Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.82

4.8 Rating 244 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how Vision Scotland made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had cataract surgery to both eyes and am delighted with the outcome. The staff at Vision Scotland were friendly, very helpful and made me feel at ease. I certainly would recommend.”

Helpful Report

Posted 12 hours ago

“Would highly recommend Vision Scotland particularly since they have moved into their new premises I have to mention Sarah the optometrist for the care and attention in managing my post op care what an asset to your practice”

Helpful Report

Posted 3 days ago

“The whole process was seamless from my initial assessment to the cataract surgery two weeks later. Everything was clearly explained and I have had no problems at all post surgery. All of the staff without exception were very professional, friendly and helpful.”

Helpful Report

Posted 3 days ago

“Excellent service and a great job. Everyone was so kind and efficient, and the atmosphere in the clinic was very welcoming. I would highly recommend.”

Helpful Report

Posted 3 weeks ago

“I had my procedure on both eyes 6 days ago at the Glasgow Clinic. Staff were wonderful and very kind. Mr Mantry did a fantastic job. Never felt a thing. Had my follow up 2 days later. It is remarkable the difference to my sight. Thanks to everyone”

Helpful Report

Posted 3 weeks ago

“Excellent and professional service. I was seen for a consultation then booked in very quickly for my procedure. Everything was well explained and any questions answered. Follow up call and discussion was very reassuring.”

Helpful Report

Posted 4 weeks ago

“I am fully satisfied with all aspects of my recent procedure. Recognition to my surgeon (Mr. Mehat), the facilities and support staff. I am delighted with the result.”

Helpful Report

Posted 4 weeks ago

“I had Cataract Surgery on the 8th October last year. My experience at the Ratho Clinic and at Galashiels was first class. All your staff are very kind and reassuring and certainly remove any misgivings as to whether you are doing the right thing, even though you need this surgery. I would recommend Vision Scotland to all I know who need to have Cataract Surgery. I wish to thank Mr Jonathon Ross sincerely for being my surgeon. I would have liked to have had a chat with him. I did see his face, albeit upside down, as I lay on the treatment bed! Your Service was Excellent. Thank you.”

Helpful Report

Posted 1 month ago

“I had my surgery back in October. From the moment I got to Vision Scotland I was made to be very welcome and the staff were so nice and friendly and put me at my ease straight-away. The procedure went so well, I did'nt even realise it was all over. I would whole heartedly recommend Vision Scotland if anyone was thinking of getting this done. Well done people and 100% for customer service. Kind Regards Margaret Findlay (Mrs)”

Helpful Report

Posted 1 month ago

“Excellent service. Process was very easy and my vision is now better than expected. All the people I met were very professional and very helpful. All my questions were answered quickly and explained .”

Helpful Report

Posted 1 month ago

“Vision Scotland proved to be an excellent choice for my eye surgery. I required three procedures and a number of follow up appointments. At each stage I experienced excellent care and first class surgery. I was delighted with the outcome that left me only needing glasses for reading.”

Helpful Report

Posted 1 month ago

“Very professional from start to finish. At my consultation I had lots of question, some quite technical. All of these were answered to my complete satisfaction as were other questions which arose. The various options, risks, expected outcomes and potential problems were explained fully with nothing glossed over. For someone of my age (68) and with my prescription (-11), I have had an excellent outcome. After the operation, I had a worrying development and had to phone for advice. Although out of office hours, the phone was answered immediately and my concerns were allayed. This was followed up by a call back from a consultant the next day. Aftercare is first class. I would wholeheartedly recommend this clinic.”

Helpful Report

Posted 1 month ago

“The whole experience was excellent, staff were all very friendly and my treatment was done the same day as my assessment which was perfect.”

Helpful Report

Posted 2 months ago

“First class service all the way from all staff at Vision Scotland. Thank you.”

Helpful Report

Posted 2 months ago

“Satisfied with the treatment I received from Vision Scotland. Polite and friendly staff and a quick and painless procedure. Only comment - would’ve liked a follow up call maybe 2/3 weeks on to check and give reassurance.”

Helpful Report

Posted 2 months ago

“I had bilateral cataracts replaced with toric lenses in Edinburgh. The overall service was excellent. Information provided met all my needs. The appointment offered was quick and convenient. The surgery took very little time and there was minimal discomfort. The operating theatre was well set up, clean and welcoming. All the staff I encountered were extremely helpful and friendly. Follow up directions, information and communication were excellent. I cannot fault the overall service and my sight is now better than it has been for decades.”

Helpful Report

Posted 2 months ago

“I felt myy examination in Stirling was very thorough and reassuring. The treatment in Ratho was excellent. I have nothing but praise for Vision Scotland.”

Helpful Report

Posted 2 months ago

“I would recommend Vision Scotland to anyone wishing to have cataract surgery done quickly and so avoiding the long waiting time for surgery to be done on the NHS. I am very pleased with my outcome from surgery done by VS in September. I don’t need spectacles to read or drive now so a 100% happy person.”

Helpful Report

Posted 2 months ago

“At the end of August I underwent lens exchange surgery, being implanted (both eyes) with trifocal lens implants. I cannot praise Vision Scotland highly enough for their exceptional professionalism in the service they provided. From the moment I entered the clinic there was an air of calmness and confidence, the staff were friendly and very efficient. My surgeon, Mr Ross, was fabulous, very much to the point and extremely reassuring. On the day, everything went smoothly, surgery was over quickly and there was very little pain involved – slightly uncomfortable rather than pain. The clinic have kept in touch with me, making sure everything is going well and progressing. Throughout, I felt all members of staff knew their roles inside out which gave me confidence that I had chosen the right clinic. I have now had my eye test carried out by my optician and I no longer need glasses at all. Result! Thank you Vision Scotland.”

Helpful Report

Posted 2 months ago

“I had cataract surgery to both eyes with great success. It so happens that I suffer from glaucoma and had for several years had to undergo an annual eye test for DVLA before my driving licence could be renewed. After my recent eye operations I have now been provided with a three year licence. I am delighted and grateful!”

Helpful Report

Posted 2 months ago

Vision Scotland is rated 4.8 based on 244 reviews