Village Green Signs Reviews

Name: Village Green Signs
Address: Village Green Signs Unit N1, Trinity Trading Estate Sittingbourne Kent ME10 2PG, Sittingbourne
Rating: 4.64

4.6 Rating 1,973 Reviews

91 %

of reviewers recommend Village Green Signs

4.6

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Village Green Signs:

Personalised Hand-painted House Signs

Visit Website

Phone:

0800 802 1032

Email:

support@villagegreensigns.co.uk

Location:

Village Green Signs Unit N1, Trinity Trading Estate Sittingbourne Kent ME10 2PG
Sittingbourne
ME10 2PG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor paint job and quality, waited 3 months and aftersales is terrible”

Helpful Report

Posted 1 year ago

Hi Stephen We are sorry to hear that you are not satisfied with the quality and the aftersales. After looking into this, we can see that a member of our customer care team was in touch regularly and asked for a full front-facing image of the signs received, which were not provided. From parts of the images that I can see, it looks as though you are referring to the small air dents within the lettering. This is caused by air bubbles within the vacuum-forming process, and is very common. We show these on our website as they are not something that we can eliminate I'm afraid. If you wish to discuss this any further please get in touch. Many thanks Village Green Signs

Posted 1 year ago

“Briliant website, very disappointed with quality of floral sign, letters had dents and paintwork on letters not sharp when looking close up! I was replacing a sign I had for over 30 years, after a battle returned for a full refund, had to pay postage as the company refused to believe it was faulty but natural marks in the process, I don't think so!”

Helpful Report

Posted 1 year ago

Hi Paula Thank you for leavign a review. We are sad to see that you are unhappy with the product received. From looking into this, we can see that your sign was not damaged nor faulty, and what you are referring to are small air dents within the lettering which are a natural occurrence during the vacuum forming, and are shown on our website examples. However, as we could see that you really were not satisfied we advised that it could be returned for a full refund, however, this was a gesture of goodwill as it is a personalised product and non faulty, Many thanks Village Green Signs

Posted 1 year ago

“Very good communication. Timely updates on progress and delivery. Beautiful sign which was just as described on the website. Would recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating and kind words Elspeth! We are so glad to hear that you were happy with both the communication and the sign itself. We appreciate you taking the time to leave such an incredible review and hope to do business with you again in the future.

Posted 1 year ago

“Very pleased with the 3 new signs I ordered for our home. Easy website to navigate, I was kept informed of the progress and lead time and the products were beautifully made when they arrived. Each sign was well packed in bubble wrap and in sufficient protective packaging but not a ridiculously over packaged as so often happens these days.”

Helpful Report

Posted 1 year ago

Thank you so much Hilary for your fantastic 5 star rating and for being a returning customer! We're so pleased to hear that the three signs you ordered for your home look great, arrived on time and were well-protected. It's wonderful to serve as a reliable partner in creating special pieces for your home. We look forward to helping you with future projects!

Posted 1 year ago

“excellent sign 2nd 3 rd move and get a sign each time, just saw my 11 old one still going strong Highly recommend village green signs”

Helpful Report

Posted 1 year ago

Thank you, Jeremy, for your 5-star rating of Village Green Signs. We are so pleased that our signs have lasted you for more than a decade! We are also thankful for your loyalty - your returning business is very much appreciated. Thank you again for your kind words.

Posted 1 year ago

“Extremely impressed with my house sign, superb quality. Good lead time and very well packaged.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Village Green Signs! We are truly honored that you were extremely impressed with your house sign and its superb quality, lead time and packaging! Thank you for your custom

Posted 1 year ago

“The sign is absolutely beautiful and I am thrilled with it. Beautifully crafted and looks great on the house. The only slight drawback is how long it took to arrive but I do appreciate that it is hand-crafted and therefore takes longer to make. I would defintely use Village Green Signs again.”

Helpful Report

Posted 1 year ago

Thank you, Tania, for your 4-star rating! I'm humbled that you are pleased with the quality and beauty of the sign. I'm sorry to hear that it took a while to arrive. We strive to ensure quality and accuracy in each of our signs and the crafting process can take longer to complete. We are glad to hear you'd use us again for future sign needs! Kind Regards VGS

Posted 1 year ago

“Excellent sign with house number and road,looks good and easy to fix.”

Helpful Report

Posted 1 year ago

Thank you Keith for your 5 star rating of Village Green Signs! We’re so glad you like your new sign and that it was easy to install. Thank you for your custom!

Posted 1 year ago

“I ordered a house number sign, which was a black disk about 9 inches in diameter, with the white house number sign surrounded with pink primrose flowers. Yes, these do produce a good effect and I'm sure will be popular with visitors. The cost - £34 - was some way above what would be asked for simple numbers And what was not obvious at the time I ordered was that I would have to wait for the simple design to be individually painted and then shipped from the USA - a process which took several weeks. These days one has come to expect goods which one orders from a company like Amazon to appear at one's door the next day. If there is to be a lengthy wait, I would like that to be flagged well in advance of buying.”

Helpful Report

Posted 1 year ago

Hi Derek Thank you for leaving a review. We are sorry to hear that you are not entirely satisfied with the length of time that it took to produce and deliver your unique hand-crafted and made-to-order sign. Our company is a small family-run company and not a corporate company such as Amazon, and the product purchased is handmade and hand-painted, so it is not an off-the-shelf sign. Our resin signs do take 6-8 weeks to produce and dispatch to the UK, or 8-10 weeks for international deliveries. This is noted on our website at the checkout, so apologies if you did not notice this. We do hope that you are happy with your unique house sign :) Many thanks Village Green Signs

Posted 1 year ago

“I really like this number plate you have done for me. Excellent work.”

Helpful Report

Posted 1 year ago

Thank you so much Jeeja for your 5 star rating of Village Green Signs! Thank you for your custom and continued support!

Posted 1 year ago

“Lovely item. Took several weeks to deliver as made to order but worth the wait. Useful tracker kept me informed of each stage of manufacture.”

Helpful Report

Posted 1 year ago

Thank you, Kerry, for your 5 star rating of Village Green Signs and for being a repeating customer. We are delighted to hear that the item was lovely and that it was worth the wait for you. We are also glad that the tracker gave you up-to-date information about each stage of manufacturing. We look forward to your next visit!

Posted 1 year ago

“So pleased with my sign. It was well worth the wait. Thank you.”

Village Green Signs 5 star review on 27th April 2023

Helpful Report

Posted 1 year ago

Thank you so much, Cheryl, for the lovely 5-star rating of Village Green Signs! We are so glad that you are pleased with your sign, it looks great - thank you for your custom.

Posted 1 year ago

“It's an OMG, it's beautiful, it's just perfect! ❤️”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a 5* review, we are so glad that you are pleased with your sign! Thank you for your custom!

Posted 1 year ago

“Absolutely delighted with the house sign! It's beautifully crafted and perfect for our new home. Although we had to wait for it to be made we were kept up to date with its progress and delivered earlier than predicted.”

Helpful Report

Posted 1 year ago

Thank you so much Christine for your wonderful 5 star rating of Village Green Signs! We are incredibly grateful that you were absolutely delighted with the house sign you ordered. We are so pleased that you were impressed with its craftsmanship and consider it to be perfect for your new home. We are also delighted that our communication regarding its progress was effective and that the sign was delivered earlier than predicted. It means so much that you have returned to us as our customer. We look forward to providing you with more excellent services in the future.

Posted 1 year ago

“The house number we bought through a craft fair 30 years ago had faded badly, but we quite like it, so were pleased when we found an identical design at Village Green Signs. Ordering was straightforward; we had a query relating to the online order form, but it was quickly cleared up by a phone call. The new house number arrived within the specified time, and it looks splendid.”

Helpful Report

Posted 1 year ago

Thank you Richard for your wonderful 5 star rating! We're so delighted that you had a great experience with Village Green Signs. It's great that you were able to get a similar design with us and the ordering and delivery process was seamless. Thanks again!

Posted 1 year ago

“Came chipped in corner”

Helpful Report

Posted 1 year ago

Hi Thank you for leaving a review. We do apologise that your sign arrived with a chip to the corner. I can see that a replacement sign was issued to you promptly. We do hope that this resolved the issue. Many thanks and apologies for any inconvenience caused, Village Green Signs

Posted 1 year ago

“I'm really pleased with my new house sign. We live on the coast, so a cast metal sign was not recommended and you would never know that this was resin. Very high quality and worth the wait.”

Village Green Signs 5 star review on 18th April 2023

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Village Green Signs! I'm really pleased that you're happy with your house sign. We put a lot of effort into creating them, so it's great to hear that you're satisfied with the quality of the resin sign. Again, we truly appreciate your positive feedback. Kind Regards VGS

Posted 1 year ago

“The quality of the sign is excellent, we were kept informed regarding the progress of our order, I guess the only thing to remember when ordering is that delivery lead times can be quite long. But the end product is certainly worth waiting for.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Village Green Signs, Ken. We are glad you found the quality of the sign excellent! We always strive to keep our customers informed of the progress of their orders, so we're glad you appreciated that. You're right, the delivery lead times may be a bit long, but we believe the end product is worth the wait. It's always great when customers have such a positive experience. Thank you again for your review and rating! Kind Regards VGS

Posted 1 year ago

“Lovely sign, looks great and exactly what ordered”

Helpful Report

Posted 1 year ago

Thank you so much, Lisa! We're so glad that you're pleased with the sign that you ordered from Village Green Signs—it's just what you wanted! We really appreciate your 5-star review. Thank You! Kind Regards VGS

Posted 1 year ago

“We wanted something different from standard ones and this has ticked all the right boxes”

Helpful Report

Posted 1 year ago

Thank you so much for giving Village Green Signs a 5-star rating, Margaret! We're so glad that we could provide you with something different than the standard signs! We're so pleased that the products were able to meet your expectations. Thank you again for taking the time to Leave your review! Kind Regards VGS

Posted 1 year ago

Village Green Signs is rated 4.6 based on 1,973 reviews