Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,208 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

Write Your review

Tell us how Vintage Cash Cow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with this cash cow company . Unless you have 20 ton of what they want they are simply not interested .they want more more more …go and find more more more look in your garage attic but we need more 😡😡…”

Helpful Report

Hi Dave, Thank you for taking the time to share your feedback. We apologise that your experience with Vintage Cash Cow didn't meet your expectations. We understand your frustration with this and would love the opportunity to clear things up for you. We specialise in bulk decluttering because not only does it allow us to provide our customers with fair offers, but it also allows us to cover the costs of our service, which includes free shipping, professional appraisal and secure storage for all of our customer's items. We always aim to clearly communicate our requirements and the types of items that we do or do not accept on our website and in our brochure, and we always encourage our customers to have a welcome call with us so we can talk them through the service from start to finish. We strive to be as transparent as possible about our process. We apologise if this wasn't clear in your case and we will take your feedback onboard to improve our communication. We also appreciate you trying out our service even if it wasn't quite right for you. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Very disappointed with my second offer from you. The 1st box I sent to you ….i was very pleased with your offer and accepted it, and your service was excellent. The 2nd box I sent to you included £35 in commemorative 50p pieces still in circulation and some other items. I cannot understand why I was only offered £27 pound for it which did not even cover the value of the 50p pieces, let alone the other items I sent. I am sorry but will not be sending any more boxes into you”

Helpful Report

Hi Brenda, Your feedback is incredibly important to us, and we thank you for taking the time to share your thoughts and experiences. Unfortunately, while many people believe modern commemorative 50p coins are rare, our experience suggests that their widespread production makes them more common than you might think. Recently, there have been articles in media outlets about the value of these coins. However, these are based on a few listings on eBay, advertising these coins for sale in the thousands. If you filter by ‘sold items only’ on eBay, these kinds of coins generally sell for a few pounds rather than the thousands reported. We completely understand this might be disappointing to be made aware of. We always try to provide the most value we can in our offers and these are just below the second-hand market resale value as we need to maintain a sustainable service. I'm sorry that on this occasion we were not the right service for you, but we do hope you give us another try in the future given that you had an excellent experience with us with your first box. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Sent them three gold rings with diamonds, 3 vintage female watches and the large assortment of costume jewellery. I received ridiculous offer of £55.”

Helpful Report

Hi Gary, Thank you so much for taking the time to review our service; we are disappointed that it wasn't a positive experience on this occasion, but we appreciate being given the opportunity to address your concerns. I'm sorry to hear that the amount we offered you was lower than the value that you expected to see for your items. We always aim to provide the best offer we possibly can to every customer, but we do understand that this amount may differ from what our customers initially had in mind. That said, we are delighted to hear that you chose to have your items returned for free, and hopefully you will find a more suitable place for them to be rehomed. Thank you for giving our service a try, we wish you all the best in selling your items elsewhere. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I was very impressed with the response of the jewelry and thr price and mo the guy which helped me was very good and polite tyvm”

Helpful Report

Thank you Angela for your 5 stars! I am so thrilled to hear you were impressed with the offer you received from us and that you enjoyed speaking to Mo, I will pass your kind words onto him. We hope you choose our service again soon! Best wishes, Rebecca from the Vintage Cash Cow team.💜

“Thought it was a fair price for stuff I couldn’t be bothered to deal with myself. ‘Free’ postage (which I know you pay for in the big picture). I’d tried to sell some bits myself but wasn’t having any luck.”

Helpful Report

Hello, Thank you so much for leaving us a review. We are pleased to hear that you are happy with the fair offer we made for your vintage items and we are glad we made it easy for you to sell multiple items in one go. Thank you for highlighting that our service is completely free to use as we cover the postage costs both to and from our service. Please feel welcome to use us again in the future if you are ever looking to sell more items. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I threw quite a few old vintage type things I had lying around into a box , it was so easy and then posted it . A few days later I received an offer of £38 .. for things I was going to throw away .. a great way to have a clear out .. it was so easy XXXXX”

Helpful Report

Hello Margaret, Thank you for taking the time to leave us a review. It's great to hear that you found our service so easy to use and it's lovely to know that we could help to give you old unwanted items a new lease of life. I hope you will choose to use our service again in the future. Kind regards, Jethro from Vintage Cash Cow

“Totally insulted by my offer,I sent over 50 pieces of jewellery,I knew how much they were worth, I obviously didn't expect to get that, but they offered me £20, I am still waiting for information on returning them to me.”

Helpful Report

Hello Valerie, Thank you for taking the time to leave us some feedback. I'm very sorry to hear that you were disappointed with your offer. We always make the very best offers we can based on the current market value of the items we receive. We do understand that we will not always be able to make an offer that will meet our customers' expectations though which is why we always offer the option to have your items returned, free of charge. I am pleased to see that you made use of this option as we would never want you to accept an offer you are not completely happy with. Even if our service wasn't quite right for you, we really appreciate you giving it a try. Kind regards, Jethro from Vintage Cash Cow

“How it works you send your goods they rip you off then change there and format the goods I sent worth well over so-called standard £300 I fell for the waffle I don't want anyone else to fair is fair a scam is a scam 1 is to many 0.5 is more than fair”

Helpful Report

Hello Barry, Thank you for taking the time to leave us a review and to share your feedback with us. I am sorry to hear that you weren't pleased with the offer we made for your items. We always make the best offer we can based on the current second-hand market resale value of the items received. We appreciate that our offer won't always meet every customer's expectations, which is why we have a free returns policy. We give customers 14 days to think about their offer and if a customer chooses to decline the offer, we will happily return their items to them for free. As you chose to accept the offer, as stated in our Terms and Conditions and explained to you by our staff, we aren't able to reverse this decision. As it was three years ago now that you used our service, unfortunately, there is nothing more we can do regarding this matter. We never tolerate any aggressive or abusive language directed at our staff, so we would kindly ask that you don't persist with any more emails of this behaviour. We understand that you might regret accepting our offer, but unfortunately, there isn't anything further we can do about this. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Wow just had an offer from VCC won’t even buy a pizza found it insulting won’t be using them again”

Helpful Report

Hello June, Thank you for taking the time to leave a review, we really appreciate your feedback. We are sorry to hear that you aren't pleased with our offer. Upon looking into your account, I can see that you only sent us a few items which were all from the same category. With us being a bulk decluttering service, we ask that customers send us a variety of items from a few of the different categories that we accept, to ensure that you get the most out of our service. We also always encourage customers to book a welcome call or email us to discuss their items before they use our service. This way, we can make sure that we are the most suitable service for your items and give you advice on how you can add more value to your box. Our offer comes with no obligation and we are always more than happy to return a customer's items to them for free if they decline the offer. I am sorry to see that you chose to accept an offer that you weren't happy with. Thank you for giving our service a try and for sharing your feedback with us. Best wishes, Lucy from the Vintage Cash Cow team 💜

“don’t waste your time with these paltry price offered if they are offering you £30 to £40 they probably make £50 or more .only good thing is it’s free to send & get back but if you probably accept offer postage probably is took off price .secretly anyway”

Helpful Report

Hi Richard, Thank you for taking the time to leave us a review based on our service, I am sorry to hear you were unhappy with the offer you received, our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. We do understand that offers won’t always meet our customers expectations, which is why we offer a completely free returns service. I cannot find your account to give you more information about your offer, but if you email us at hello@vintagecashcow.co.uk, we would be happy to help. I can confirm however that when an offer is made, there are no fees to be taken off for postage, as we do offer free postage and returns service should it be required. The full offer price, if accepted, is paid into your account, or sent via a cheque. We do thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team 💜

“Rubbish price offer and when the figure horses and riders returned out of 60 only 3 not broken in pieces”

Helpful Report

Hello Irene, Thank you for taking the time to leave us a review and to share your feedback with us. I am very sorry to hear that you were disappointed with our offer. We always make the best offer we can based on the age, authenticity, quality, and condition of the items received, as well as taking into consideration their value within the second-hand marketplace. I sincerely apologise that some of your items were damaged upon return. This certainly isn't up to our usual standards and we will always investigate any complaints that are raised within 28 days of the box being posted. Unfortunately, I haven't been able to locate a complaint raised in your name and as stated in our Terms and Conditions, 'Any claims for missing or damaged Items MUST be submitted to us within 28 days of the Box being posted - whether that’s you sending your Box to us or Vintage Cash Cow sending it back to you.' After 28 days we don't have access to our CCTV footage of the appraisal or the return so we, unfortunately, aren't able to investigate the matter. I understand that this outcome will be disappointing for you, however, this is clearly laid out in our Terms and Conditions so, unfortunately, we will no longer be able to look into the issue with your return. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Very disappointed with such a low offer,I felt insulted,tho collection and return were satisfactory,£27 pounds for 17 die cast and boxed buses and trams and an Ingersol gold plated watch and silver coins,also a digital camera,I would never try to use them again”

Helpful Report

Hi George, Thank you for taking the time to leave us feedback on our service, I am sorry to hear that you were disappointed in your offer, Our appraisers assess the age, authenticity, quality, and condition of the items and consider the value of the items within the second-hand marketplace when making their offers. Our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. I would love to be able to provide you with an insight as to why our offer amount was £27, however through this review, I cannot see your details to find you on our system, so if you can please send us an email to hello@vintagecashcow.co.uk, I can certainly look into this for you. I do hope you choose to utilise our free returns service, and we thank you for giving our service a try, Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“Well it all seems a bit dodgy going by these reviews. Think I will give it a miss”

Helpful Report

Hi Sally, Thank you for leaving us a review. I am sorry to hear that from the negative reviews you have seen you are unwilling to try out the free service that we provide. We do have a wide range of reviews on Trustpilot, with an overall 4.6 star rating, but I saddened that you have made your decision. We hope you choose somewhere suitable to sell your items, and we wish you the best of luck selling them. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“Beware. Your box that you send is only insured for £300. Your not told this on the advert on TV. Only says up to £10,000. Better off going to Hatton garden with your hold. Also told it's valued/looked at by people in a warehouse. Not professional by the sounds of it, and are these people trained on this??? Mmmmmm”

Helpful Report

Hello Jason, Thank you for sharing your thoughts about our service. I am sorry that you are disappointed with the insurance amount on our boxes. They are insured for £300 as standard, however, if before sending, a customer would like this increased, we can look into doing so up to value of £10,000. I would like to reassure you that all items are appraised thoroughly, and offers are made on their second-hand resale value. We do our best to avoid offering the scrap value of items, unless this represents more value for the customer. Please feel welcome to reach out if you have any further questions, and I will be happy to help. Kind regards, Nicola from the Vintage Cash Cow team💜

“I've been trying to send my stuff off to vintage cash cow for a number of weeks now I was quite dubious at first but thought I would give it a go but It seems troublesome getting them to pick up my box with 2 failed collections. An now I have found these reviews that aren't very positive people either get rubbish offers or there stuff isn't all returned and the few that are positive aren't very detailed. Which is left me feeling that cash cow isn't a genuine site .”

Helpful Report

Hello Carlene, Thank you for taking the time to leave us a review. I am sorry to hear that your collection with Parcelforce hasn't been successful. If you send us an email to confirm your address just to make sure we have it correct for the collection, we can either rebook the collection for you or arrange for some labels to be sent to you so that you can take your box to the Post Office. Our email address is hello@vintagecashcow.co.uk We understand that customers can feel a bit nervous when using a service for the first time, but I can assure you that we are a genuine service. Our prepaid postage labels and tracked and insured and our offer comes with no obligation. Our overall rating on this site is 4.4/5 and on Trustpilot, we have a rating of 4.6/5. All reviews are from customers who have previously used our service. Trustpilot and IO take genuine reviews very seriously and have a number of anti-fake policies that prevent false reviews from happening. Any negative reviews are always appreciated by us, so we can continue to improve the service for customers, but are greatly outweighed by the positive ones. There is no pressure to use us if you don't think we're right for you though. If you have any further questions, please don't hesitate to send us an email and we will be happy to help. Best wishes, Lucy from the Vintage Cash Cow team 💜

“What a disappointment. Offered £57 for a big box of 50 year old fisher price toys, 100 grams of gold, 20 grams of silver, 3 vintage watches (1940's timex, vintage seconda & a vintage (1950's) smiths watch, 3 pairs of silver earrings with stones (cz's & sapphires). Vintage necklaces, a boxed vintage Avon bangle & matching earrings, 3 boxes of vintage cufflinks, lots of fashion quartz watches, a rotary watch (boxed) a swatch watch, a pierre cardin watch , plenty of vintage & other costume jewellery. The gold alone was worth £100. I even rang before I sent it & was assured I'd get a fair price for the gold. I'd packed it all carefully & took photos & did a list. I got it back today...all the jewellery was stuffed into 2 plastic bags...even the jewellery that had their original boxes. One mans watch glass face is badly scratched & a ladies fashion watch looks like it's been kicked about the company floor...the leather is all ripped & it's now not wearable. A half moon brooch had a stone come loose but it was in a small bag with it...it's now missing. I've just taken all the fisher price to my local hospice shop, along with a few other items. I'll be weighing in the silver & gold tomorrow at a working jewellers. The rest I'll post on vinted. I wish I'd seen this review site before I sent it. The trust pilot review site has more good than bad & I'm not sure I believe it.”

Helpful Report

Hello Gillian, Thank you for taking the time to share your experience with us and I apologise that it hasn't been a positive one on this occasion. I am sorry to hear that you were disappointed with our offer. We always make the best offer we can based on the age, authenticity, quality, and condition of the items received while considering their value within the second-hand marketplace. As for the reason for the offer being lower than you expected, I can see from looking at your account that our appraisers did not find anywhere near that quantity of gold in your box, which we appreciate will be disappointing to hear. I am so sorry to hear about your items' condition when they were returned. We take pride in our returns and never want this to happen to the items that we are responsible for. Please could you email your complaint to our Customer Care team and include photos of the damaged items. The email address to send the complaint to is hello@vintagecashcow.co.uk We appreciate you raising this issue with us so that our Customer Care team can investigate it to not only provide a resolution but also to ensure that this doesn't happen again. Best wishes, Lucy from the Vintage Cash Cow team 💜

“After offering me 20.00 for a full box of watches and 2 clocks which I refused they sent my parcel back missing one of the clocks. After speaking to customer services I was told there was only one clock in the box and there was nothing they could do. I'm 100 per cent sure I sent off 2 clocks.”

Helpful Report

Hi Lynne, Thank you for taking the time to share your experience with us, and I apologise that it hasn't been a positive one on this occasion. I am sorry to hear that you were disappointed with the offer you received initially, and that when your items were returned to you, you believed 1 clock was missing. Having spoken to our customer care team, I can see that they have done an in depth investigation into this. This involves checking the CCTV footage from when your items were appraised. I can see that only 1 clock was in the box here, and this is the same on the notes from our appraisers and reflected in the offer your received from us. I can see that our customer care team did contact you to discuss this, but I am sorry that it wasn't the outcome you had hoped for. We do thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team 💜

“I posted my box fully labelled on 25th March. I.D. 650351 and still haven't received a response. Tried to call several times and after holding a while, get cut off! Very irritating and wonder if this is a scam??”

Helpful Report

Hello Yvonne, Thank you for taking the time to leave us a review and share your feedback with us. I am sorry to hear that you weren't able to get through to us on the phone. Our phone lines are very busy at the moment and our team is working hard to help our customers as quickly as possible. We always recommend that you email or text us if you aren't able to get through to us on the phone so that we can help you with your query. Upon looking into your account, I can see that you have since emailed us with a picture of your postage receipt, so we have been able to identify your parcel in our 'unidentified parcels area'. Parcels go here when they arrive without a Sender ID label. This can happen when the customer forgets to attach the Sender ID label to their box, or if a customer attaches it, sometimes it can get damaged or fall off in transit, so when the box arrives with us, we don't know who it belongs to. As you have now contacted us by email with the information we require to match your box to your account, your box will be scanned into your account and can move on to the appraisals department. If you ever have any questions or doubts in the future and you can't get through to us on the phone, please don't hesitate to email or text us and a member of our team will respond as soon as they can. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Sent loads of cameras , camcorder , binoculars all in cases with straps etc sent 3 rings also they wanted to give me 54 pounds what a joke .Today received box back and my rings are missing so have sent a email as there phone service is rubbish ,so where are my rings ???”

Helpful Report

Hello Karen, Thank you for bringing this matter to our attention. Firstly, I would like to sincerely apologise, this is absolutely not the level of service we aim to deliver. I see you have now received a response from one of my colleagues regarding this. Please do get in touch with the information they have requested as soon as possible so our Customer Care team can begin their investigation. We look forward to hearing from you to resolve the issue for you as soon as possible. Kind regards, Jethro from Vintage Cash Cow 💜

“I found this an absolutely brilliant service. No complaints whatsoever, helpful, polite and the offers were very fair. Will use until I have no items left to send”

Helpful Report

Thank you for you 5 star review Karen! I am delighted to hear you found the service to be 'Absoultely brilliant' as we cannot get much better than that! To hear you highlight how you found the team to be helpful and polite, and that we provide fair offers, are all something we strive for, so it is great to hear you mention them. We look forward to working with you again soon! Best wishes, Rebecca from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.2 based on 1,208 reviews