11.00 to have the Laser treatment done! At no time during my initial consultation or on their brochure does it say tha I might need further treatment! Needless to say I am absolutely furious with the thought I having to dig into my sparse savings to have this done’ George Edwards”

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Posted 2 months ago

“Consummate professionals excelling at what they do,all participating staff went the extra mile to ensure that I was fully informed and kept at ease. The operation went quickly and smoothly resulting in complete success. Post op medication and follow up completed to my satisfaction. I would highly recommend Vision Scotland.”

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Posted 2 months ago

Vision Scotland is rated 4.8 based on 232 reviews