Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,209 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

Write Your review

Tell us how Vintage Cash Cow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient customer service and speedy getting label through. All very easy experience.”

Helpful Report

Hi Diane, Thank you for your review. We are very pleased to hear that you found our service speedy and our team efficient. It would be lovely to work with you again in the future. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“Reading the reviews before using you.. quite sad actually that you reply to all the 5* reviews but ignore the 1* and sad reviews.. So unless you reply to Trevor Smith after "loosing" his wife's jewellery you won't be getting my custom !”

Helpful Report

Hi, We don't ignore 1 star reviews, please check our Trustpilot, Google and Reviews.io and you'll see that is simply not the case. All the best, Jodi from the Vintage Cash Cow team 💜

“My wife passed away in April so sent all of her jewellery to Vintage,they made me a offer of £140 so I ask them to return it,a week later I had a phone call to say it had been lost”

Helpful Report

Hi Trevor, thank you for leaving us some feedback. We're very disappointed that your parcel has been lost. I can see that you spoke to Alex from our Customer Care team who paid you an agreed sum for compensation. All the best, Jodi from the Vintage Cash Cow team 💜

“Realy good customer service.”

Helpful Report

Hi Elsa, thanks for the 5 stars and kind words! All the best, Jodi from the Vintage Cash Cow team 💜

“Never expected that the items I sent to Cash Cow would fetch such a fair return. Easy to use and no hassle. Was lovely to hear that my unwanted things had found a use somewhere else.”

Helpful Report

Hi Christine, thank you for this lovely review. We aim to make decluttering easy and hassle-free, so it's great to hear that resonated! All the best, Jodi from the Vintage Cash Cow team 💜

“Was good to get something back from things sitting around that are hard to know what to do with. I've used Vintage Cash Cow twice now and recommended to a friend who has also used it. Would use again as the process is quick and fair”

Helpful Report

Hi Niki, Thank you for taking the time to leave us your review on our service. We are glad to hear you found our service useful to sell items you didn't have another outlet. It is good to hear that you have used our service on multiple occasions and recommended us to others. If you aren't already aware, we have a refer-a-friend scheme which entitles you and a friend to a £10 Amazon voucher. We look forward to working with you again in the future. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“Great company to deal with would have thrown some stuff away till I heard about Vintage cash flow. Offered a very good amount more than I expected . Highly recommend .”

Helpful Report

Hi Malcolm, thank you for your review. Sounds like we delivered a 5 star experience! Thank you for using our service and giving us that opportunity. All the best, Jodi from the Vintage Cash Cow team 💜

“Very easy to send items. Very quick response . Very helpful staff and quick payment”

Helpful Report

Hi Joy, thank you for your feedback. We're pleased to hear you found our service easy to use! All the best, Jodi from the Vintage Cash Cow team 💜

“Second time I’ve used this service and can’t fault it. Communication is excellent and I received a very fair price for my goods. I’m filling a third box, decluttering is addictive….”

Helpful Report

Hi Karen, thank you for your kind words! A third box, wow! There is nothing wrong with decluttering, especially when it clears space and earns you some money too. 😉 All the best, Jodi from the Vintage Cash Cow team 💜

“Excellent, prompt service ; friendly staff and kept up to date at all times. Will certainly use. Again and recommend”

Helpful Report

Hi Jane, thank you so much for your wonderful review. We really appreciate your feedback. All the best, Jodi from the Vintage Cash Cow team 💜

“Very pleased with this company.Kept me informed all the time.”

Helpful Report

Hi M, thank you for your feedback. Keeping customers in the loop whilst we appraise their items is very important to us, so it's great that resonated with you. All the best, Jodi from the Vintage Cash Cow team 💜

“Such pleasant people to deal with on the phone Very impressed with the efficient service,free efficient collection of my parcel ,an in-depth chat about all I had sent and a great valuation. I have booked my second box collection already.”

Helpful Report

Hi Gillian, thanks for this lovely review! We really appreciate your kind comments and it's great to hear you were so impressed, that you have booked your second collection. All the best, Jodi from the Vintage Cash Cow team 💜

“Fast quick efficient service.”

Helpful Report

Hi Jane, thanks for your feedback. We hope to earn 5 stars from you next time! All the best, Jodi from the Vintage Cash Cow team 💜

“Very easy process - slightly disappointed with the value of my box but guess it's very easy to overvalue your own stuff. Will use again and would recommend.”

Helpful Report

Hi Susan, thanks for your review. We're pleased that despite being disappointed with the offer value, you'd use our service again. We hope that next time we meet your expectations regarding the offer! All the best, Jodi from the Vintage Cash Cow team 💜

“Great service and very efficient. Pleased with my offer and the way in which it was communicated to me by Gerry”

Helpful Report

Hi Effie, thanks for your feedback. I will pass your praise onto Gerry! All the best, Jodi from the Vintage Cash Cow team 💜

“Efficient and quick. Delighted with their response, I will definitely use them again”

Helpful Report

Hi Penny, thanks for the 5 stars. We're so pleased you'd use our service again! All the best, Jodi from the Vintage Cash Cow team 💜

“Excellent service, very quick to respond with value. Payment received within a few days. Strongly recommend this service.”

Helpful Report

Hi Linda, thanks for your review! We really appreciate your wonderful feedback. All the best, Jodi from the Vintage Cash Cow team 💜

“These crooks at vintage cash Cow have strategically campaign to withhold my review simply because I highlighted their fraudulent and underhand practices. Their aggressive cowboy courier manhandled my boxes and subsequently smashed my items to peices. Yet they refuse to accept liability. Public have a right to know about my experience with these fraudsters. This organisation is far from reputable. I would not recommend them to my worst enemy”

Helpful Report

Hi Olive, Apologies for the delay in responding to your review. I was making sure I had all the right information to have a look into your concern with our service. With regards to your previous review, it was making false claims about our service. We can only flag any concerning reviews to TrustPilot, any reviews that they feel do not meet the community guidelines are removed. This is quite a stringent set of guidelines so this isn't something we need to resort to often. After speaking to our Customer Care Team I can see that you have been corresponding with them regarding the broken item. They launched an internal investigation into this and found that the items arrived with us broken. When looking at the CCTV footage you can see that the items arrived with little to no protective packaging. It is well documented in our terms and conditions that we do not take liability for broken items on arrival if they are insufficiently packaged. The responsibility for this is with the individual. If ourselves or indeed ParcelForce were found liable we would be able to claim on our insurance with them. However because of the poor packaging we are unable to do so. I can see our Customer Care Team have made multiple attempts to contact you following your postal and email correspondence. However, there is little more we can do for you given the reasons above. We hope this goes some way to explaining our actions. I can assure you we are a legitimate service who have a rigorous complaints process in which we fully investigate all customer complaints. Kindest regards, Natasha from the Vintage Cash Cow team

“Very impressed. A safe and efficient service with an offer made within a few days. Will see if I have anything else worth sending.”

Helpful Report

“Sent my box off, got emailed when it was at warehouse, got offer thru few days later, gladly accepted the offer n it was in my account same day Happy to recommend n use again”

Helpful Report

Thank you for your kind words Clare. It is lovely to hear that you found our service easy to use, with the offer we made one you were more than happy to accept. We can't wait to work with you again soon. All the best, Natasha from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.2 based on 1,209 reviews