Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,208 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

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“I used them very early on. I got no free packing but I sent them at least £100 worth of silver and jewellery etc and I was sent just £24!!!! I have learned my lesson!”

Helpful Report

Hello Margaret, Thank you for taking the time to leave us a review. We are sorry to hear that you were unhappy with your offer. We understand that we won’t always be able to meet customer expectations which is why we cover the postage costs both to and from us. We would always prefer to return your items if you are unhappy with the appraisal price. I will pass the feedback on to the relevant departments. Best wishes, Chloe from the VCC team 💜

“Sent goods, rang for offer, rude answer ridiculous offer, would not recommend”

Helpful Report

Hi Jean, Thank you for taking the time to leave us this review, we really appreciate all feedback our customers provide. I'm sorry to hear that you weren't pleased with your offer. We always make the very best offers we can for the items that we receive while taking into consideration their secondhand market value and company overheads. I am also sorry to hear that you had a negative experience on the phone with us. We take all feedback seriously and regularly review calls for training purposes to ensure our team provides the highest level of customer service. Thank you again for your feedback as we realise how crucial it is in helping us to improve our service for future customers. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Two weeks ago I sent a OMEGA Geneve watch for valuation and you returned it saying you "EXPERT" said it was broken. I took it to a well known jewelers he stood at the counter smiled at me. Handed it back to me and it as working. He said it works better when it is wound up. ( Perhaps you "EXPERT" would like a few lessons on how to wind a watch up.) I have a video of the watch working but being my age I don't know how to attach it (sorry).”

Helpful Report

Hello Michael, Thank you for taking the time to leave us a review. I'm sorry to hear that you were disappointed by our service, but we are glad to hear that we were able to return your item free of charge. I apologise for your experience with us, and all feedback will be passed forwards to the relevant departments. Thank you for your time. Best wishes, Chloe from the Vintage Cash Cow team 💜

“What a complete waste of time, sent a box with some vintage Dinky fire engines, plus other various items, they were so excited that I had sent them, they sent me numerous emails expressing their anticipation. The images of people receiving some £200 plus certainly do a great job in attracting customers. I was offered a sum well below my expectations, as I have said a waste of my time and effort in sending.”

Helpful Report

Hi Raymond, Thank you for taking the time to review our service; we are disappointed that it wasn't a positive experience on this occasion, but we appreciate being given the opportunity to address your concerns. I’m sorry to hear that you weren't pleased with your offer. All of our offers are the very best that we can possibly make, whilst still allowing the service to be viable, but we do understand that this amount may differ from what the customer initially had in mind. We run a completely no-obligation service, offering free collections and free returns for each customer. We take great pride in our free returns policy, and we would never want any of our customers to accept an offer they are not completely happy with. I hope you made use of this option and arranged to have your items returned back to you for free. Even if our service wasn’t quite right for you on this occasion, we really appreciate you giving it a try. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I sent them a brand new 35mm SLR camera and flash gun, full instructions and camera bag. I was offered £19. A complete rip off. I would never ever use them again.”

Helpful Report

Hi Doug, Thank you for taking the time to leave us this review, we really appreciate all feedback our customers provide. I am sorry to hear that you found our offer to be disappointing and not in line with what you were expecting. However, we are delighted that you made use of our free returns service to receive your items back. There may be occasions where items would fetch a higher price when sold privately, our service excels in taking the hassle and complications out of selling unwanted items in bulk. I'm sorry that on this occasion we were not the right service for you, but we do wish you all the best in selling your items elsewhere. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I boxed up a large box full of different items, some more value than other,they offered me £20 I wasn't expecting much but I know for sure the items were worth much more than that”

Helpful Report

Hello Vic, Thank you for taking the time to leave us a review. I'm sorry to hear that you were unhappy with your offer. Our offers are generated based on the current second-hand market resale value. We do completely understand that customer's may not always be happy with their offers, so we offer a free no obligation service and you can have your items returned to you. We really appreciate you using our service, and we are sorry we weren't the right fit this time around. Best wishes, Chloe from the Vintage Cash Cow team💜

“Sent a numerous cameras some over 50 years old. Was offered £20 for the lot! When I asked why so low they said if I had the boxes I would have been offered more?! Who keeps boxes from 50 years ago?! Since sold on eBay for £500 which I should have done in the first place.”

Helpful Report

Hello Lynn, Thank you for taking the time to leave us a review and to share your feedback with us. We apologise that our offer never met your expectations. Unfortuantely, I can't locate an account for you from this review so I'm unable to give you more information about the reasoning behind your offer. If you would like more information about your offer, please feel welcome to email us at hello@vintagecashcow.co.uk with your personal details so that we can locate your account. It is worth noting that, as we are a bulk decluttering service, we ask that customers send us a variety of items from a few of the different categories that we accept, to ensure that they get the most out of our service. We are glad to hear that you declined the offer and had your items returned to you for free so that you could sell them elsewhere for a price that you were happy with. Thank you for giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I sent a box of items in June. Having long-standing connections to the antique trade i had a good idea of the value of the items which included a good Victorian telescope, WW1 medals, a small-boat compass and a Royal Marines officer's beret with white metal badge. I was offered £28 for the lot, a totally ludicrous appraisal. I subsequently took the above items to a dealer in Edinburgh who a) gave me £145 for them and b) laughed out loud at the offer Vintage Cash Cow had made.”

Helpful Report

Hello David, Thank you for taking the time to leave a review, we really appreciate your feedback. We are very sorry to hear that you were disappointed with our offer. We always strive to make fair and reasonable offers based on the age, quality, condition, and authenticity of the items received, whilst trying to ensure that our service remains as quick and easy as possible. We understand that our offer won't always align with the amount that every customer had hoped for which is why we have a free returns policy. We are glad to hear that you declined the offer and had your items returned to you for free so that you could sell them elsewhere for a price that you were happy with. Thank you for giving our service a try and for sharing your feedback with us. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Don’t do it! Used these guys a while ago completely ripped off for some items I knew for sure were worth a lot more. After reading reviews I took the offer simply because I didn’t have any confidence they would be returned in one piece. The advertising on tv sounds convincing but don’t be fooled. Terrible”

Helpful Report

Hello Caz, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear that our offer was lower than the amount you had hoped for. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received but we appreciate that our offer won't always align with every customer's expectations, which is why we have a free returns policy. We are saddened to hear that you chose to accept an offer that you weren't pleased with as we would always prefer to return items to a customer for free rather than for a customer to accept an offer that doesn't align with their expectations. Our returns are tracked and insured for our customer's peace of mind. Thank you for giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

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Helpful Report

“Sent them a box of numerous items and was offered £80, Had everything sent back to me, Since then I have sold a few items to a pawn shop for £162 and still have lots left.”

Helpful Report

Hello John, Thank you for taking the time to leave us a review and to share your feedback with us. We are sorry to hear that our offer was lower than the amount you had hoped for. We always make the best offer we can based on the current second-hand market resale value of the items received as well as taking into consideration the age, authenticity, quality, and condition of the items. We understand that our offers won't always align with every customer's expectations, which is why we have a free returns policy. We are glad to hear that you declined the offer and had your items returned to you for free so that you could sell them elsewhere for an amount that you are happy with. Thank you for giving our service a try and I apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I sent in a box of items in 7 days ago ,still haven't had an offer yet still waiting,very disappointed!!”

Helpful Report

Hello Karen, Thank you for taking the time to leave us a review. I have checked your account and unfortunately, a box hasn't been scanned into it yet. Your box may have arrived without the Sender ID label. When boxes arrive without a Sender ID label, we don't know who they belong to, so they go to our unidentified parcels area in the hope that the customer contacts us with the details required to identify their box. Please can you email us at hello@vintagecashcow.co.uk with a photo of your postage receipt, a description of the items you sent, and the box you sent them in so we can look into this for you? Best wishes, Lucy from the Vintage Cash Cow team 💜

“Have to agree with the negative reviews, just got an offer of £29 for box full of goodies including Swarovski crystals, gold, silver, brass etc told one of the items was broken so they chucked it in bin🤔..I await the return of my box, so waste of time and won't be using again.”

Helpful Report

Hi Harry, Thank you for taking the time to leave feedback on your experience with us. I am sorry to hear you were unhappy with the offer your received from us. Our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. From your account, I can see that the main items sent included Brass and costume jewellery, Unfortunately these items are both rather saturated on the second-hand marketplace, which would mean unless there was a rarity to these items, they would generate a limited offer. I can see that there were a few items in the parcel made of breakable materials. Unfortunately, if an item is broken, and can be considered a health risk to our logistics team or the customer receiving the items, we are unable to send them back I'm afraid. This is outlined in our terms and conditions. I am pleased to see that you chose to have your items returned back to you free of charge, rather than accepting an offer you were unhappy with. We thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“I've sent of box of things and received numerous emails saying they've tried to contact me . I haven't had no calls from them at all. Then I received an email saying thank you for speaking to us and here is your offer. I haven't spoken to them at all.”

Helpful Report

Hello Joanne, Thank you for taking the time to share your experience with us. I am sorry that you received an email offer thanking you for speaking with us. I appreciate that this must have been confusing to receive. I have passed this on as feedback to the appropriate team, to ensure this doesn't happen again. I am pleased that we have been able to speak to you since then to discuss the offer! Thank you again for your feedback, as we appreciate hearing how we can ensure that customers have the smoothest experience possible with us. Kind regards, Nicola from the Vintage Cash Cow team💜

“I would not send them anything again I sent a box full of stuff only to be offered £10 then when I questioned them they said it was the value of the metal I sent two horses a dog with phesent on a wooden plaque old watches jewelry set and a vintage fergason tractor ornament so they looked into it and offered me £15 saying things where broken and disposed of and could not give me any proof so vintage cash cow are highway robbers do not send them anything”

Helpful Report

Hello John, Thank you for taking the time to express your concerns. Unfortunately, it does state on our website, in our brochure and in our Terms and Conditions that we cannot accept breakable items. This is because they are too fragile to send in the post, and we cannot insure them against damage in transit. Choosing to send breakable items against our Terms and Conditions can result in items getting damaged, which we of course understand is disappointing for you to hear. In the case of a breakable item arriving broken, it is sometimes necessary to dispose of it, for the safety of our staff and you as a customer. I can see that my colleague has raised this with our Customer Care team so they can be in touch with you to discuss this further. Kind regards, Nicola from the Vintage Cash Cow team

“Offered my partner a price he said no. Then he got another phone call saying item was broken so they are throwing it away and they would not return his items. We are going to the ombudsmen. The first phone call didn’t mention any issues. Very strange please do not send them your valuables.”

Helpful Report

Hello Yo, Thank you for your review. Unfortunately, I have not been able to locate your partner's account with us in order to understand what has happened here. However, we are not always able to send back items if they fall under the 'Restricted Items' category. If we receive breakable items that have been damaged in transit, it is not always safe for our staff, or the customer receiving the box back, to return the broken breakable items. If your partner would like to discuss this further, please know that they are welcome to give us a call, or email us at hello@vintagecashcow.co.uk Kind regards, Nicola from the Vintage Cash Cow team

“AVOID! Watch box returned destroyed. This company called me originally and stated the cctv shows the box containing all the items was received damaged citing this as the reason for my damaged watch case. When I pointed out this senerio was impossible, they then went away to review CCTV again . They came back and suddenly theirs a blind spot on the CCTV! This prompted an offer of £75 'good will'. When this was declined the next excuse was the watch was a fake! Avoid!”

Helpful Report

Hi Jo, Thank you for taking the time to share your experience. I can see you have been in touch with our Customer Care team who confirmed our appraiser could not authenticate the watch we received. We cannot make an offer of compensation for fake items as it contradicts our terms and conditions and insurance policy. I can see we requested pictures of the documentation to prove the watch's authentication. We have not received this so we cannot take this matter further at this point in time. Our offer is a gesture of goodwill as we cannot look to increase this within the current knowledge of the unauthenticated watch. Please get back in touch with our Customer Care team with the photos requested so we can look into this further. Best wishes, Charlotte from the VCC team

“I’m quite disappointed to read so many negative reviews, I think there needs to be a level of realism! I sent a box of things, some more valuable than others with no preconceived idea of total worth, I was thrilled with the service which was exactly as described. I received a very fair offer and the money was in my bank instantly. Excellent, would highly recommend. Iit’s also worth remembering how time consuming is would be to dispose of these items individually if I was trying to sell them myself.”

Helpful Report

Hello Alison, Thank you very much for taking the time to leave us some feedback. It's really nice to hear that you had such a positive experience with us and were pleasantly surprised with your offer. Our aim is to take the hassle out of rehoming your old unwanted items, so it's great to hear that this was your experience with us. I hope we will hear from you again in the future. Kind regards, Jethro from Vintage Cash Cow 💜

“Dodgy, scam company. I sent a massive box with around 100 items being worth a decent amount. They offered me £80 for the entire thing saying it's only cheap costume jewellery. I found it disheartening thinking all the items weren't worth anything but took two items to Cashoot in Kingston as I couldn't carry the box. He offered me £140 for both of them stating they were both gold - the watch alone being £100 and then transferred the money straight away. One item out of about one hundred was worth more than what they offered me for the entire box! Terrible, dodgy company. I'd recommend taking your items to places like Cashoot or other pawn shops that offer fair prices and they don't try to scam you. The other items I think are worth something I'll take them back to that pawn shop and put some bits for sale online. Anything else I will bin as I'd rather it went in the bin than companies like this making a profit from it :)”

Helpful Report

Hello, We really appreciate you taking the time to leave your feedback- it’s always useful for us to hear our customer’s thoughts. I am sorry to hear you were disappointed with your offer. Our offers are always the best we can make but I’m sure you can appreciate, we have to offer less than we would receive to make this a viable business. I can see that most of the box was costume jewellery on this occasion. We will never shy away from the fact that you can sometimes earn more from selling a small amount of items privately, as we are more aimed at bulk buying. I will pass this feedback onto our appraisal team who will be able to take it on board when valuing future boxes. We are glad you had your items returned free of charge as we would never want our customers to accept an offer they were unhappy with! Best wishes, Ruby from the Vintage Cash Cow Team 💜

“Very efficient. Have doubts about value of items sent as actual value assessed on scrap value and not collectors value. Would not use again on this.”

Helpful Report

Hi Gary, Thank you for taking the time to review our service and to share your feedback with us. Hearing how efficient you found our service to use is really fantastic, and we appreciate you giving us your trust during this process. I'm sorry to hear that you were disappointed with your offer. We always make the very best offers we can based on the current market value of the items we receive. We do understand that our offers will not always meet our customers’ expectations which is why we always offer the option to have your items returned, free of charge. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best wishes, Darrell from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.2 based on 1,208 reviews