Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,208 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

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“In view of the number of negative reviews about your company, I am surprised that you over rate yourselves @ 81%”

Helpful Report

Hi Bernard, Thank you for leaving us this review. The trust we build with our customers is vital, and the key to building that trust is being as open as possible and providing a completely no obligation service with no hidden fees or charges. The vast majority of the reviews and feedback we receive are positive, and we currently hold a rating of 4.5/5 on Trustpilot based on nearly 20,000 reviews. We hope you will choose to try our service yourself so you can experience first-hand what we are all about here at Vintage Cash Cow. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I sent a number of items over a range of categories and received a derisory offer which I declined and asked for my items to be returned. On receipt of returned items one was missing and despite VCC looking at their CCTV they said it had not been received. For future users be sure to take careful note and photograph sent items to avoid a repeat of my experience. Sadly I cannot recommend this company”

Helpful Report

Hi Sheila, Thank you for taking the time to share your experience with us, it is always very valuable for us to know where we can improve in the future. I'm very sorry to hear about your missing item when your box has been returned. Our free returns process is a source of pride for us here at Vintage Cash Cow and we apologise if we have fallen short on this occasion. I have been unable to locate your account using the information given to provide any further details regarding the specifics of your situation. If you would like to discuss this further, please write to us at hell@vintagecashcow.co.uk. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I sent a metal aircraft case with 2 vintage canon cameras and 6 high spec lenses, in a set, plus an old browne camera. I was offered an insulting £28 ! The case alone was worth more. I realise that they have to allow a profit margin but Ddon't waste your time and effort .”

Helpful Report

Hello Kathryn, Thank you for taking the time to leave us a review and to share your feedback. We are very sorry to hear that our offer never met your expectations. Our offers are always the best we can make and are generated based on the current second-hand market resale value of the items received. The cameras and lenses you sent us were lovely but, unfortunately, they didn't generate a high resale value or collectibility. With us being a bulk decluttering service, we do encourage customers to send us a variety of items from a few of the different categories that we take, to ensure that you get the most out of our service. We are glad to see that you have made use of our free returns policy by declining the offer as we would never want a customer to accept an offer that they're not happy with. Thank you for giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Over £1200 of diamond rings and other jewellery sent to vintage cashcow ridiculous scam offer of £104 shocking I will not be using these scammers rip of merchants again”

Helpful Report

Hello Mrs Fawcett, Thank you for taking the time to leave us a review- it is really helpful to hear where our customers feel we could improve. I am sorry to hear you were disappointed with your offer. Our offers are always the very best we can make and are based around current second-hand resale values. We will never shy away from the fact that, on occasion, you can make more by selling privately as we are more aimed at bulk buying. We would always rather return items, free of charge, to our customers if they were unhappy with their offer. We would never want to pressure any of our customers into accepting their offer. We thank you for using our service and wish you luck selling your items elsewhere. Best wishes, Ruby from the Vintage Cash Cow Team 💜

“I sent good to vintage cash cow. They gave me an offer which I accepted, after many messages emails asking them to send the money offered and pictures of all goods broken I've still heard nothing. No reply to texts or messages. Not to happy”

Helpful Report

Hello Dawn, Thank you for taking the time to review our service and to share your feedback with us. I am sorry to hear that you've had this experience. I do apologise for the delay in our response, we're currently experiencing a higher volume of inquiries than usual. I have checked your account and unfortunately, the broken items had to be disposed of as they were a safety risk to our appraisers. We did advise you not to send us these when you reached out to us initially while packing your box, and it is mentioned both on our website and in our welcome pack that we do not take anything that can be considered breakable. As stated in our Terms and Conditions, Any Item sent that fits into the Restricted Category list as set out in clause 4.1 is not insured and will invalidate the insurance of the entire Box even if the other Items are from an Acceptable Category. That said, we sincerely apologise for not processing your decision sooner and will ensure this is actioned as soon as possible. Thank you again for your feedback as we realise how crucial it is in helping us to improve our service for future customers. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Ive just spent nearly an hour reading reviews about VCC as I was considering sending them some items. What bothers me a little is that they don’t seem to give anyone a right to reply to the long bit of spiel they use to validate their actions. Why are they not offering people the right to respond to VCC response? They could limit it to allowing customers one response to VCC’s response. Surely this would be responsible and fair. As for the acceptance not being able to be changed after a period of even an hour let alone five minutes later is abominable. And also they should be doing more to find out the circumstances around the person, for example the lady who accepted a price when she was clearly in her early period of mourning… surely this verges on obtaining goods by means that are totally unscrupulous. If they are so intent on gaining money this way then i would advise to swerve them. The responses from them are definitely chosen from a script as some of them just repeat the same thing. Theres no genuine comments, and they ALWAYS seem to have an answer. As I said, I have not used them myself but I Would remind them to treat others as they would like to be treated themselves or how they would like a loved one to be treated should they send items to another company who provide a similar service. I’ve taken a photo of my epic novel to put on other forums should this not be posted on their review page.”

Helpful Report

Hello Sonia, Thank you for taking the time to leave us a review and to share your thoughts with us. When we respond to a customer's review, they are more than welcome to email us with a reply or call us to discuss their review further. Unfortuantely, this review platform doesn't allow customers to write a reply to our response to a customer's review, so this is out of our hands. When a customer signs up for our service, they agree to our Terms and Conditions, so we highly advise that customers read through them. It is stated in our Terms and Conditions that once an offer is accepted, it can't be un-accepted. We allow customers 14 days to think about their offer though, so they have time to weigh up their options and don't have to rush into making a decision. We completely agree that it is horrible to see others going through difficult situations and we don't like seeing people regret the decision they make. That's why we allow 14 days for customers to think over the offer and we would always prefer for a customer to decline the offer and have their items returned to them for free if they are unsure or unhappy with it. When a customer accepts an offer, the items in their box are separated into different departments and because we receive hundreds of boxes a day with thousands of items, it is impossible to retrieve a customer's items and therefore, customers can't reverse their decision. There is never any pressure to use our service if you don't feel we are right for you. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I wouldnt recommend sending anything to Vintage Cow, they dont offer you a fare price but in my case i wasn't about to do anything else with the goods so just accepted their ridiculous offer...lesson learnt i wont be.sending anything else.”

Helpful Report

Hello, Thank you for taking the time to leave us a review. We are very sorry to hear that our offer never met your expectations and that you chose to accept it. We have a free returns policy and we would always prefer for a customer to decline an offer and have their items returned to them rather than to accept an offer they're not happy with. I can see that the email address you used to leave this review is linked to an account in which an offer has not been made yet. Is there another email address that you use? If so, please feel free to email us at hello@vintagecashcow.co.uk with your details so that we can locate your account and we can then give you an insight into the reasoning behind your offer. We appreciate you giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I have previously been very satisfied with the prompt response and reasonable offers from Vintage cash cow but sent a box of assorted silver over a month ago and have not been contacted. I had to wait for ages to speak to anyone and eventually gave up. Is it the norm to wait 5 weeks plus for a response?”

Helpful Report

Hi Nicola, We appreciate you taking the time to share with us your thoughts and experiences regarding your journey using our service. We are very thankful for your continued support and custom of our service, and we apologise that on this occasion we have fallen short of your expectations. I have checked your account and I can see that we have not received a box from you since May of this year. Please could you write to us at hello@vintagecashcow.co.uk, providing your tracking number from your postage receipt, and a description of your box and items contained within. Once we have this information we can begin to look into the whereabouts of your parcel. Thank you again for your feedback as we realise how crucial it is in helping us to improve our service for future customers. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I sent around 300 pounds worth of items around 70 wrist watches R.A.O.B worth around 150 pounds. Two digital cameras worth around 80pounds and a pair of binoculars worth around 40 pounds. I received an offer of 30 pounds. To me it was not an offer it was an insult. When I told the person who was dealing with it he became very abrupt and got off the phone has fast as he could. My advice to potential customers is don't touch this company with a barge pole.”

Helpful Report

Hello Joseph, Thank you for taking the time to leave us a review and share your feedback with us. We are very sorry to hear that you are disappointed with our offer. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received. Whilst the watches you sent us were lovely, our appraisers were unable to authenticate them. They were also Quartz watches and it is typically automatic watches that hold more collector value. We would never want a customer to accept an offer that doesn't align with the amount they had hoped for, so we are glad to hear that you declined the offer so that your items will be returned to you for free. Thank you for giving our service a try and we wish you the best in selling your items elsewhere. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Constant annoying contact with me even though I've told them I'm not ready to send out anything to them I've received empty voice mails!!! Constant messages etc”

Helpful Report

Hi Susan, Thanks for leaving us some feedback. As a service that requires trust from our customers, we like to maintain regular correspondence. These messages are sent from our automated systems, and a lot of customers enjoy regular contact. However, we do appreciate this is not everyone's preference. We have now opted you out of all future marketing messages. We appreciate your feedback which will be passed on to our marketing team. Best wishes, Darrell from the Vintage Cash Cow team 💜

“My husband died a few months ago Admittedly it was early days after his death I sent 5 pentax and canon cameras plus other things and they offered me £28 which I foolishly accepted Remembering my husband had just died and my head was all over the place. Since then I have toughened up and realised that I should have got much much more than that I feel cheated and think what my husband would have said Absolutely disgusted 😤”

Helpful Report

Hi Barbara, We appreciate you taking the time to share with us your thoughts and experiences regarding your journey using our service. We send our deepest condolences for your loss. We want to assure you that we always strive for fairness and transparency in our offers, and they are the very best that we can make, whilst still allowing the service to be viable. While we cannot reverse the decision at this point, we want to express our sincere empathy for your situation. We hope that knowing your items will be cherished and find new purpose brings you some comfort during this difficult time. Thank you again for your feedback as we realise how crucial it is in helping us to improve our service for future customers. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Appalling service after sending watches, 2 candelabra, full set of silver cutlery, vintage cake slice of items offered £22. I phoned back five minutes after accepting the offer to change my mind as I felt pressured I was told that it was too late the items have already been destroyed. I have sent complaints to consumer rights and itv. It’s very misleading and appealing service.”

Helpful Report

Hi Hazel, Thank you for taking the time to review our service; we are disappointed that it wasn't a positive experience on this occasion, but we appreciate being given the opportunity to address your concerns. We always aim to provide the best offer we possibly can to every customer, but we do understand that this amount may differ from what the customer initially had in mind. I'm sorry to hear that you felt pressured, we allow 28 days for you to make a decision and would never want a customer to accept an offer they weren't happy with. We do state in our Terms and Conditions how the appraisal process works and that an accepted offer cannot be unaccepted. Due to the nature of our company being a bulk buying service, once an offer has been accepted we operate quickly to separate the vast quantity of goods bought into the various departments of our warehouse, making it impossible to locate your exact items once they have been sorted into the relevant area. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I haven't sent anything was going to but after reading reviews decided not to so all I can say reading reviews first”

Helpful Report

Hi Ann, Thank you for taking the time to leave us this review. We do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. If there's anything else we can do to help, please feel free to let us know. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“Beryl I sent a lot of items including jersey £1 NOTE an original cameo i was offered 20pounds ask them to send it back first they said I will get a card to say what post office to get it from then they said they will redirect it and deliver it to my home waited all day it never came what do I do now please help I am really upset”

Helpful Report

Hi Beryl, Thanks for getting in touch to share these thoughts with us. I'm sorry that you were unhappy with our offer for your items, but it's wonderful to hear that you have opted to have them sent back to you for free. I'm sorry to hear that you have encountered issues with your returns delivery. I have checked your account and I am delighted to see that you have spoken to one of my colleagues already and have now received your items. We apologise that this initial experience of using our service has not been the best, however, we do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. Thank you for giving our service a try, we wish you all the best in selling your items elsewhere. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“Scammers, rip off merchants do not I stress do not use this rip off company, no words to say how disgusting this company is.”

Helpful Report

Hello Lynette, We appreciate you taking the time to share with us your thoughts and experiences regarding your journey using our service We apologise that this initial experience of using our service has not been the best, however, we do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“great team to deal with I was pleased with what they offered for the items I sent which wasn't a lot just stuff that would have sat in a box gathering dust and yes I will certainly use them again thank you again Gerald very helpful and friendly”

Helpful Report

Hi Diane, We are delighted that you have chosen to share these lovely thoughts about our service I will happily share your fantastic comments with my colleague Gerald who I know will be delighted to hear how much they have contributed to providing you with such a great experience on your journey with us. Please feel free to use us again should you find any further unwanted items collecting dust around your home. We're always happy to help you! Best wishes, Darrell from the Vintage Cash Cow team 💜

“I was offered a derisory £32 for a large collection of items: antique clocks, watches, Victorian tea set and cutlery, cameras, etc. I have just received my returned items and they are in an unforgivable condition - smashed, dented, taken apart - with 'bits' put in an envelope (broken corner of clock case, clock mechanisms in pieces. I expected them to treat my property with respect and value the items, not destroy them. The damaged items are beyond repair and I am deeply upset that these items, inherited from my father, have been wilfully broken. I packed them with extreme care and marked each item carefully so they knew how to handle them. VCC clearly dropped my clock from a height - the glass is smashed and the corner of the stone casing is broken off. They must have exerted considerable force to do this amount of damage. Why did they take all the clocks apart, damage them and then not even attempt to reassemble them? Why would they do that? Did they have no intention of selling these items? If not, then what is going on here? Is this some elaborate fraud? Should I be calling the police instead of 'customer services'?”

Helpful Report

Hello Susan, Thank you for taking the time to leave us a review and to share your feedback. We are very sorry to hear that you are disappointed with our offer. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received as well as taking into consideration their value within the secondhand marketplace. We completely understand how disappointed you are that your clock was damaged in transit. Unfortunately, as it is classed as breakable, it isn't covered by our insurance. This is stated in our Terms and Conditions which customers agree to when they sign up for our service. As the clock is classed as breakable, it isn't something we can accept or insure. When a customer includes a breakable item in their box, it invalidates the insurance of the entire box. I understand that this won't be the outcome you were hoping for and that it will be disappointing, but unfortunately, there isn't anything further we can do, as this is clearly laid out in our Terms and Conditions. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Disappointed with the offer which included an 18 carat gold ring and complete set of silver plated cutlery. If you have the time. sell individually on ebay or similar”

Helpful Report

Hi Olwen, Thank you for taking the time to leave us this review, we really appreciate all feedback our customers provide. I’m sorry to hear that you were disappointed with your offer. We always make the very best offers we can based on the current market value of the items we receive. We do understand that our offers will not always meet our customers’ expectations which is why we always offer the option to have your items returned, free of charge. I do hope that you made use of this option as we'd never want you to accept an offer you weren't happy with. There may be occasions where items would fetch a higher price when sold privately, our service excels in taking the hassle and complications out of selling unwanted items in bulk. Even if our service wasn’t quite right for you on this occasion, we really appreciate you giving it a try. Best wishes, Darrell from the Vintage Cash Cow team 💜

“DISSAPOINTED. I sent 105 brand new watches in original unopened boxes that cost me on average £60-£80 each from big-name companies like Ingersol. I had spent £3000+ on all the purchases and they only offered £30 for the lot, that's an amazing £1 a watch. All I can say is "PATHETIC" and an insulting offer that made no sense, I would do better on eBay individually selling them myself myself. I DO NOT IN ANY WAY RECOMMEND VINTAGE CASH COW. My experience was it's a complete waste of time packing with free sending and returning.”

Helpful Report

Hello Dean, Thank you for taking the time to share your experience with us, it is always very valuable for us to know where we can improve in the future. I am sorry to hear that you found our offer to be disappointing and not in line with what you were expecting. Our appraisers always do their very best to make the highest offers that we possibly can while still providing a viable service. The items received on this occasion did not exhibit highly in the rarity, condition or sufficient branding needed to necessitate a high return on the vintage collector market we trade within. This is not to say the items themselves do not contain value or would not generate higher outside of the vintage and antique avenues in which we trade. We would always prefer you to choose the avenue which most reflects your desired outcome when reselling an item which is why we are a free-to-use, no-obligation service. We run a completely no-obligation service, offering free collections and free returns for each customer. We take great pride in our free returns policy, and we would never want any of our customers to accept an offer they are not completely happy with. We are pleased to hear that in this instance you chose to have your items returned, and we wish you well in your endeavour to sell these in the future. I'm sorry that on this occasion we were not the right service for you, but we do wish you all the best in selling your items elsewhere. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I sent 3 boxes with - a few man’s watches (1 brand new, all working), 2 vintage amber necklaces, a bag of silver jewellery, lots of Subbuteo (boxed teams from 50’s, 60’s, 70’s and 80’s) as well as accessories, a large box full of toy cars (mostly unboxed, but some boxes as well a numbered sealed collection, a complete railway layout (small scale, lots of track, buildings, controller, as well as street lights crossing barriers and roadwork lights), Meccano set 7 and lots more bits. At the time I was going through a bad patch and just accepted their off of £105.00. Soon afterwards I realised I should have asked for my boxes to be returned but by then it was too late. I would never use them as the whole set up is a huge fiddle, knowing that people are desperate for any cash when they resort to Vintage Cashcow. Be very careful. (I would have given 0 stars if that was an option)”

Helpful Report

Hi, Thank you for taking the time to review our service and to share your feedback with us. I'm sorry to hear that you feel aggrieved by your experience with our service. We always make the very best offers we can for the items that we receive while taking into consideration their secondhand market value and company overheads. All of our offers are valid for up to 28 days, however, once an offer has been accepted this is irreversible, as your items are separated and sorted into their relevant departments shortly after acceptance. We run a completely no-obligation service, offering free collections and free returns for each customer. We take great pride in our free returns policy, and we would never want any of our customers to accept an offer they are not completely happy with. I have been unable to locate your account to offer a more detailed explanation of our offer. If you would like further details, please reach out to us at hello@vintagecashcow.co.uk and we will be more than happy to help. I'm sorry that on this occasion we were not the right service for you but we thank you for giving our service a try. Best Wishes, Nicky from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.2 based on 1,208 reviews