Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.81

4.8 Rating 237 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had Cataract Surgery on the 8th October last year. My experience at the Ratho Clinic and at Galashiels was first class. All your staff are very kind and reassuring and certainly remove any misgivings as to whether you are doing the right thing, even though you need this surgery. I would recommend Vision Scotland to all I know who need to have Cataract Surgery. I wish to thank Mr Jonathon Ross sincerely for being my surgeon. I would have liked to have had a chat with him. I did see his face, albeit upside down, as I lay on the treatment bed! Your Service was Excellent. Thank you.”

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Posted 1 day ago

“I had my surgery back in October. From the moment I got to Vision Scotland I was made to be very welcome and the staff were so nice and friendly and put me at my ease straight-away. The procedure went so well, I did'nt even realise it was all over. I would whole heartedly recommend Vision Scotland if anyone was thinking of getting this done. Well done people and 100% for customer service. Kind Regards Margaret Findlay (Mrs)”

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Posted 5 days ago

“Excellent service. Process was very easy and my vision is now better than expected. All the people I met were very professional and very helpful. All my questions were answered quickly and explained .”

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Posted 6 days ago

“Vision Scotland proved to be an excellent choice for my eye surgery. I required three procedures and a number of follow up appointments. At each stage I experienced excellent care and first class surgery. I was delighted with the outcome that left me only needing glasses for reading.”

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Posted 6 days ago

“Very professional from start to finish. At my consultation I had lots of question, some quite technical. All of these were answered to my complete satisfaction as were other questions which arose. The various options, risks, expected outcomes and potential problems were explained fully with nothing glossed over. For someone of my age (68) and with my prescription (-11), I have had an excellent outcome. After the operation, I had a worrying development and had to phone for advice. Although out of office hours, the phone was answered immediately and my concerns were allayed. This was followed up by a call back from a consultant the next day. Aftercare is first class. I would wholeheartedly recommend this clinic.”

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Posted 3 weeks ago

“The whole experience was excellent, staff were all very friendly and my treatment was done the same day as my assessment which was perfect.”

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Posted 1 month ago

“First class service all the way from all staff at Vision Scotland. Thank you.”

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Posted 1 month ago

“Satisfied with the treatment I received from Vision Scotland. Polite and friendly staff and a quick and painless procedure. Only comment - would’ve liked a follow up call maybe 2/3 weeks on to check and give reassurance.”

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Posted 1 month ago

“I had bilateral cataracts replaced with toric lenses in Edinburgh. The overall service was excellent. Information provided met all my needs. The appointment offered was quick and convenient. The surgery took very little time and there was minimal discomfort. The operating theatre was well set up, clean and welcoming. All the staff I encountered were extremely helpful and friendly. Follow up directions, information and communication were excellent. I cannot fault the overall service and my sight is now better than it has been for decades.”

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Posted 1 month ago

“I felt myy examination in Stirling was very thorough and reassuring. The treatment in Ratho was excellent. I have nothing but praise for Vision Scotland.”

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Posted 1 month ago

“I would recommend Vision Scotland to anyone wishing to have cataract surgery done quickly and so avoiding the long waiting time for surgery to be done on the NHS. I am very pleased with my outcome from surgery done by VS in September. I don’t need spectacles to read or drive now so a 100% happy person.”

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Posted 1 month ago

“At the end of August I underwent lens exchange surgery, being implanted (both eyes) with trifocal lens implants. I cannot praise Vision Scotland highly enough for their exceptional professionalism in the service they provided. From the moment I entered the clinic there was an air of calmness and confidence, the staff were friendly and very efficient. My surgeon, Mr Ross, was fabulous, very much to the point and extremely reassuring. On the day, everything went smoothly, surgery was over quickly and there was very little pain involved – slightly uncomfortable rather than pain. The clinic have kept in touch with me, making sure everything is going well and progressing. Throughout, I felt all members of staff knew their roles inside out which gave me confidence that I had chosen the right clinic. I have now had my eye test carried out by my optician and I no longer need glasses at all. Result! Thank you Vision Scotland.”

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Posted 1 month ago

“I had cataract surgery to both eyes with great success. It so happens that I suffer from glaucoma and had for several years had to undergo an annual eye test for DVLA before my driving licence could be renewed. After my recent eye operations I have now been provided with a three year licence. I am delighted and grateful!”

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Posted 1 month ago

“The experience from initial consultation to operation was handled professionally. The difference in my sight was very good and it remains at that level. I would have no hesitation in recommending the procedure I had, to others.”

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Posted 1 month ago

“Staff very helpful and pleasant. Procedure explained in full and was carried out at the time stated with no problems. Result is as was discussed with me and am very pleased and happy with the everything. Would certainly recommend Vision Scotland.”

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Posted 1 month ago

“Grateful thanks to Dr. Burgess and the teams at Stirling and Edinburgh. I was very nervous and apprehensive about the procedure but was put at ease by all members of staff. The treatment I received was first class. Thank you Elizabeth Currie”

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Posted 1 month ago

“Since I had my cataract operations earlier this year I have enjoyed greatly improved eyesight. I no longer need contact lenses, and I only wear lightweight glasses for reading. There have been no problems, and I feel the surgeon and his team were competent and conscientious. With regards, Christine”

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Posted 1 month ago

“The professionalism, medical expertise and care I received during my initial eye surgery and my follow-up laser treatment were excellent and faultless. The admin staff and particularly the medical staff/doctors/consultants cannot be praised highly enough.”

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Posted 1 month ago

“Both eyes done and the result is perfect distance vision. Operations were staggered to allow me to provide continuous care to my wife. Despite apprehension a painless and effective procedure.”

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Posted 1 month ago

“Hi Lorna I wish I could say that my cataracts procedure worked for but unfortunately it was the opposite as my eyes deteriorated after the procedure so much that it caused my AMD to get worse. I was advised by a couple of opticians not to carry out the procedure as it was risky.. I am struggling to see with both eyes now. I got accessed at Vision Scotland and they were confident it would be ok. But unfortunately the opposite happened for me.. Regards Frank Rice”

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Posted 1 month ago

Dear Mr Rice, We’re sorry to hear about your experience and take your concerns seriously. To better understand and address this matter, our head of optometry has reached out to you directly to discuss this further. Please don’t hesitate to reach out if there’s anything additional you’d like to share. Kind regards Danielle

Posted 1 month ago

Vision Scotland is rated 4.8 based on 237 reviews