Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,208 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

Write Your review

Tell us how Vintage Cash Cow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t imoressed with cash cows offer sent a large box of costume jewelry brass and silver including a Pandora bracelet with 8 charms we had it sent back and then sold the bracelet alone for more than they offered us for the lot”

Helpful Report

Hello Wayne, Thank you for taking the time to review our service and to share your feedback with us. I am very sorry to hear that you are disappointed with our offer. We always make the best offer we can based on the current second-hand market resale value of the items we receive. Unfortunately, modern jewellery, such as Pandora, doesn't have a good resale value on the antique market, so customers may prefer to sell modern jewellery privately to ensure they get the outcome they're looking for. We appreciate that our offer won't always align with the amount that a customer had hoped for, which is why we have a free returns policy. I am glad to hear that you opted to have your items returned to you for free as we'd always prefer this rather than for a customer to accept an offer they're not entirely happy with. We appreciate you giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

“First class service ,helpful and very polite.”

Helpful Report

Thank you Nicholas for your 5 stars! I am delighted to hear you found the service to be first class and that the team were helpful and polite- we aim for nothing less! We hope you choose to use our service again in the future. Best wishes, Rebecca from the Vintage Cash Cow team 💜

“Brilliant service kept me up dated from the moment I ordered my free pack. I sent off items which I inherited that I kept in a cupboard for over seven years, I must admit I couldnt wait for my quote and how shocked and happy I was when I received my good news.. Thank you all at cash cow.”

Helpful Report

Hi Helen, What a lovely review, thank you for sharing these thoughts regarding your time with our service. Here at Vintage Cash Cow, we believe communication is a vital component to ensuring our customers have the best possible experience while on their journey with us, so we are delighted to hear that you appreciated our updates regarding your items. Please feel free to get in touch again should you have additional items to sell. Best wishes, Nicky from the Vintage Cash Cow team 💜

“I am extremely disappointed having received the pack & packaging up my late father in laws cameras & lenses. The package is supposedly lost although the tracker shows it was received the following day. Have been sent numerous texts informing me the labels will expire although messaged to say parcel already sent. I even received a phone call to ask me about sending my parcel who I informed they have supposedly received & lost. Still awaiting contact as to what happens next.”

Helpful Report

Hi Cheryl, thank you for your review and I'm sorry to hear this has happened with your box. Thank you for raising this with our Custome Care team, they aim to be in touch within 5 working days of you raising your issue. Please know we will be working hard to locate your box and we appreciate your patience while we reach a resolution. If there is anything more we can do for you in the meantime please get in touch. Best wishes, Scarlett from the VCC team

“After seeing an advert which got me interested in with valuables. I thought I'd check the ratings and reviews. Well I want to thank everyone for being honest and saying the company is a scam. Just hope you all get your belongings back”

Helpful Report

“Not happy at all with this company I sent a box of items one of them was my late mums of value was sent them back to me as the offer was rubbish apart from the value item which was missing in the returned box when emailed to be told it had broken in transit no explanation wasn't told until I raised the issue they say your items are insured but received nothing for the broken item then just binned it so upset and angry about this they are con artists and I would definatly not advise to use so all the adverts on telly are rubbish so so angry”

Helpful Report

Hi Lorraine, Thank you for your honest review of our service, I am sorry to hear you were unhappy with your offer you received for your items and that when your items were sent back to you, the porcelain platter wasn't in the box to you. Unfortunately, we do set out in our terms and conditions and our marketing that we cannot accept any breakable items due to them usually not getting to us in one piece, and can therefore injure an appraiser when they open the box. Having looked into this in more detail, I can see that the platter was broken when it arrived to us, and had broken into a lot of sharp pieces, and as such we did have to dispose of this. We are unable to send broken sharp items back to our customers to stop them getting hurt too. Unfortunately, we weren't able to put an offer on an item that is broken, as we wouldn't be able to resell this. We do understand that this was not the outcome you expected here. Best wishes, Rebecca from the Vintage Cash Cow team.💜

“Rubbish offer”

Helpful Report

Hi Janet, Thank you for taking the time to leave a review of our service. I am sorry to hear you were unhappy with the offer amount, Our appraisers assess the age, authenticity, quality, and condition of the items and consider the value of the items within the second-hand marketplace when making their offers. Our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. I can see from your account that you had a good mix of items including small amounts of silverware and a lot of costume jewellery, Unfortunately, Costume jewellery is often mass-produced which leads to a lower offer. I am pleased to see however that you have chosen to have your items returned back to free of charge, as we would always prefer to send items back to a customer if they aren't completely happy with their offer given. We thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team.💜

“Don't be ripped off by these scammers - they will take your expensive possessions and give you peanuts for them - and if you don't accept their offer you might not see your goods again”

Helpful Report

Hi David, We appreciate you sharing your experience and I'm sorry to hear you feel this way. We always aim to provide the best offer we can, but we do understand that this may vary from what the customer has in mind. I'm sorry that on this occasion you were unhappy with the offer for your items and we are happy to return your items for free. All postage is insured and tracked with Parcelforce so you can follow your box's journey back to your home. I have been unable to locate your account based on this review to offer a more detailed explanation behind your offer, but if you email us at hello@vintagecashcow.co.uk, we would be happy to do so. Best wishes, Scarlett from the VCC team 💜

“45 WW2 medals sent to them just to be insulted with a cash offer of £66. Foxtrot Oscar is all I have to say about that. That's daylight robbery if I've ever seen it.”

Helpful Report

Hi Mark, Thank you for taking the time to leave your feedback and I'm sorry to hear you feel this way. We make our offers based on several factors including age, condition, authenticity etc, and whilst providing a free service we look to take the hassle out of selling your items privately. We do understand that our offers will not always meet our customers' expectations which is why we always offer the option to have your items returned, free of charge. I am pleased to see that you made use of this option as we wouldn't want you to accept an offer you are to completely happy with. Thank you for giving our service a try. Best wishes, Scarlett from the VCC team 💜

“Impressed by all communications ect. Pleased with cash received. Can't fault in any way you are a great team thank you”

Helpful Report

Hi Linda, Thank you for taking the time out of your day to leave us a review. We are so flattered to hear you describe our service as faultless. It is wonderful to hear that you are pleased with our level of communication as we realise the importance of keeping our customers well-informed throughout the process. To hear that you are happy with the offer we made for your vintage items is fantastic! Please feel welcome to use us again in the future. Best wishes, Lucy from the Vintage Cash Cow team 💜

“excellent service easy to do very polite”

Helpful Report

Hello Diane, Thank you for taking the time to share this with us. It is wonderful to hear that you found our service straightforward to use. We are so pleased to hear that you are happy with the customer service you received from our pleasant, friendly, and helpful team. Please know that you are welcome to get back in touch if you'd ever like to use our service again and we will be happy to help. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I'm getting very anxious it's been 8 days today I don't know I still haven't had an offer I didn't getting very worried cause it was a large collection of jewelry”

Helpful Report

Hello Kevin, Thank you for taking the time to leave us a review. Due to high demand, we currently aim to have a box appraised within 7 working days of receiving it as we would never want to compromise the care and attention to detail taken to appraise a box. Therefore, it may be a few more days before we contact you with your offer but please know that your items are being safely looked after. We look forward to speaking with you soon. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I received a cheque for £119.- for mygoods but the cheque was returned!!! How do I get my money now?”

Helpful Report

Hello Jette, Thank you for bringing this to our attention. I have just informed our accountant so we should be able to issue a replacement cheque very soon. I will send you an email to update you as soon as I have any further information. Kind regards, Jethro from Vintage Cash Cow 💜

“Well where I do I begin couldn’t give me a valuation on my very precious Items ..sent numerous emails for there return chasing them and informing me wasn’t in no notice!.?when try to deliver went back to post office time and time again gave me wrong date for re delivery. And guess what no!! return supposed to leave with neighbour really nothing!.? Well they haven’t so my items I don’t know where anymore couldn’t even offer to send to my Work address. So basically I have never got them back!.? Sick! Of emailing them all dates and excuses So I will never see these precious memories items again . Am looking into taking this further.. They have Put me through stress!, loss and more”

Helpful Report

Hello, Thank you for taking the time to leave us a review and share your feedback with us. I am sorry to hear that we weren't able to make an offer on your box of items. We send boxes back with no offer when the value of it doesn’t meet the minimum offer threshold. We always advise booking a welcome call before using our service so that you can discuss your items with us and so that we can give you additional advice on how you can add extra value to your box, as we don't want to waste a customer's time or disappoint them by having to return their box with no offer. I am sorry to hear about the problem you are experiencing with the return of your box and that Parcelforce hasn't been successful in delivering it. Unfortunately, I am unable to locate your account from this review to be able to look into this for you. Please give us a call at 0800 246 1111 or email us at hello@vintagecashcow.co.uk so that we can look into why the redelivery of your items with Parcelforce was unsuccessful. We appreciate you raising this with us so we can look into this for you. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Had vintage cash cow roadshow in our town (newbury berks).Took some antigue items,but didn't want any of them.All they was interested in was gold,silver and jewellery. Also in was advertised that Antony charmers and team.also tv's David hakeney would be there,but neither was.there wax two guys valuing items but they was irish.I think this was a scam,or they was using cash cow name.”

Helpful Report

Hi George, Thank you for sharing your thoughts I’m really sorry to hear that you didn’t have a positive experience with the roadshow.. Vintage Cash Cow as a postal service is operated completely separately from the roadshow, so unfortunately I won’t be able to offer insight as to why the team couldn't make an offer on your items on that day. For feedback, complaints and queries regarding roadshows, please do get in touch with Abigail at this email address: roadshow@vintagecashcow.co.uk Best wishes, Rebecca from the Vintage Cash Cow team 💜

“Hello, I had a very bad experience with cash cow a few years ago. I had asked for a ring and a coin back which were of sentimental value. I was sent a photo of a receipt saying that they were in a Royal Mail sorting officer but I never received them back. I am very disappointed with this service and I would recommend that no one use this service. I will not be changing my review whilst I still have not received my property back.”

Helpful Report

Hi Mary, Thank you for taking the time to share your experience with us. I am so sorry to hear that you had a bad experience with our service, I can see that your items were sent back to you on 27/10/20, but unfortunately, as it has been much more than 28 days, we are now unable to see the tracking anymore for these items, and as it has been more than 120 days Parcelforce will no longer have your parcel, as they can only hold onto parcels for a limited amount of time. I am sorry that this is not the outcome you were hoping for and can only apologise for the inconvenience caused here. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“Disappointed. Offered a little over £50 for my things, which included an antique brooch with valuation (excess £100 for insurance purposes). They value the quantity of gold/silver in your contents BUT they keep everything you send them unless you decline their offer. Beware of putting valuable items in your box they may not be able to compete with valuations but won't return individual items (so where do they go - landfill? Doubt it). I had my box returned, none of the jewellery was put back into their boxes, it was all returned mixed together in small plastic bags and everything was tangled.”

Helpful Report

Hello Denise, Thank you for taking the time to leave us some feedback. I'm sorry to hear that you were disappointed with the offer you received, but I'm glad you made use of our free returned policy as we wouldn't want you to accept an offer unless you were completely happy with it. With regard to your offer, it is important to note that insurance valuations are an estimated cost to replace an item as new and, as such, tend to be significantly higher than the resale value of the same item. To clarify, the offers we make are always for the whole box of items we receive which we do make clear during our offer calls. I would like to apologise that your items were not returned in the same manner you sent them to us. This is absolutely not the level of service we aim to deliver and I can assure you that this feedback will be passed on to the relevant member of staff to ensure this does not happen in future. Even if our service wasn't quite right for you, we really appreciate you trying it out. Kind regards, Jethro from Vintage Cash Cow 💜

“Brilliant service”

Helpful Report

Thank you so much Ishita! We really appreciate your kind words, and hope that you will consider using us again in the future. Best wishes, Nicola from the Vintage Cash Cow team 💜

“I just waiting to hear back from them where my goods are after a poor offer of 8 pound was made and refused. I rating 2 at present as they are trying to track my goods which I hope they find but if not they will have to claim from parcel force wow and going by there value dont suppose I get anything like what I would have got if sold myself but ill update once all sorted. Really disappointed so far with offer and non return of goods.”

Helpful Report

Hi Helen, Thank you for taking the time to leave us a review on our service. I am sorry to hear you were unhappy with your offer, unfortunately, as we are a bulk de-cluttering service, we do ask for a range of items to be sent to us, across at least 3 categories that we can accept. When looking into your items, I can see that costume jewellery and a small amount of watches were sent to us. Unfortunately, we didn’t receive any items that had a rarity or collectibility factor which does limit how much they can generate on the second-hand market. I am saddened to hear that your items haven't been returned back to you yet, and I can see we have passed this case on our customer care team who will be in touch within 5 working days to discuss the matter further after liaising with Parcelforce. We do look forward to looking into the case and reaching a resolve here. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“The box arrived promptly and had easy to follow instructions. I received several emails asking if I had considered posting the filled box yet After I confirmed I had sent the box, they said it hadn't arrived in their system . Luckily I have proof of postage and a list of all items sent Waiting to hear from them. I hope this isn't a scam.”

Helpful Report

Hi Stephanie, Thank you for getting in touch, and allowing us the opportunity to ease your concerns. I'm so glad that you found the instructions to follow easy. Upon reviewing your emails with our team, I can see that your box arrived to us without a customer ID sticker attached. Without this sticker, we cannot tell who the box belongs to, in order to scan it into your account. We appreciate that you got in touch to let us know that you had not received confirmation of us receiving your box. The postage receipt was incredibly helpful in identifying which unnamed box belonged to you, by matching the tracking number. This was passed on to our Logistics team, that the box belonged to you, so they could assign it to you in the system. This was done this morning, so your box could move on to the appraisals department. We advise 3-5 working days for the appraisal to be complete, but please do feel welcome to get in touch in the meantime if you have any other concerns or questions, and we will be happy to help. Best wishes, Nicola from the Vintage Cash Cow team

Vintage Cash Cow is rated 4.2 based on 1,208 reviews