Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.65

3.7 Rating 380 Reviews

18 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Village Heating engineer who serviced our boiler was very efficient and courteous. His work seemed to be more thorough than previous services carried out by other companies. After completion of the boiler service, I received a two detailed written reports regarding my boiler - something no other company has provided. Overall, I was very satisfied with Village Heating.”

Helpful Report

Posted 5 years ago

“What ever you do, DO NOT USE VILLAGE HEATING. I had the worst experience fixing my leaking tap with Village Heating. Two days after the plumber "fixed" my tap it broke again. This time it was even in worse condition than before - the leak was twice as heavy and the tap couldn't be used anymore. I tried to arrange a new viewing which they initially agreed to, but when the time came (I took a day off work for this), they told me there was no appointment marked in their calendar. And what's worse, they now said it would cost £320 just for someone to come look at my leaking tap! Needless to say, they never returned the original amount that I paid for the job (£110). If I could give this company zero out of ten, I would. AVOID LIKE THE PLAGUE.”

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Posted 5 years ago

“Received a very good service on a comlex job replacing a pump and pressured watertank which was treated quickly, professionally and the quality of workmanship was excellent - thanks to captain Kirk”

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Posted 5 years ago

“I had a fantastic heating engineer arrive today, to replace a major part in my Worcester Bosch boiler. He did the job extremely well & even refused a coffee. He was very friendly & just got on with the job. Another young man came along at the latter stages & fit some brackets around the flu vent of the boiler in the loft. They both did a tremendous job & I will be remaining a loyal customer to you. The lady on the phone in customer service was fabulous too. 5 Star rating!”

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Posted 5 years ago

“Kirk came today to fix my boiler and I must admit the whole experience was very pleasant. He was polite, competent and knowledgeable. I would recommend VHL to anybody who asked... Thank you...”

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Posted 5 years ago

“Happy to report some fantastic and friendly service for a repair and service on my boiler this week. The team booked me in efficiently, the engineer arrived on time and with a smile, and the work was done quickly and effectively without any mess. The engineer also explained what he was doing which helped me understand better for the future. Highly recommended based on this great experience. Tom. NW6”

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Posted 5 years ago

“Friendly and professional service from engineer Kirk. Highly recommend using Village Heating Limited.”

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Posted 5 years ago

“Polite and friendly staff gave very good advice and will use again”

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Posted 6 years ago

“My boiler stopped working and called Village Heating. An engineer came on the same day. Although the actual work was very simple (topping up the pressure) and was done within minutes, the engineer stayed for another half an hour showing me how I can better use all the functions on my boiler, which I thought went beyond the service. Pleasant and reliable service received, will use again!”

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Posted 6 years ago

“Village Heating ripped me off of £100.00 this morning. It was a bitter experience when I called them yesterday I was not told that for an engineer to come out was £100.00. I was told that they do not charge for call out but upfront payment. Today the engineer visited and send a quote Which was confirmed by a female staff in the office that it £364.00 including VAT. I find their action deceitful, cheaters, thieves and not worthy to practice. God k now knows how many people have been ripped off in this manner.”

Helpful Report

Posted 6 years ago

“Company reps never contacted me once they reviewed the works to be carried out. Obviously wasn’t making them enough money. Shocking behaviour, Potential customer stay away unless you want to pay out lots of money.”

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Posted 6 years ago

“Excellent service and value for money. No complaints”

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Posted 6 years ago

“My central heating broke down at the weekend. I have a one year old, so getting it up and running quickly was very important. Village heating sent someone round in just one hour. The engineer was extremely personable and took the time to explain clearly what the issue was. Although a part was broken, he was able to temporarily fix the heating and provide a clear recommendation on how to proceed.”

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Posted 6 years ago

“I rhought the service overall was excellent. The lady who answered the phone was efficient and very helpful. I liked the fact that I was updated about proposed visits. The heating engineer Daniel Coventry who replaced the boiler was very efficient, professional and helpful.”

Helpful Report

Posted 6 years ago

“Company left me with a faulty part which was fitted in July 2018. I paid over £200 for a visit, including valve itself. Leak outside of the house re-appeared after few months. Issue was reported. Engineer came in and confirmed it was a problem on their part (but said someone else was to come in and fix it). Yet, I had to pay additional £90 'deposit' for his visit, luckily received £90 refund. As a follow up, I was said that 'part was ordered in and someone is to come to fix it' in Dec 2018, which never took place. Every time I phone in since then to follow up - no-one is ever able to assist. All that happens every time: I am promised a call back, and no-one ever does. I now reported this matter to CIPHE. I now am facing Health and Safety issues due to having a leak outside as a result of their lack of care (with -temperatures and it turning into ice). I paid £200 for services which were of unacceptable quality. Company offers a year guarantee on services/ parts - this is why I did not mind paying higher prices, but do not believe it, it is just another empty promise. I do not recommend the company, and I regret not reading some reviews on their website before ordering them.”

Helpful Report

Posted 6 years ago

“Left my 60+ year old parents and extra 9 days without heating over Christmas due to incompetent staff for an issue that was fixed in 2 minutes when someone with a little bit more competence came 9 days later! Complained on 31/12 and still no response. Terrible humans let alone company. Do not use. Avoid.”

Helpful Report

Posted 6 years ago

“Very poor customer service Still trying to sort out with them the aftermath of an inexperienced plumber visit back in November! No return phone calls or replies to e mails and even though asked to speak to the boss and make formal complaint - still nothing (and we have spent over £1000 with this company)”

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Posted 6 years ago

“Very helpful and pleasant sorting out an appointment for the same day. Payment in advance is not ideal but the engineer was on time and fixed the issue within the hour. Also helped with a couple of other questions / issues that were not on the original request.”

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Posted 6 years ago

“They charged a lot of money to come in and fix a sink that had fallen through the granite. They were supposed to replace pipes, but I now discover that the pipes were not replaced and were not even fixed properly. However, they now tell me that under 4 weeks later they will not offer a warranty on the work unless I notice it within 7 days (ridiculous as it's a slow leak due to the fact they forgot to put a gasket in which i found at the back of the cupboard!) so their 12 month warranty statement on parts and labour is total rubbish. They have simply said no. No discussion. Please stay away. They are very nice when trying to get your business but are terrible if there is a problem (caused by their very shoddy work!) and to top it off, you can never speak to a manager as they are always in a meeting. NEVER AGAIN! You're better off going to PIMLICO PLUMBERS as they have BETTER customer service not to mention BETTER PLUMBERS!”

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Posted 6 years ago

“Do not use this company. They took our money in advance,did not turn up when promised, and then after we cancelled the job, pretended to return the money. They still owe us £120 for doing NOTHING!!”

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Posted 6 years ago

Village Heating Limited is rated 3.7 based on 380 reviews