Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,208 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the offer I got. The gentleman who called went through all my items explaining whether they were of any value and what they did with those that were not very valuable. Reading some of these reviews it would seem that reading all the information sent would give a truer expectation of value and possible offer.”

Helpful Report

Hi Christine, Thank you for sharing this tremendous review with us! We're delighted to hear you were very happy with your offer. We strive to provide fair and transparent valuations, and we appreciate you highlighting our effective customer service. Communication is really important to us and keeping our customers informed and updated at each step of the process is vital to what we aim to achieve here at Vintage Cash Cow. We also appreciate you mentioning the information we send as part of your review, as we always aim to provide as much detail as possible to help set out realistic expectations. We're glad we made your experience with us a great one and we hope to hear from you again soon. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I have a large box with lots of new items of gold, jewellery etc that I have hardly worn but looking at the negative reviews I have decided it would be better to go to a pawn broker or eBay. There are lots of jewellers that will give you a fair price. This place needs investigating as it looks like a rip off.”

Helpful Report

Hi Dilly, Thank you for taking the time to leave a review, we really appreciate your feedback. I completely understand that it is always worth checking on reviews to see whether a company is worth using or not. However, as you haven’t used our service before your review would only be based on assumptions. I am saddened to see when looking at these reviews you disregarded the 84% of 5 star reviews we have received on Truspilot. I am pleased that you have chosen to try an alternative service and wish you the best of luck selling your items. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“Absolute rip of. Do not send them anything, and if you do and want the items back they will be damaged or lost. These people should be looked into properly!!”

Helpful Report

Hello, Thank you for taking the time to share your experience with us, we are of course saddened that yours was not a positive one, as we are always striving to improve for our customers. I sincerely apologise that your box was damaged upon return, and understand your frustration. We are grateful that you raised this with us, so our Customer Care team could reach out, and come to a resolution. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Kind regards, Nicola from Vintage Cash Cow team💜

“I haven't even heard anything my box was sent a while ago , got an email saying sorry we weren't for you 🤔, but you already have my items .. please enlighten me”

Helpful Report

Hello Ann, Thank you for raising your concern, and giving us the opportunity to discuss this with you. I have checked your account, and can see that we have not got a box scanned into it. This means that you would still be receiving emails from us regarding the labels expiring etc. It is possible that the box has arrived with us unnamed, and is our area for unnamed boxes. I have responded to your email asking some questions about your box, so we can look into this further. I look forward to hearing back from you. Kind regards, Nicola from the Vintage Cash Cow team

“Sick of seeing the advert on TV. They lost all my items and are extremely unhelpful and show no empathy. They just keep saying we need proof of tracking. Unfortunately when I tracked it and it was showing delivered I chucked the proof receipt away. They have not helped me in any way. Your items are NOT safe in their hands.”

Helpful Report

Hello Miranda, Thank you for taking the time to leave us a review. I am sorry to hear that we were not able to do more in regards to your missing box, and understand that seeing the television advert must be an unwanted reminder to this. As explained at the time, we are limited with what we can do without the tracking number, in the case of a missing box. Our Customer Care team looked into this, and based on your description, could not find a box that matched within our area for unnamed boxes that arrived without a customer ID label attached. The next step would have been to raise this with Parcelforce, however, we cannot make a claim for a box without the tracking number. I understand that this was not the outcome you were hoping for, however, there is nothing more that we could do in this situation, as set out in our Terms and Conditions, clause 5.1.1.4 Kind regards, Nicola from the Vintage Cash Cow team

“I sent 3 cameras that where independently valued at a 2nd hand value of £575 and cash cow offered me £27 for the lot I've since sold them for £625 on another site...total scammers never would I even consider using this company... total rip off...”

Helpful Report

Hello Julia, Thank you for taking the time to share this with us. We are of course concerned to hear this, and I have passed this back to the relevant team to look into. I am really pleased that you were satisfied with the outcome of selling elsewhere! Thank you again for sharing your experience with us, we reflect upon all negative reviews and use them to improve our performance. Kind regards, Nicola from the Vintage Cash Cow team💜

“Sent various items, a camera, items of crystal. We didn’t agree with the £50 that was offered, the items were returned, with the exception of the camera, most items were broken or it looks like they’ve been deliberately smashed, not impressed.”

Helpful Report

Hi Nick, Thank you for taking the time to review our service and to share your feedback with us. As a company, we pride ourselves on our free return process. We take matters such as these very seriously as we would never want anything to happen to our customer's sentimental items while in our possession. Please can you send an email to Hello@vintagecashcow.co.uk so our team can look into this for you? Best wishes, Darrell from the Vintage Cash Cow team 💜

“Not impressed with the second time offer, I know the items I sent were more valuable”

Helpful Report

Hi Jill, We appreciate you taking the time to share with us your thoughts and experiences regarding your journey using our service. We understand that you're disappointed with the offer for your items. We value your feedback and want to assure you that our offers are always fair and based on factors such as market demand, age, condition and rarity. We always aim to provide the best offer we possibly can to every customer, but we do understand that this amount may differ from what the customer initially had in mind. It's wonderful to see that you have opted to have them sent back to you for free. I'm sorry that on this occasion we were not the right service for you, but we do wish you all the best in selling your items elsewhere. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Sent a large shoe box of miscellaneous jewellery items. Some old silver bangles, lots of costume jewellery etc, some watches. The offer was outstanding! So much so we were quite speechless. Thank you Vintage Cash Cow your service is amazing and 2 OAPs can have a wonderful summer and warmer winter.”

Helpful Report

Hi Pauline, Thank you for sharing this tremendous review with us. We are so happy to hear how pleased you are with the offer that you received! We always go above and beyond to ensure that the offers we send are the best that we can possibly make. Please know that you are welcome to get back in touch any time, as we would love to provide you with another great selling experience. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Told my items were of low quality only worth £20 . I don’t think so ……”

Helpful Report

Hi, Thank you for taking the time to review our service and to share your feedback with us. I’m sorry to hear that you were disappointed with your offer. We always make the very best offers we can based on the current market value of the items we receive. We do understand that our offers will not always meet our customers’ expectations which is why we always offer the option to have your items returned, free of charge. I am pleased to see that you made use of this option. To ensure you get the best possible value for your items, we always recommend checking with us before sending them in as we are happy to let you know whether your items are a good fit for our service. Even if our service wasn’t quite right for you on this occasion, we really appreciate you giving it a try. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I think it's a bit of a scam to be honest. I was very happy with my offer for the first box I sent (which now makes me wonder eactly how much they ripped me off) but the last time was just an insult. I didn't expect market value for the things I sent, I was just clearing some space and hoped to make a decent amount, but I know for a fact I sent some valuable items and was offered only £27. Just an insult and a waste of time. Reading the other reviews here, I am now not surprised. It does also make me think that whoever is doing the appraising is not an epert at all. I think they are just taking advantage of people during a cost of living crisis.”

Helpful Report

Hello Samantha, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear you feel this way. Our experts always make the best offer they can based on the age, quality, condition, and authenticity of the items received as well as taking into consideration their value within the secondhand marketplace. Our appraisers are highly knowledgeable and have years of experience, ensuring that our offers are fair and reasonable. We understand that we won't always be able to meet every customer's expectations with our offer, which is why we have a free returns policy. We are glad to hear you declined the offer and opted to have your items returned to you for free as we'd always prefer this rather than for you to accept an offer that you're not entirely happy with. We apologise that we weren't the right service for you on this occasion and we wish you the best in selling your items elsewhere. Best wishes, Lucy from the Vintage Cash Cow team 💜

“🚫⚠️ SAVE YOURSELF A HEADACHE: Appalling "service" from this company. ❌️Some items not returned. ❌️Some broken and smashed. ❌️Not returned carefully packaged and lumped together in different see through plastic bags rather than carefully packaged as I sent. ❌️Multiple similar reviews. ❌️Complete disregard for your items. ❌️Complaint department use a get out of jail free - not my problem clause. ❌️No compensation, no sh%#%s given They don't care. ❌️Vintage Cash Cowboys 🐮”

Helpful Report

Hello K Bolton, As previously mentioned in our response to your last review, the reported missing items were communicated to us outside the 28-day timeframe stipulated in clause 12.1 of our terms and conditions. Regrettably, this timeframe precludes us from investigating the matter further, as the CCTV footage of the appraisal and return is no longer available. It is essential that customers report any issues with their returns within the 28-day period to enable us to address them promptly. I sincerely apologise for the unsatisfactory condition in which your items were returned. I understand your frustration, and please be assured that we strive to maintain honesty and transparency in all our dealings. While we acknowledge that some past experiences may not have met expectations, we strive to provide the best possible service. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I sent a big box with a load of stuff including epns cutlery, tea spoons serving spoons knives and more , a whole bag of costume jewellery, a silver ingot on a silver chain, small photo frames and more.. I was offered £43. I accepted because I didn't want the bother of getting it all back. My advice is .....DON'T BOTHER. I wish I hadn't . Never again. A measly £43 for all that I sent. A big box. The silver ingot necklace and chain is worth at least £70 alone. What an absolutely dreadful experience. I wish I hadn't bothered . Vintage Cash Cow is just a massive money making company which doesn't give what the items are worth.”

Helpful Report

Hello Louise, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear that you are disappointed with our offer. We always make the best offer we can based on the age, authenticity, condition, and quality of the items received as well as taking into consideration their value within the secondhand marketplace. We understand that we won't always be able to meet every customer's expectations with our offers, which is why we have a free returns policy. We are sorry to hear that you chose to accept an offer you're not happy with as we would have been happy to return your items to you for free if you had declined it. Thank you for giving our service a try and I apologise that you weren't happy with your experience with us on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I saw the ad on TV and thought to myself "Crime scene" So I decided to look for honest reviews. These guys are criminals. What's worse is they have got enough fake reviews to get a good rating on trust pilot. So now they have ruined the credibly of trust pilot.”

Helpful Report

Hello Loreli, Thank you for your review. I can confirm that the reviews on our Trustpilot, IO, and Google pages are all genuine. These sites take genuine reviews very seriously and have a number of anti-fake policies that prevent false reviews from happening. Our prepaid postage labels are tracked and insured. We also have a free returns policy meaning that the decision is always in the customer's hands whether they choose to accept or decline the offer. There is never any pressure to use our service if you don't feel we are right for you. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Rip off merchants....Cost of Living Crisis, taking total advantage of the desperation of people struggling to make ends meet...Of course they are not struggling, they are making a fat profit out of people's adversity....Don't part with your items if you think they are valuable, I got £29 for a box of items where at least one of the items was worth that and more.....”

Helpful Report

Hi, Thank you for taking the time to leave us a review about our service. I am sorry to hear you were unhappy with the offer you received from us, our appraisers assess the age, authenticity, quality and condition of the items and consider the value of the items within the second-hand marketplace when making their offers. I can say that we are not taking advantage of the cost of living crisis, and we do offer a 28 day period after we give an offer, for a customer to think about this, and have their items returned free of charge no questions asked if they wish to decline the offer sent. Unfortunately, I cannot see your account to look into your offer amount in more detail. If you would like to send us an email with your details at hello@vintagecashcow.co.uk then I can look into this for you. I am sorry to hear though that you chose to accept an offer you were unhappy with. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“No star should be given to this company. They are a scam company who is not honest even on their website. Nowhere on the website says that the weight must be 5 kilos or at least it is not visible at all on the website! I sent them a lot of stuff which was of high quality jewellery and the price they offered was very insulting. They are absolutely waste of time. You might as well give to charity. At least, you would have done some good deed with that. Please do not use this company. No wonder, most of the people have given them only 1 star.”

Helpful Report

Hi Manisha, Thank you for taking the time to leave us a review. I am so sorry to hear you were unhappy with the offer you received from us, Our appraisers assess the age, authenticity, quality, and condition of the items and consider the value of the items within the second-hand marketplace when making their offers. We do mention on our website, and in our terms and conditions to try to send more than 4 categories of items in order to maximise the offer given. Our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. I can see that the items sent to us were silver plated cutlery, and costume jewellery, with a small amount of silver too, Unfortunately, silver plate only contains 2-5% actual silver content, and as the items weren't rare, this would affect the offer given. Costume jewellery is such a saturated area of the vintage market, and as such this would have also affected the offer given, as quite a lot was sent. We do always offer a free returns service, for customers who are unhappy with the offer they receive, and I am pleased to hear you chose to have your items returned back to you for free. We thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“My experience with Vintage Cash Cow was appalling I sent a box of items including a ring that had cost around £200.00 when brought, other items which I felt were worth something including a camera, some china etc, the offer that was sent wasn't worth talking about! Also when I turned offer down I was told that items had been damaged on arrival which I find hard to believe as everything was bubble wrapped, padded out and well and secured, on the return of my parcel a china cup and saucer had been broken looked as though it had been dropped, but because it supposedly had no value Vintage cash cow couldn't claim on there insurance!! Im sure there are people out there that have been satisfied with the service they have received, but sadly I wasn’t and will never send any items again to them I would rather sell on Ebay!”

Helpful Report

Hi Susan, Thank you for taking the time to leave us a review about our service. I am sorry to hear that you were unhappy with the offer you received, our offers are based on what we can make on a second-hand market, and are subject to the condition, age, and rarity of the items we receive. Having looked at the account I can see that there were a lot of breakable items sent to us, which unfortunately we cannot accept as we are a postal service, as they do often end up damaged to us. This is in our terms and conditions of service, and featured in the brochure and website. We unfortunately are unable to submit claims with Parcelforce for items that are damaged if a breakable item was included in the parcel, as this voids the insurance we have with them I'm afraid. We do offer a free returns service for anyone who is unhappy with the offer they receive, so I am pleased to see you chose to have your items returned back to you. We wish you the best of luck selling your items elsewhere. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“Sent items carefully packed as several pieces fragile jewellery and received back all jumbled together and 3 broken pieces, not all in transit but due to lack of car at the Cash cow staff.”

Helpful Report

Hi, Thank you for taking the time to review our service; we are disappointed that it wasn't a positive experience on this occasion, but we appreciate being given the opportunity to address your concerns. I sincerely apologise that your items were not returned in the same state you sent them. Our free returns policy is an absolute cornerstone of our service and this certainly isn’t the level of service we aim to provide. I can assure you that this feedback will be passed on to the relevant member of staff to ensure that this does not happen in future. If possible, please can you send a few photographs of the damaged items to Hello@vintagecashcow.co.uk? We will then flag this with our customer care team who can begin their investigation. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I have sent in a couple of boxes now, the first box obviously had all the best stuff in there from my attic, and I got a fab price. The 2nd box not quite such good stuff and got a lot less…. what did I expect? We’ve all got a living to make, and I was pleased to clear the attic and get a few quid in the process. Thank you, 1. For taking my items, and 2. Paying me for them. I went in with an open mind, and I’ve got a slightly clearer attic, and a few quid in my pocket .. win win to me 🥇 thanks”

Helpful Report

Hi, Thank you so much for taking the time to leave this review of our service! It's great to see that you've had a positive experience both times that you've used Vintage Cash Cow. Our appraisers work tirelessly to ensure that every offer we send is the best possible offer that we can make while still providing a viable service, so we are delighted to hear how pleased you were with the amount that we offered for your items. If you would like to recommend us to any friends, you can use this link to do so, and it earns you both a £20 voucher, redeemable at lots of places! https://refer.vintagecashcow.co.uk/referral-program Please feel free to use our service again should you ever have another clearout. Best wishes, Darrell from the Vintage Cash Cow team 💜

“sent some valuable items but was very disappointed in the offer. It was a waste of time sending them. I know the items are worth more than what they offered.”

Helpful Report

Hello Susana, Thank you for taking the time to review our service and to share your feedback with us. We are very sorry to hear that you were disappointed with our offer. We always make the best offer we can based on the current second-hand market resale value of the items received. As we are a bulk decluttering service, we ask that customers send us a variety of items from a few of the different categories that we accept to maximise the value of your box and ensure that you get the most out of our service. We understand that we won't always be able to meet every customer's expectations with the offer we make, which is why we have a free returns policy. We are glad you declined the offer and opted to have your items returned to you for free as we would always prefer this rather than for you to accept an offer you're not happy with. Thank you for giving our service a try and we apologise that we weren't the right service for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.2 based on 1,208 reviews