Virtalent Reviews

Name: Virtalent
Address: Front Suite, 1st Floor, Charles House 148-149 Gt Charles Street, Birmingham
Rating: 4.94

4.9 Rating 157 Reviews

99 %

of reviewers recommend Virtalent

Company Reviews

Metrics

Info

4.9

Based on 157 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Virtalent:

Virtalent is a premium Virtual Assistant service in the UK, offering PA and marketing support. Clients benefit from their unique matching process, a team of highly experienced Virtual Assistants, over-the-top support (and super helpful extras like holiday and illness cover!).

Visit Website

Phone:

0330 120 0477

Email:

hello@virtalent.com

Location:

Front Suite, 1st Floor, Charles House 148-149 Gt Charles Street
Birmingham
B3 3HT

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Anonymous

Anonymous // 01/01/2019

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“I found Victoria to be extremely helpful and willing to support me with a range of tasks. Our Board meeting minutes are a dense subject but she always helped with their production”

Helpful Report

Thank you for your review, Sean! We're so happy to hear Victoria has been a great help to you and your business. We'll be sure to pass on your feedback to her.

“The process of signing up and getting started with Virtalent was very seamless. We were very glad to be paired with Helen, as she was already very knowledgeable in some of the areas we were needing support with. She was very efficient with the tasks we required, and she was also regularly keeping us up to date with what she was working on. Minor issue for us was that it was only available through credit card, rather payment through invoicing.”

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Thank you for your review and feedback, Polly! We're really pleased it was a seamless process for you to get started with us. We'll be sure to pass on your lovely feedback to Helen too.

“Ruth is absolutely incredible. She got what I needed instantly, and her delivery on both content, graphics and ideas is exceptional. The team at Virtalent are brilliant, they are extremely supportive throughout the entire process, and go above and beyond to make it a positive experience.”

Helpful Report

Jennifer, thanks a million for the fantastic feedback for Ruth and for the team too - we're so happy you've had such a positive experience. Thank you for choosing Virtalent!

“Excellent quality/service and incredibly efficient. Would recommend to any small business.”

Helpful Report

We're thrilled to hear this, thank you for your lovely review!

“High hopes when I signed up, as the Client Success team were great help through onboarding and VA search. The VA, however, didn't deliver anything at all within the first month. Plenty of promises, but no follow through. So hundreds of pounds wasted, with nothing to show for it. I cancelled the service as a result and thankfully Virtalent refunded the second month I had prepaid. Might have been a one-off, and I may have been unlucky with the VA in question, but left feeling underwhelmed overall.”

Helpful Report

Thank you for your comments, Hugh. I really appreciate the time you have taken to share your thoughts. I can see from our records that you tried the service for one month, over 18 months ago, so it was a surprise for me to read your feedback today. However, we want to try to put this right - your experience is far from the norm at Virtalent. If you head over to your inbox, you'll see I have contacted you directly to offer you the opportunity to try the service again. Would you give us another shot?

“After being slammed with Covid I found a VA who could help me establish a social media presence when I simply didn't have the time or energy. It's been a great way to expand and try new things in my micro business.”

Helpful Report

Thank you for your lovely feedback, Fleur! We're so delighted we could help you to free up your time and expand your business.

“Katie has been absolutely amazing. She was helpful in suggesting different means of working that I didn't think of, which helped in our cooperation. Katie always communicated clearly and was friendly and approachable. She helped with tasks like gathering and categorizing information, writing summaries and reaching out to people. I really enjoyed working with her and appreciate her support!”

Helpful Report

Thank you for your lovely review Malina - we're so pleased to hear Katie has been a great support to you and your business. We'll be sure to pass on your fantastic feedback to her.

“Fantastic survey, brilliant team. Highly recommend.”

Helpful Report

Benjamin, you are very kind! Thank you for your review.

“Virtalent delivered excellent service: they were very professional and efficient, and made great use of digital tools to ensure quick onboarding of the new VA and effective payment management. The very very helpful discussions upfront with Sarah helped get me acquainted with the services on offer, and when I received the first set of suggestions a few days later for VA options, they were both extremely thoughtfully selected to meet my needs, and objectively very qualified individuals. They truly listened to what I needed and this was very impressively documented in the proposal. Rapid interviews later, I was able to begin working with Sheliza in under a day. Once I began, Virtalent's interface was also easy to manage and navigate to evaluate the level of support I had and how to utilize it effectively. Before beginning this, I want to state that I've worked with a large prestigious global management consulting Firm in London and around the world and have had very high-quality EA support in the past. Sheliza was able to deliver services above and beyond that - she was very quick to learn / understand my context and needs, extremely positive and genial and easy to work with, demonstrated highly effective communication skills (quick, concise, clear), showed consistently from Day 1 that she was proactive and sought out new solutions I did not know myself (as responses to my requests), and just got things done. She was highly organized, and we immediately got into working asynchronously effectively on Trello and email / whatsapp, and she was able to leverage her skills and knowledge from prior efforts to really help my company as well on matters as diverse as travel (incl. flights, visas etc), accounting (managing expenses, splitting over 10k lines of data into categories and sub-categories), event mgmt (for monthly events we organize), and operating model (suggesting effective new bank accounts, office management services) amongst others. In a short span of 4 weeks, we went well above what I thought we'd be able to achieve, and in some cases with solutions / approaches better than I could have imagined. Looking forward to continue my engagement with her and the VirTalent team. Thank you.”

Helpful Report

Thank you for the glowing review, Nikhil! We're so pleased to hear you've been so impressed with our service, and that you're getting on well with Sheliza! We'll be sure to pass your amazing feedback on to her :)

“Virtalent saved my business, without the support of Izzy for the last 3 months I could not have coped. Her support has enabled me to concentrate on business development and not get tied in the weeds of the day to day stuff, all this was picked up by Izzy with no fuss, no complaining and all in a professional manner. She will will be sorely missed on the team, however her work has provided me a platform to take my business from strength to strength.”

Helpful Report

Paul, thank you for taking the time to give another glowing review for Izzy. We are so happy to hear how supported you've felt on your Virtalent journey! We will pass on your wonderful feedback and we hope to work with you again in the future!

“Our work with the virtual assistants has been unmatched for my business. Both Verity & Emma have provided a lot of hard work for us and dedicated their time and energy in a very high-quality way. They have gone above and beyond for us and we continue to be very grateful for their work they complete for us.”

Helpful Report

Josh, this is wonderful to hear! We're delighted to hear both Emma and Verity are having such a positive impact! We'll pass on your lovely feedback to them both.

“My VA, Kate, was a great asset to my business. Nothing was too much trouble, and she demonstrated both her professionalism and creativity again and again. Nothing was too much trouble for her, and I wouldn't hesitate to recommend Kate, or to use her again.”

Helpful Report

Thanks for your kind words Barry! We'll pass on your fantastic feedback to Kate - we know she really enjoyed supporting you!

“I worked with Perrie on my social media management and she was a fantastic asset to my digital marketing. She came up with original ideas for my content, took on board all my feedback and went the extra mile to help my business succeed. I wouldn't hesitate to recommend her.”

Helpful Report

Thank you Kate - it is so wonderful to hear that Perrie was such an asset to you and your business. We'll be sure to pass on your lovely feedback to her.

“We contacted Virtalent in our hour of need and they delivered. We were quickly matched with a VA called Leanora (Leo). Leo had a wealth of experience in our field so was able to hit the ground running. She was responsive and attentive. The onboarding process was quick and simple and we would not hesitate to use their services again. Thanks team.”

Helpful Report

Thank you so much for your fantastic feedback - we're so pleased we could support you in your hour of need. We'll be sure to pass your lovely feedback on to Leo!

“Virtalent were first-class - the service and care we received from the team from onboarding to shortlisting and placing the best virtual assistant for our needs was exceptional. Virtual PA, Izzy, was outstanding - the work she did to get our CRM system up and running was a huge value-add and time-saver for the business. Very satisfied and highly recommend Virtalent.”

Helpful Report

Thank you for your very glowing review. We take great pride in our customer care and being people focused. We're so pleased Izzy has been able to add value and save time in your business already - we'll be sure to pass on your fantastic feedback to her!

“Best to hire a Virtalent VA: 10 years ago Second best time to hire a Virtalent VA: today!”

Helpful Report

We couldn't agree more Gregory! :-) Thank you for your review - we're so pleased to be working with you.

“If you were to use one word for summarizing what it means to be kind, polite, organized, dedicated, on time, connected, intelligent, patient, tenacious (the list goes on), it would be Verity. She simply fabulous”

Helpful Report

Dean, thank you so much for your fantastic feedback for Verity! We'll be sure to pass your kind words on to her - we think she's fabulous too :-)

“Very competent and responsive assistant. Great service.”

Helpful Report

Thank you for the review Martin! We're so pleased to hear you are happy with our service and your VA!

“Virtalent has been amazing for my business! Being a one-person band, it's been hard to juggle everything and Emma (my new VA) has been so so helpful! Sarah was amazing at finding someone who would suit the work/help I needed, she was very understanding of my nervousness towards 'letting go' of the tasks I found overwhelming and letting someone else in to help for the first time. Emma has been lovely, she's super friendly and has been really good at supporting me with onboarding. She's held my hand through this new way of working and I would absolutely recommend Virtalent for how easy and reassuring the whole process has been! For the past 2 years, I've felt that onboarding a VA would be yet another task to add to my list and that it would create more work than it's worth - I've been amazed at how much Virtalent has completely changed my mind on this. It really has been easy! If anyone is feeling overwhelmed with the day-to-day management of their business (what I call being CEO -"Chief-Everything-Officer"), give these guys and gals a try, it really has been a breeze!”

Helpful Report

Wow Jay, thank you so much for such a wonderful review! We are absolutely thrilled to hear how easy and reassuring you've found the whole process. We're so delighted to hear that Emma is having such a positive impact already. We'll be sure to pass your lovely feedback on to Emma, and Sarah, and we look forward to working with you long into the future!

“Virtalent offer a wonderful, reliable service. In this fast passed world that we live in they made the task easy. They took the brief of what we needed and matched us with the most wonderful VA. From the VA that they matched us with, the portal and the customer service, I could not recommend them highly enough.”

Helpful Report

Thank you for a lovely review! We're so pleased to hear how happy you are with our service and your VA!

Virtalent is rated 4.9 based on 157 reviews