Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,208 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit apprehensive about using this service but I needn’t have worried they were fair and prompt even with cheque delivery will certainly Use. them to my mates and will be using them again. 1st class service”

Helpful Report

Thank you Lynda, we love reading feedback from our valuable customers and this one was no exception! I am so thrilled that we managed to turn your apprehension about using us into a positive outcome and that you were happy with the 1st class service we provided. If you wish to recommend friends and family here is the link, which earns you and your friend a voucher as a thank you: https://refer.vintagecashcow.co.uk/refer-a-friend?situation=referral-landing-page Best wishes, Rebecca from the Vintage Cash Cow team.💜

“Brilliantly professional service and very fair offer!”

Helpful Report

Hi Jane, Thank you for taking the time to leave us a review. I am so pleased that you enjoyed the professional service of our team and the your offer was fair. We hope to work with you again in the future. Best Wishes Rebecca from the Vintage Cash Cow team.💜

“I was impressed with the process of dealing with Vintage cash cow . Very straightforward and I was kept informed throughout, which was only a few days from posting my box to receiving my offer which I was more than happy with . I would not hesitate to use Vintage cash cow again .”

Helpful Report

Hello Yvonne, It is amazing to hear that you were impressed with the service, it means a lot to us to hear this from our customers. Thank you for highlighting our speed and ease, and our frequent levels of communication, as we think these are really important characteristics for the service to have. I'm delighted that you were more than happy with the offer, and hope you spend it on something exciting! We look forward to working with you again! Best wishes, Nicola from the Vintage Cash Cow team 💜

“Straight forward process, very efficient and funds received by cheque.”

Helpful Report

Thank you Sheila! A straightforward and efficient selling experience is exactly what we aim to provide, so it is wonderful to hear that these features shone through during your experience with us. We hope you will consider using us again in the future! Best wishes, Nicola from the Vintage Cash Cow team 💜

“Cash Cow was easy to to make use of and the administrative side of things was excellent. However amongst a number of items that had certainly seen better days I put in a couple of items which were quite valuable. I wanted to see how fair Cash Cow’s offer would be. It was extremely disappointing to receive an offer which was decidedly below what I would have expected to have received and I will not be using the service again. Disappointed.”

Helpful Report

Hi Fiona, We really appreciate that you have taken the time to leave us this valuable feedback, as we always want to understand how we can improve in the future. I'm glad that you found the service easy to use, as we aim to take the hassle out of selling a large amount of items, and we're delighted to hear that you would describe the administrative side of the service as 'excellent'. I'm sorry to hear that you were disappointed with the offer. We did receive some lovely items from you on this occasion, but most of them did hold a relatively low collector value, as base metals, costume jewellery, and sunglasses are saturated areas of the market, where this is more supply than there is demand. These of course would be bought by local production companies to be used as props, so they would still get a new lease on life and reused! The majority of your offer came from the silver content of some of the items, however, a large portion of this was .800 silver, which generates a smaller amount than the usual .925 silver, which may be why your offer was lower than expected. That being said, our offers come with no obligations or pressure to accept, so we would have been happy to send your box back free of charge. We appreciate you giving our service a try, and once again thank you for leaving us a review. Best wishes, Nicola from the Vintage Cash Cow team 💜

“I've used VCC twice and would thoroughly recommend them because of their efficient system and clear commitment to excellent customer service. I've sold gold, silver and costume jewellery via VCC - they gave me very good prices, paid the money to me very swiftly and there was zero hassle. What's not to love ❤ 💕”

Helpful Report

Hello Sharon, Thank you so much for your feedback, we really appreciate hearing how our customers feel about our service. We are flattered that you liked us enough to use our service twice, and delighted that both experiences were 5 star worthy! It is especially lovely to hear that you experienced 'excellent' customer service, as it is such an important factor to us, as we want our customers to feel reassured that they can always get in touch. I'm so glad you were pleased with the offers for your unwanted jewellery, and hope you use the money to treat yourself! Did you know that if you recommend a friend to us, you both earn a £20 voucher when they sell us their first box? Here is the link if you had any friends in mind: https://refer.vintagecashcow.co.uk/referral-program Best wishes, Nicola from the Vintage Cash Cow team 💜

“Excellent service prompt response to me. Really appreciate it. Totally happy with what I received. Already sent another box. Well done thank you.”

Helpful Report

Hi Ivy, Wow, thank you for such a glowing review! I'm thrilled that we could provide you with an 'excellent' service, and that you appreciated the prompt replies and offer that you received. We take it as a great compliment that you have already decided to use us again, and look forward to seeing what you have sent us this time! Please know that you're welcome to get in touch if there is anything we can do for you, and we will be happy to help. Best wishes, Nicola from the Vintage Cash Cow team 💜

“First time of using, excellent service, no hassle and so easy. No outlay to worry about. Staff very good on the phone and easy to get through to. Amazing.”

Helpful Report

Hello Fiona, Thank you for the 5 stars! I'm so pleased that your first experience with us didn't disappoint, and that our staff played a part in this. We take great pride in our customer service team, so it is lovely to know that our customers appreciate them too! We hope you will consider using us again in the future. Best wishes, Nicola from the Vintage Cash Cow team 💜

“Brilliant company. Such a simple procedure from start to finish , can't recommend them highly enough. So happy that I have recommended my daughter- in - law to Vintage Cash Cow.”

Helpful Report

Hi Ruth, Thank you for taking the time to review our service, it is so nice to hear Vintage Cash Cow be described as 'brilliant'. We are so glad to hear you recommended your daughter in law and we look forward to working with you both soon. All the best, Natasha from the Vintage Cash Cow team 💜

“Very friendly staff ,very easy to use ,would recommend them”

Helpful Report

Thank you for your kindness Teresa in taking the time to leave us your review. We are really glad to hear that you found our team really friendly, the service easy to use and the process more generally recommendable. We look forward to working with you again soon! All the best, Natasha

“A very quick and satisfying service, The lady on the phone was extremely helpful, And explained exactly what would happen to my pieces. Thank you Vintage cash cow.”

Helpful Report

Hi Carole, Thank you for taking the time to review our service. It is lovely to hear that you had a really positive experience talking to our friendly team and selling your items with us more generally. We hope you choose to work with us again in the future. All the best, Natasha from the Vintage Cash Cow team 💜

“I deliberated over using Vintage Cash Cow as a way to get rid of a selection of costume jewellery. So pleased I did . Process so easy from start to finish and a very acceptable offer made , over the phone , by a lovely lady and confirmed by email . Five star service”

Helpful Report

Hi Sheila, Thank you for giving us a try, I'm delighted to hear that we didn't disappoint! It's lovely to hear that you were pleased with the ease of the service and the end result. I will be sure to pass your kind words on to our customer service team, as they will be thrilled to know that your offer call was a standout part of the experience. Please know that you are welcome to get back in touch anytime! Best wishes, Nicola from the Vintage Cash Cow team 💜

“Great service”

Helpful Report

Hi Freda, Thank you for your positive review and kind words about our service! We hope to work with you again. Best wishes, Rebecca from the Vintage Cash Cow team.💜

“I had the support of the staff all the way through.”

Helpful Report

Hi Christine, Thank you for your kind words. It is so nice to know that you felt supported by the staff the entire way through the process, I will be sure to pass your kind words on to the team. We hope to work with you again in the future, Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“I declined a very low offer of £54.00. The box contained a gold, diamond and sapphire ring and solid silver items that were described as silver plated on the call. I received confirmation that my box would be returned. My belongings haven't been returned and £54.00 was deposited in my account despite me confirming by email that I had declined the offer. My calls aren't returned. I'm being passed from person to person by email and telephone. Very upset and now very suspicious of the legitimacy and integrity of this organisation.”

Helpful Report

Hi, Thank you for bringing this to our attention, we appreciate our customers taking the time to let us know these issues so that we have the opportunity to resolve them. I am so sorry that you were disappointed in the amount offered to you and that your offer was automatically accepted. I can see by your account that this was a technical issue, so we apologise for this. I understand that this is an ongoing matter with our customer care team who are looking into this on your behalf. Nathaniel tried to contact you last night, however, reached your voicemail. If you could either call us on 0800 246 1111 and ask for Nathaniel or email us at hello@vintagecashcow.co.uk with your preferred time to speak to us, this would be much appreciated. We appreciate you raising this with us so we have the opportunity to make it right. Best wishes, Rebecca from the Vintage Cash Cow team.💜

“Efficient company that guide you through the steps to sell your vintage items. Offer choice of postage and everything is straight forward. If don’t like the cash offer all is returned intact. Would recommend to others.”

Helpful Report

Hi Janice, Thank you for your kind words. I am happy to hear that you enjoyed our straightforward process of selling your vintage items! If you like, you can refer a friend using this link. Once they sell their first box with us, you will both be entitled to a £20 voucher from us! : www.vintagecashcow.co.uk/go/earn Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“I was very impressed with the service originally but my friend and I still have not received our vouchers that were promised so not very happy”

Helpful Report

Hi Margaret, Thank you for leaving a review, we appreciate feedback on where we can improve. I am sorry to hear that you haven’t received your referral vouchers yet. Having looked at your account I can see that my colleague sent you a message on 10/02/23 to get your friend's email address, but I can see you haven’t replied to this. Please can you reply to this email sent with your friend's email address and details, so we can link your accounts together? I look forward to hearing from you and resolving your issue, Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“Brilliant service and very fair way to recycle your broken items. How many times we had this annoying old clock that doesn't work or one earring...? Prompt valuation and you can ask about each item you posted. People who rang back with the offer are courteous and professional!”

Helpful Report

Hi Nina, Thank you for taking the time to leave us a glowing review! We are so pleased that you could make use of our service by getting rid of unwanted or broken items. We enjoy the fact that we can take customers' unwanted items, and give them cash for it! We hope you choose to use our service in the future. Best wishes, Rebecca from the Vintage Cash Cow Team.💜

“Very quick easy service. The guy I spoke to on the phone re valuation was really nice and polite, even small chat. Will definitely use again.”

Helpful Report

Thank you for your kind words Gaynor! We are so pleased that you found our staff nice and polite. We look forward to working with you again in the future. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“Very easy process and excellent offer for items I no longer wanted. Definitely recommend!”

Helpful Report

Hi Martin, Thank you for taking the time to leave us a review. It is great to hear that you were happy with your offer. We always love to hear when people receive money for items they no longer need! If you do recommend us to any friends, you can use this link to do so, and it earns you both a £20 voucher, redeemable at lots of places! https://refer.vintagecashcow.co.uk/referral-program Best wishes, Rebecca from the Vintage Cash Cow team.💜

Vintage Cash Cow is rated 4.2 based on 1,208 reviews