Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.64

3.6 Rating 377 Reviews

17 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.6

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On your website they say that they can beat any national quote but when I told them British Gas was offering me a boiler service for £90 all-inclusive they told me the lowest they could go was £80 plus VAT which is £96. Very disappointed .they need to remove the claim on their website which says they can read any national quote.”

Helpful Report

Posted 6 years ago

“Untrustworthy & dishonest. Village Heating claims that it guarantees the work and says so on the invoice it sends. An engineer came around to check the underfloor heating and certified that it was fully functioning on 28 September. I called today because having turned the heating on for a few days and it has not been working, I thought it needs checking again and asked them to come out on their guarantee. They said there is an artificial cut off of a month for the guarantee when the engineer told me it is for a year. Even if it is only a month, I had only missed it for a couple of days and only because it is only just now cold enough to turn the heating on.”

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Posted 6 years ago

“Bullshit service”

Helpful Report

Posted 6 years ago

“I had a 10am appointment booked which failed to show. Village Heating even sent e a calendar appointment for 10am. I was then called a liar by the call taker at Village Heating when I called to ask where the engineer was. I had taken the morning off work to wait for the engineer, and Village were no help and just said they could rebook, which would have meant more time off work and more money lost. They also never called me to say my engineer was not coming as promised, and I had to contact them. Really bad customer service.”

Helpful Report

Posted 6 years ago

“Very happy with the service, Matthew arrived on time and was very friendly and professional. Have used VHL every year since installing our boiler.”

Helpful Report

Posted 6 years ago

“Poor service & misleading. I asked for a quote & plumbers to come over, for a quote regarding installing 2x designer radiators. The job was not straight forward. I did explain this. They quoted me £200 & said it will be done in the 2hours. Once the plumber finally arrived which was 830am, he called another plumber he arrived by 930am, then they went missing for 1hr30mins, then another trip. Claiming to pick up parts. The job was as simple as putting up a tv, except they had to fit 2x straight forward pipes. By the time it was complete for that job it was 230pm. Due to their poor service, I instructed only that radiator will do. The bill came opto £600, this is due to an additional plumber, 1 did nothing!! the 2hrs they went missing, claiming to pick up materials!! I compelled them to rethink their bill, as they did only half a job, the final bill came to £450. THEY ARE UTTERLY DISHONEST!! THEY MISLEAD!!”

Helpful Report

Posted 6 years ago

“I gave five stars as a tenant of a housing association I was without gas for over two weeks due to parts having to be ordered,but from sue the lovely lady in customer service to the guys who came out to do the job it was a big job which took most of the day but sue God bless her knew my husband had been taking into hospital the day before the work was to be done she asked for it to be done as quick as possible and it was but it was very efficient I would recommend village heating to anyone if they can do the job it's done,a big thank you to the guys Kieran Dan and Steve they were so nice I'm sure it was Steve that all day was just singing away which I enjoyed listening to and Kieran well he's a very nice young man really decent listened to everything I said even when I was talking about my husband,they done a great job and believe me it was a big job,I cannot say enough good things about both village heating and the guys true professionals they all are thanks sue and to the guys a massive thank you”

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Posted 6 years ago

“Very prompt service. Would definitely recommend”

Helpful Report

Posted 6 years ago

“I would not recommend VHL at all, I have tried to log a complaint about the incorrect diagnosis of our heating problem with VHL since 3/5/18 & I have had no reply to my email, via Facebook or via the contact form on your website. Very poor.”

Helpful Report

Posted 6 years ago

“Stay away from this company, They will charge you in advance and do absolutely nothing in their first visit. They will give you a huge second invoice for a second visit and do a very poor job. If you claim any money back, they will go nasty on you. Be safe, go somewhere else.”

Helpful Report

Posted 6 years ago

“They stole £108 from me on 25th January 2018 when I cancelled because they kept changing the times they were due and I had to go to work. I used another company. To this day and despite many calls and complaining to my bank with Visa dispute, I have not received a refund. Don't use them. They take your money without attending.”

Helpful Report

Posted 6 years ago

“Used the on line chat, very prompt service , job estimate was very reasonable , engineer tracking was very useful as I knew when to expect him, Nathan was very friendly and efficient unlike a Lot of con artists in the business.”

Helpful Report

Posted 6 years ago

“Very prompt service from Nathen Piran, fixed the issue and explained what had happened clearly.”

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Posted 6 years ago

“Cant do jobs properly and rude staff!! Rudest worst company ive came across”

Helpful Report

Posted 6 years ago

“They made my problem worse, took £1K off me, and refused to come back and fix the problem. Don't trust them – they don't care, they are in the business of ripping off, not plumbing.”

Helpful Report

Posted 6 years ago

“Siberian weather 1st March.Heating not working.Phoned VHL 9.30am in panic.Engineer William arrived 1.00pm.Cause condenser frozen outside.I am female senior citizen and would have been unable to cope with rectifing the problem.Office staff and William,most helpful and polite. Patricia North Harrow.”

Helpful Report

Posted 6 years ago

“wATCHOUT. Biggest bunch of crooks. Asked for a simple certificate then got told that work needed to be done. Got it done then they said that hot water wasnot working. Before they tuched the unit absolutely no issues. Tried to sell me a new boiler even though mine is 6 yrs old & never any issues. Paid for hotwater unit even though it wasn't required. Still no hot water, then they said i had to drain my system After threating legal action guy came and fixed the unit in 1 min. They don't communicate except for taking money DO NOT USE THIS COMPANY EVER.......”

Helpful Report

Posted 6 years ago

“Fraud company. I called them for the boiler service and engineer came in and suggested that need new boiler so he is not able to do boiler serviced. Just for that suggestion, this company charge me £108. Multiple emails to Shyam Karia (Customer Service team) but no response. I called and explain all situation but not willing to refund money. I talk with Shyam and he said if you buy a new boiler and fitting with us we will deduct that charge from the quotation, which is a way too expensive.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Wish I had read the reviews before employing Village heating to fit my boiler.I have waited 6 weeks for gas safety certificate and boiler guarantee. Poor aftercare and poor customer services. There were also other issues with engineer promising to turn up but didn’t arrive as well as having to leave on the day of fitting due to prior commitments so why send that engineer? I was desperate for a new boiler 2 weeks before Christmas and had village heating recommended, bad choice by me. I emailed the director got no response about the issues I had, just a response from the office by someone who was a temp and was giving me wrong information all the time. At the time of the quote I was told going for a Worcester boiler( most expensive) this would give me a 10 year guarantee by after receiving the certificate of registration find out it is only 7 years. Trying to get help from village heating is a complete waste of time. NO ONE has a clue about anything. I am so pleased I dint take there other advice to pay for extras that were probably unessersary .They said that they could do my annual service I DONT think so. Please read reviews and get proper information and plans of actions before asking this company to fit your boiler or do any other work.”

Helpful Report

Posted 6 years ago

Village Heating Limited is rated 3.6 based on 377 reviews