Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,209 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seamlessly effective and efficient”

Helpful Report

Hi David, Thank you for your kind words. We are pleased you found our service seamless and efficient. It would be lovely to work with you again in the future. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“Really impressed with the speed and service we got from Vintage Cash Cow ,also monies offered was very good.It was a great help towards furnishing my new flat. .Joyce.”

Helpful Report

Hi Joyce, thank you for your feedback. We're so pleased we helped you earn some money from your vintage valuables. It's also great that it is going towards furnishing your new flat! We hope that the decorating is going smoothly and you are settling in well. We're always here if you wish to use our service again. All the best, Jodi from the Vintage Cash Cow team 💜

“A very trustworthy organisation/service. Ongoing communication throughout the transaction. I will certainly use again and recommend it.”

Helpful Report

Hi Elizabeth, Thank you for your feedback, we really appreciate your comments! All the best, Jodi from the Vintage Cash Cow team 💜

“Really love the idea of passing on preloved items to be reused and recycled - and getting money for doing it! Fantastic service!”

Helpful Report

Hi Doreen, thanks for your kind words. Thank you for also highlighting the ethos to our service - ensuring nothing goes to landfill by recycling and reusing items! All the best, Jodi from the Vintage Cash Cow team 💜

“5/5. Excellent service. Thrilled to bits!”

Helpful Report

Hi Jill. We are so happy you found our service excellent! It would be a pleasure to work with you again in the future. All the best, Natasha from the Vintage Cash Cow team 💜

“Excellent service from start to finish. Agreed appraisal and cheque arrived two days later. Would definitely use again, thank you”

Helpful Report

Thank you for your kind words Jean. It is lovely to hear our service described as excellent. We are pleased that your appraisal was speedy as well as the cheque arriving quickly. We look forward to hopefully working with you again soon. All the best, Natasha from the Vintage Cash Cow team 💜

“A very quick and easy process and I am very happy with my cash offer.”

Helpful Report

Thank you for the 5-stars Jane! We are so pleased you are happy with your offer and that you found the service easy and speedy. It would be lovely to work with you again in the future. All the best, Natasha from the Vintage Cash Cow Team 💜

“Good communication and the whole process is great. Thought I would give them a go and sent a box of items which I knew didn’t have much value. They rang me with an offer. £10.64 which I accepted. But the cheque came rounded down to £10. It’s not the pennies that I’m bothered about, more principle. You can’t other one amount then send another amount! Wouldn’t use again for this reason”

Helpful Report

Hi Susan, thanks for taking the time to leave us a review. I have had a look at your account and your offer was for £10. We never make offers which are not whole numbers, so this must've just been misheard over the phone. We'd also never round it down to 10 if that was the case! We're always here if you wish to use our service again! All the best, Jodi from the Vintage Cash Cow team 💜

“They send out a postage label all you have to do is put things in a box and send off to them. They rang with a price within 10 days, which we accepted and a cheque was here within 5 days. Perfect.”

Helpful Report

Hi Carole, Thank you for your 5-star review. We are so pleased that you had a really good experience with our service, even despite it taking a little longer than usual to appraise items. It would be lovely to work with you again soon. All the best, Natasha from the Vintage Cash Cow team 💜

“To be honest, I thought we would be offered a derisory sum for the varied bits of treasure we sent to Cash Cow, but we were delighted when we were offered over £700.00. The whole experience was painless, they made a good profit, and so did we! Our only regret is that we did not use them for all the other items we either gifted or dumped. Do your homework, and start earning cash.”

Helpful Report

Hi Susan, thanks for your kind words! Now that is a result! It sounds like we did exactly what we set out to do: make decluttering efficient, hassle-free and give you a pleasant surprise when we contact you with your offer. All the best, Jodi from the Vintage Cash Cow team 💜

“Found this very useful when clearing my parents house. I sent a whole mixture of items and was kept updated”

Helpful Report

Hi Noelle, thanks for your feedback! We're pleased to hear you found our service useful and we'd love to help you out again in the near future. All the best, Jodi from the Vintage Cash Cow team 💜

“I sent a parcel to them in the back of an offer on idealword shopping channel Sent a box of brand new costume jewellery worth wholesale at £300 , idealworld offer means you get £25 awarded on your first parcel as an incentive. Sent parcel 3/8/22 . Offer landed, they offer only £22 , not even mentioning the additional £25 , so that’s a scam to start with . I declined their offer on the 11/8/22 . Since then I have emailed them 5 times now and text’s sent to say I want my parcel back that’s just a joke to offer £22 and no mention of the additional £25 from idealworld . I then received a call from Sarah on Wednesday this week to ask if I was going to send a parcel to them . I explained you have had my parcel since the 3/8/22 and I’ve sent emails and text which are just being ignored to ask for my parcel back . She said I’ll look at it but it’s probably been junked by now ??? That’s my property and I want it back , it’s been junked ? It better not have been junked . I am sick of asking for my parcel . I have all the emails snd texts to show that I’ve requested numerous times , so if you think cashcow I am removing this message think again . You have treated me appalling from start to finish . You get call after call after call if you show interest in using them up to several A day , which made me think it wasn’t a good company from the start being hassled so much . I want my parcel and my property back . I would never use these scammers again and I would recommend you think long snd hard with using them yourself . It’s a joke this level of customer service I have received.”

Helpful Report

Hi, Thank you for taking the time to review our service. It always helpful to receive any kind of feedback from our customers as this helps us improve our service. First of all we are so sorry to hear that you had a negative experience with our service. We pride ourselves on our excellent customer service and so it sad to hear that you didn't feel that this was upheld. In terms of costume jewellery, it often doesn't attract a very high value from our service, as a result we often recommend sending it as part of a larger parcel of items. This is something we recommend during welcome calls with our customer service team. With the IdealWorld offer, sometimes this is something that can be unintentionally forgotten from your overall offer, especially if it hasn't been applied properly on our system. There are also terms and conditions to the offer (such as being a first time customer) which might have meant it wasn't applied. If you had contacted us to ask about this offer we could have advised further. In terms of the jewellery, if you declined your offer it would have been returned to you tracked and insured. Unfortunately, I wasn't able to find your account and look into this for you, however, please contact us on hello@vintagecashcow.co.uk and I will personally ensure that is looked into you. If we are unable to find a resolution in our team, I can pass this onto our customer care team. Hopefully we can come to a resolution for you. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“I never thought it would be so easy and quick to get a good amount of cash for bits and pieces of silver I wanted to get rid off without having to leave my house.Regular communication was kept open from the time I ordered my package until I received the cheque.At no time I felt worried about my valuables”

Helpful Report

“Sent off quite a few old things that good quality, was only offered what I thought was £73 which I accepted,thought they were only in cupboard so better for someone to appreciate them..But check came for £23..Did contact them to have my things back but they refused because they said I agreed at that price..So I won't be ripped off again....”

Helpful Report

Hi Llewellyn, Thank you for taking the time to review our service. I am sorry to hear that there was a miscommunication in terms of your offer. When this happens, we can launch a complaint with our customer care team who will have a look into it. All of our calls are recorded, so our team can review the conversation you had with our appraisals team and determine an appropriate resolution to this. Please drop us an email at hello@vintagecashcow.co.uk and I will ask the head of our customer care team Alex to look into this for you. Kindest regards, Natasha

“Good communication from Vintage Cash Cow through all of the process from start to payment. Only disappointment was that a cheque was sent instead of bank transfer”

Helpful Report

“Awful company also very rude staff! Sent a box which was signed for at their depot but the said they never received it! They then offered £30 for something that was valued 20years ago at £550! We sent them s copy of the valuation and they came back and offered £150, we declined this and we have reported the matter to the police, we cant ask them to send our parcel back as they are saying they have never received it! Staff were very rude and talk over you on the phone, please do not use this company!”

Helpful Report

Thank you for taking the time to leave a review of your experience, Lynn and I appreciate how upsetting it must have been to hear about your lost parcel. I can see that our customer care team have been in regular contact with you to resolve this The valuation you provided for the pearls in the parcel was from 1998 and, unfortunately, they do not hold the same value today as their original retail value. We safely receive hundreds of parcels each day from all across the nation, so it is highly unusual for a parcel to go missing and we do have protocols in place for rare events such as this. Best wishes, Amy at Vintage Cash Cow.

“Excellent service and communication. Collection, quote and payment all done as stated.”

Helpful Report

“5 stars! Very impressed with service - I was kept informed by helpful staff of delays caused by volume of business. I have now sent a total of 6 boxes (big clearout due to moving abroad). Would definitely recommend - money received promptly as well!”

Helpful Report

“Very helpful, polite and accommodating staff. Communication was excellent as they kept you in the loop as to what was happening. I have already sent my next box!”

Helpful Report

“Delighted with the service from Cash Cow. I was kept informed at every stage and the whole precession was so easy. The offer I was given I accepted as it seemed fair. Will definitely use again.”

Helpful Report

Hi Marilyn, Thank you for taking the time to review our service. It is lovely to hear that you were happy with our level of communication with you. We are pleased that you were happy with your offer. We look forward to working with you again in the future. Kindest regards, Natasha from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.2 based on 1,209 reviews