Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.20

4.2 Rating 1,208 Reviews

79 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

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“I am beyond angry with this company I sent alot of silver jewellery in boxes in bags all in a sorted way. After declining there offer and said just send my items back they have been returned all tangled up I can't even use them I'm distraught over this I've taken photos I expected it to be returned in same state it was sent I've cried for hours”

Helpful Report

“Items sent to them early october-offer made which I accepted-they got the sort code wrong and as at today 11th November they still haven't paid me. I was told last Wednesday the money would be in my account within 48 hours. I'm determined to get paid but I won't risk using them again.”

Helpful Report

Hi Pam, Thank you for taking the time to leave us a review. I am unable to locate your account from the information provided to look into this for you. Please could you email at hello@vintagecashcow.co.uk or call us on 0800 246 1111 so that I can can see the status of your payment? Best wishes, Ruby from the Vintage Cash Cow Team 💜

“Borderline scam. Way below market value offer Claimed items broken however these are supposed to be insured so should stiĺ have been covered and valued. Took over a week to receive any contact from them then finally a phone call during an evening leaving no time to think about the offer. Felt very pressured into making an instant decision. Very poor company, if you want good advice, do NOT bother dealing with them!”

Helpful Report

Hi Nikki, Thank you for taking the time to leave us this review, we really appreciate all of the feedback our customers provide. I am sorry to hear that you found our offer to be disappointing and not in line with what you were expecting. All of our offers are the very best that we can possibly make, whilst still allowing the service to be viable. I am also sorry to hear that you felt pressured to make a decision on your offer. We run a completely no-obligation service, offering free collections and free returns for each customer. We take great pride in our free returns policy, and we would never want any of our customers to accept an offer they are not completely happy with. We do specifically state that we do not take items made of any breakable materials in our marketing material and on our website. As stated in our Terms and Conditions, Any Item sent that fits into the Restricted Category list as set out in clause 4.1 is not insured and will invalidate the insurance of the entire Box even if the other Items are from an Acceptable Category. This is why we always encourage customers to get in contact or arrange a welcome call with us before sending a box so we can advise them on whether we would be a suitable service for the items they want to sell. We appreciate your trying out our service even if it wasn't quite right for you. Best wishes, Jack from the Vintage Cash Cow team 💜

“We sent cameras, binoculars, and various other items, some jewellery. Was offered £124.54, or thereabouts. One of the cameras was probably worth £60 on its own. After speaking to my husband they said they would round it up, which of course they didn’t. They really are rip off merchants, and probably making a fortune out of our items. I can’t believe so much would go missing, damaged or stolen. They have a slick machine. And should be taken off the TV. After all, we keep sending things, they keep lying.”

Helpful Report

Hello, Thank you for taking the time to leave us this review, we really appreciate all the feedback our customers provide. I'm sorry to hear that you were unhappy with the amount offered for your box of items. All of our offers are the very best that we can possibly make, whilst still allowing the service to be viable. We run a completely no-obligation service, offering free collections and free returns for each customer. We take great pride in our free returns policy, and we would never want any of our customers to accept an offer they are not completely happy with. I do hope that you arranged to have your items returned for free. As with any service that relies on a postal service, there are rare occasions when things can go unexpectedly wrong. We investigate these instances as they occur, and then encourage customers to provide feedback, as we're always looking at ways to improve our service. We hope situations like these never happen but if a customer's items are damaged, we will handle any claim on their behalf. Parcels are insured through Parcelforce using our free postage labels. We appreciate your trying out our service even if it wasn't quite right for you. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Hi I had several communication with your company over a Ring that wasn’t returned, I have been told by customer care that it was seen on cct being packed & sent , however I only received a completely empty box no ring no ring box nothing! I have been told there’s nothing I can do ! I therefore am saying your company have been negligent in not keeping my safe in returning it safely. I have asked to speak to a manager over this matter I have had no response to emails or phone calls! Citizens Advice have told me to contact you again . Please can you help”

Helpful Report

Hello Margaret, Thank you for taking the time to leave us a review. Our Customer Care team has looked into this and they have seen on the CCTV footage that the ring was packed into the box for return. The CCTV footage shows the ring being placed into a small ziplock bag, which is then placed inside the ring box and included inside the returned parcel. As there is evidence that shows that the ring was included in the returned parcel there isn't anything further we can do. We understand that this won't be the outcome you were hoping for but we can assure you that the ring was put inside the returned parcel. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Super low value offered so asked for items to be returned. A white gold diamond ring with a loose emerald, the emerald hasn’t made it back. And a tissot watch with a broken bezel, that also didn’t get returned! Not happy”

Helpful Report

Hello Rebecca, Thank you for taking the time to leave us a review. I am very sorry to hear about the issue with your return as this certainly isn't up to our usual standards. I completely understand your disappointment. Unfortunately, I haven't been able to locate any contact from you to raise this complaint. If you haven't done so already, please can you put your complaint in writing to our Customer Care team so that they can look into this for you. The email address to send your complaint to is hello@vintagecashcow.co.uk Please include any relevant photographs in your email. Once this information is received, our Customer Care team can investigate this and reach a resolution. We appreciate you raising this with us so that we have the opportunity to put things right. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Beware before excepting any cash offer on costume jewellery, I've just sold a third of the quantity I sent to Vintage Cash Cow to an antique shop for three times the amount VVC offered me for all of it.”

Helpful Report

Hi Richard, Thank you for taking the time to share with us your thoughts and experiences regarding your journey using our service. I'm sorry to hear that on this occasion the amount we offered, differed from your expected value. Although, we are delighted to hear that you chose to have your items returned for free, and found a more suitable place for them to be rehomed. We always make the very best offers we can for the items that we receive while taking into consideration their secondhand market value and company overheads. We appreciate your trying out our service even if it wasn't quite right for you. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I sent a box of items (mantle clock, watches, gold & silver jewellery) in box and labelled as instructed with labels provided by Vintage Cash Cow when I registered my interest. I posted box off, via Royal Mail and luckily received a receipt with the tracking number. The reason I chose this company was I believed I had nothing to lose as if I didn't think their offer was fair I could get my items back. How wrong was I! Alarm bells started ringing when I started receiving emails saying my time was running out to avail of freepost offer and emails about not using company. On receipt of these emails I checked my tracking number which advised me the parcel had been delivered to it's destination. Concerned I rang the company abd spoke with customer services. I was told my parcel appeared to have been mislaid and ths would be referred to customer care section and should receive an update from them. I was asked what was in the parcel, and advised (off top of my head) what was in the parcel. At this point I did not provide an accurate and full itinerary. When no update. either by email or call, was received I sent an email for an update which was unanswered so called again, and was told the parcel appeared to be lost. When I received a call from customer services i was told that the parcel was lost and was offered £90 insurance which was the maximum that could be offered based on what I had previously advised was in the box. I advised that this was not acceptable as the list I had advised was not the complete list of what was in the box. I was advised that £90 was the maximum amount that would be offered to me, unless I had evidence of what was sent and values of same. This would have involved me listing each item I had posted and gathering evidence of similar items sold on ebay, or recent proof of valuations, which I neither had the time or inclination to do (after all that was supposed to be the beauty of the service - put it in a box and the company does the rest). When I asked if I could make a complaint I was told I was speaking to the person who dealt with complaints, who told me that they can't please everybody when I mentioned I was sorry I had not read the company revirws prior to even thinking of using the service. I reluctantantly agreed to accept the £90 offer as the items I had sent were mainly my mothers and I felt bad having encouraged her to use the company. Again when I sent an email to advise of this I had to chase it up with a phone call to get a response. My saving grace in all this was that I got a tracking number otherwise I would have had no redress at all.”

Helpful Report

Hi Mary-Anne, Thank you for taking the time to leave us this review, we really appreciate all feedback our customers provide. We're sorry to hear about your experience using our service. While we strive to provide a seamless and efficient service, it's important to remember that unforeseen circumstances can sometimes occur. In instances like these, we always encourage customers to provide as much information as possible about their belongings, including any relevant documentation or evidence of value. This helps us unsure that what we offer accurately reflects the worth of the items that have gone missing. We understand that gathering this information can take time and effort, but it ultimately helps us provide the best offer we can and avoids any misunderstandings regarding value. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Items not valued very high. Requested items to be returned. Two most valuable ladro figurines - 1 returned badly damaged and the other not returned at all (stolen). We are extremely upset and emailed vintage cash cow regarding this. Just received email quoting t’s and c’s. No explanation as to where the missing figurine is. I would urge anyone thinking of using them to think carefully before entrusting your items with them. Signed very unhappy customer”

Helpful Report

Hello Karen, Thank you for taking the time to leave us a review and to share your feedback with us. I am sorry to hear that our offer was lower than you had hoped but I am glad to hear that you made use of our free returns policy and declined the offer as we'd never want a customer to accept an offer that they're not happy with. I can see from your account that, unfortunately, the Lladro figurines arrived to us broken, so they were damaged in transit. Unfortuantely, we don't accept any breakable items such as those made of glass, porcelain, ceramic, crystal, etc. as they are too fragile for our postal service and aren't covered by our insurance. It is stated in our brochure, our website, and our Terms and Conditions that we don't accept breakable items and that they fall under our restricted category list and therefore aren't covered by our insurance. We do our best to return breakables to a customer, but if they are a safety risk to our appraisers, returns team, our courier, or to you the customer, we dispose of them as stated in our Terms and Conditions, as it is not safe. We always advise that customers read our Terms and Conditions and that they give us a call to discuss their items before sending them to ensure that you don't send us any items that we can't accept. We understand that it will be disappointing that we can't do anything further, but it is clearly laid out in our Terms and Conditions that our insurance doesn't cover breakables. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Sent some broken costume jewellery, old copper pre decimal coins, a tom tom, 2 old cameras, calculators and old watches.. expected £30.. was hoping for £50. Was very shocked to be offered £194 for stuff that would have ended up in a charity shop”

Helpful Report

Hello Jan, Thank you for taking the time to leave us a review. We are delighted to hear that our offer exceeded your expectations! We are so glad you decided to use our service as now you have made some money for the items you no longer had use for. It is always worth giving our service a try as you never know how much you could make for the items that are lying around your house. Please feel welcome to use us again if you ever have more items to sell and we will be happy to help. Best wishes, Lucy from the Vintage Cash Cow team 💜

“So, I contacted Vintage Cash Cow to inform them that I had not heard anything from them regarding the package I sent 3 weeks ago. They said they would look into it. I also sent proof of postage. Didn't hear anything so I emailed again. Got a standard reply stating my email had been received and someone would get back to me. They didn't! So I decided to ring and speak to someone. I gave up after waiting 17 minutes for my call to be answered. Appalling customer service. I will be taking the matter further.”

Helpful Report

Hi Julie, We appreciate you sharing your thoughts on our service. We take all reviews to heart and use them to make improvements to our customer journey. I'm very sorry to hear about the difficulties you have encountered when looking to communicate with our service. Communicating effectively is vital to how we operate and we greatly apologise that we have not lived up to our usual standards on this occasion. Unfortunately, I have been unable to locate your account using the details you have provided. Please could you write to us at hello@vintagecashcow.co.uk and we will be more than happy to provide you with an update. Alternatively, we offer live chat, SMS, and social media as other forms of communication. We apologise that this initial experience of using our service has not been the best, however, we do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“Sent a mixed bag of silver, coins, silver goblets, plus a Konica camera. We heard nothing for ten days, when we eventually spoke to someone they said they didn't have our parcel. However the tracking from Parcel force shows delivery and who signed for it. We were told someone would contact us within 5 days but over a week later nobody has bothered. We are now unable to contact them, the phone is constantly engaged. DO NOT SEND ANYTHING TO THESE SCAMMERS !!”

Helpful Report

Hi Lucille Thank you for taking the time to review our service and to share your feedback with us. I'm very sorry to hear about the complications you have faced while using our service and we appreciate you raising this with us so we have the opportunity to alleviate your worry. Due to a recent change in our system, we are experiencing a slight backlog when checking boxes into an account and it may take 5 working days after your box has arrived with us for this to show as arrived on your account. This is possibly where the initial confusion came from when speaking with one of my colleagues. We apologise that we have not yet reached out to you regarding this issue, we aim to respond to all complaints raised within 7 working days. Unfortunately, I have not been able to locate your account using the details provided to offer any more specific details regarding this matter. Could you please email us at Hello@vintagecashcow.co.uk? We will be more than happy to provide you with an update. Alternatively, we offer communication through live chat, sms, and social media. We apologise that this initial experience of using our service has not been the best, however, we do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“Difficult to get in touch with or for them to get in touch with me. Can't have phone on me at work, so several missed calls both ways before offer received. Offer given over phone which I accepted sounded like £456. Then got confirmation by email,text which said £156. Tried contacting again to say didn't want to accept this offer , again couldn't get through on phone so replied to their text offer message, they confirmed receipt and said it would be looked into. Heard nothing else from them. I'd sent 6 gold rings, some vintage 1950 pearls, war medals amongst other things. Disgusting”

Helpful Report

Hello Ellen, Thank you for taking the time to leave us a review. I apologise that you struggled to get in touch with us regarding your offer. we are currently a little busier than usual as we are experiencing some delays while moving to a new IT system. I'm also sorry to hear that there was some confusion around your offer value. I see that one of our Offer Team supervisors has now reviewed your call recording and has confirmed that the amount offered was £156. That being said, we do take this matter very seriously and will be passing this feedback on to all of our advisors to ensure that we are being as clear as possible during our calls. We appreciate you trying our service out. Kind regards, Jethro from Vintage Cash Cow 💜

“I have been waiting for a quote from vintage cash cow for about 9 days now, but today I received a call offering me £20 for my parcel that by the way had at the very least £300 worth of vintage and antique items including sterling silver cutlery vintage dolls vintage hats basically all sorts. It is a bloody liberty, they are nothing short of thieves...”

Helpful Report

Hello Kelly, Thank you for taking the time to leave us a review. I'm sorry to hear that you were disappointed in the offer you received. We do always make the very best offers we can based on the current market value of the items we receive. As a convenience service, we do recognise that our customers may be able to achieve a slightly higher sale price for their items when selling them individually. However, many of our customers are much more concerned about the speed and simplicity of our process. Even is our service wasn't quite right for you, we appreciate you giving it a try. Kind regards, Jethro from Vintage Cash Cow 💜

“I was promised a call with a 1-hour range. It did not come. When I check I got a promise to call back the next day. At 17:45 I was told the call might be the following day. I said that this was unacceptable to be told they would get back "as soon as possible." They did not call on the day. This was all before I even sent anything - so glad I didn't. Would never use them now.”

Helpful Report

Hello John, Thank you for taking the time to leave us some feedback. I'm sorry to hear that you never received the scheduled call from us. I apologise that we weren't able to contact you at the agreed time, we are currently experiencing some delays while moving to a new IT system. As our phone lines close at 6pm, the advisor you spoke to via web chat wasn't able to guarantee you a call when you contacted us at 17:45. I can see that you did receive a call from us the following day but hung up immediately. If you would ever like to use our service in the future, you are always very welcome to get back in touch any time. Kind regards, Jethro from Vintage Cash Cow 💜

“It’s a shame you can’t give 0 stars. DO NOT SEND ANYTHING TO THESE SCAMMERS. Sent my box over 3 weeks ago didn’t hear anything after 2 weeks so contacted them for them to say they haven’t received my box even though I had an email from them saying they had received it. I also sent them proof of postage receipt. Every time I contact them they bat me off with someone will contact you soon and of course no one ever does contact. Absolutely disgusting service and reading the other reviews it’s a common problem, and all the replies are the same scripted nonsense. My sister in law is a fraud solicitor and she is looking into taking this further for me. If they think they can carry on doing this with no action taken against them their time is up.”

Helpful Report

Hello Abi, Thank you for taking the time to leave us a review. I'm sorry to see that you did not have a positive experience with our service. I would like to sincerely apologise for any confusion or inconvenience caused. I can see that our Customer Care team has now investigated this matter for you and offered a compensation payment for the issues you have experienced. We hope this will be a satisfactory resolution and look forward to hearing from you regarding this. Kind regards, Jethro from Vintage Cash Cow 💜

“People. Please wise up. Do not send your precious metals to these companies as you will receive a fraction of the price of its worth. Instead take your precious items to be appraised personally by A respected dealer. Gold is at an all-time high at the moment. Do your research and seek a fair price.”

Helpful Report

Hi Mark, Thank you for taking the time to review our service and to share your feedback with us. We always make the very best offers we can, whilst still allowing the service to be viable. There may be occasions where items would fetch a higher price when sold privately, our service excels in taking the hassle and complications out of selling unwanted items in bulk. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Sent old picture frames, costume jewellery, some gold/pearls, gold plated goods , binoculars etc. etc. insulting price, would rather give to charity. Speak was obviously from a script.”

Helpful Report

Hello Carol, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear how disappointed you are with our offer. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received as well as taking into consideration the value of the items within the second-hand marketplace. I want to reassure you that our Offer Team never reads from a script, so we are sorry to hear you feel this way. We have a more personalised approach when speaking with our customers and like to build and maintain good relationships with our customers. We are glad to see that you declined the offer and opted to have your items returned to you for free so that you can sell them elsewhere for a price that you are happy with. Thank you for giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Do not send your Gold or Silver under any circumstances. I sent a large mixed box of costume jewelery, a brand named watch and a small amount of gold and silver. I was offered £47 for everything which I rejected. I then took the gold and silver to a local shop who paid me £212 for that alone. The process of sending/return was smooth but the offer was offensive and dishonest.”

Helpful Report

Hello Alison, Thank you for taking the time out of your day to leave us a review and to share your feedback. We apologise that our offer never met your expectations. We are always trying to strike the perfect balance between keeping our service as quick and easy as possible whilst making sure our offers are as high as possible. I have passed your feedback on to our appraisers. We are glad to hear that you declined the offer as we'd never want a customer to accept an offer that doesn't align with the amount they had hoped for. We are glad to hear that even though you were disappointed with our offer, you were still impressed with how smoothly sending your items and getting them returned was. Thank you for giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Clearly vintage cash overall review rating is not accurate and I wouldn't recommend anyone sending anything as you are basically ripped off as I have been.”

Helpful Report

Hello Derek, Thank you for taking the time to leave us a review and to share your feedback with us. Our rating of 4.3/5 is an average of all the reviews we have received from customers on our I.O. reviews page. This isn't something we can control or change, it is an average rating based on the number of reviews customers have left us. We are very sorry to hear that you weren't pleased with our offer and chose to accept it. Our offers come with no obligation and there is never any pressure to accept an offer. The decision is completely in the customer's hands and we would always prefer for a customer to decline an offer and have their items returned to them for free if they aren't completely happy with our offer. Thank you for giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.2 based on 1,208 reviews