Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.65

3.7 Rating 380 Reviews

18 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An engineer turned up unannounced without an appointment wanting to check our gas! Very odd.”

Helpful Report

Posted 1 year ago

“AVOID. Organised Village Heating to conduct an annual boiler review for £120 (inc VAT). Since being in the property (2 years), we've not had any issues with our boiler. A friendly boiler engineer arrived and conducted the review. He informed me that, although the boiler was old, there was nothing wrong with it. The following events unfolded after he left: - Village Heating emailed me with a quite for nearly £900 worth of repairs (not mentioned at all during the visit) - We woke up in the middle of the night to the boiler flashing F/1 and not working (we have a 6 week old child) - I reset the boiler but it continued to conk out and flash F/1 - Called Village Heating to explain the situation. Rather than addressing the issue, they asked me if I'd considered the quote of nearly £900 for repairs. - I restated the issue and was told I needed to speak to Customer Support. They put me through to a voicemail. - I called back and asked why they'd put me through to a voicemail. I was told that Customer Support was busy and that they'd call me back. - Still waiting for that call nearly 24hrs later... Do yourself a favour and avoid this company that is clearly taking advantage of vulnerable people.”

Helpful Report

Posted 2 years ago

“APPALING. The costumer service is horrible. I was in shock with what i experienced the two times I phoned them. They mock about my accent the first time, the second time they literally hang up. It's unacceptable this behavior. You should be respectful with people no matter where they come from, we are your clients.”

Helpful Report

Posted 2 years ago

“Really disappointed. We had no heating, all that was required was a simple pump change - which we had to find another plumber to do because no matter how many times I called, VH never gave me a final quote. Instead, after the initial engineer came out, they told me repeatedly that ‘we’ll get a quote out to you within the hour’ - for 3 days, until they stopped responding. Will never recommend VH and will never be going to them ever again.”

Helpful Report

Posted 2 years ago

“I had a good experience until the past month when it has proven impossible to book the paid (platinum plan monthly payments) annual gas boiler maintenance. My calls are directed repeatedly to a voice message recorder OR calls simply do not go through . Emails are ignored or past contacts seem to have left. Online messages on the website also ignored. Very poor customer service Still waitinf”

Helpful Report

Posted 2 years ago

“Please stay away from this company. Spent close to £1000.00 for a central heating issue (which was actually an issue with zone valve, originally suspected based on the google research and proven by another company). I suspected the issue with zone value (hot water works but heating is not) and mentioned this to the engineer from VHL, however he said issue is with bolier pump and there could be block in radiator and recommended to go for boiler pump replacement and power flush. So the first visit no fix was made and charged me £120 + VAT. Then second visit is to replace the pump and power flush, charged separately, all together reached close to £1000.00. When I noticed the heating is still not working, seems like intermittent, the VHL enginner said wait for a day to get the system back to normal. In two days I reported VHL that issue persists. I was told an enginner will come in two days but on the day I got a call and told enginner is sick. Another reason to stay away from this company is that they take advance payment in full. I soon realised I was ripped off and not going to get the heating issue fixed by them nor going to get any refund. I had to call another company, they changed the zone value in 20 mins, heating working as normal.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! All the other reviews were right and I wish that I had read them before wasting hundreds of pounds. They came to fix a problem with my undefloor heating. On the first visit they identified a problem and said I needed a new part. But on the second visit, to install that part, they suddenly identified another problem that would require another new part and another visit. They - who have a trade discount - then quoted me a price for the part which was 50% more than what I was able to find it for online. I refused to be scammed and went with another firm who were able to fix the problem for far less”

Helpful Report

Posted 2 years ago

“I had a new toilet fitted 2 weeks ago with this company. Since then the seat and lid have been coming off. I called to ask someone to come and fix it, as it was not fitted correctly and they want to charge me £75 + VAT for them to repair a job that they hadn't done correctly in the first place. Such a cheek to pay for something that they did wrong!!!!”

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Posted 2 years ago

“I wrote the review below. I retract it. The company sent the engineer back who repaired the stairs. They came through in the end. I will use them again.”

Helpful Report

Posted 2 years ago

“I had a few tasks for this company. They sent an engineer who completed a couple of the easier ones. He failed to fix one of our biggest issues which was to do with radiators. Also, in the course of changing a light fitting he carelessly stood on our bannister, broke it and said he’d come back to fix it. A week later he and others at the company tried to charge me £420 to do that. When challenged they claimed it wasn’t their fault and was an unavoidable accident. They are not to be be trusted. Other reviews here seem to also be negative about their service.”

Helpful Report

Posted 2 years ago

“Poor customer service, horrible phone manor, spent £800 on a boiler repair and the its still the same. Please stay away from this company as they can't seam fix a boiler.”

Helpful Report

Posted 3 years ago

“I've just used Village Heating for a gas boiler maintenance job in Wembley. They were quick and responsive. The booking times were fast and the work has been good. It's the second time I've used them and I'd do so again.”

Helpful Report

Posted 3 years ago

“My new tenant did not know how to turn the heating on and as I live abroad I asked VHL to send someone to turn it on and checkout a possible leak on the radiator as well. I was asked to pay £120 upfront which would cover an hours work as well. The enginerr arrived 45 min late, spent barely 30 minutes in the flat, said he could not turn the heating on without pretty much replacing the whole system for £2580! So in effect they took £120 just as a call out charge. I called to complain and Chad promised to escalate the matter to management. Few days later all I get is the official quote for the work which was £2580! I fosmt feel comfortable with this so I asked another engineer to visit and quote me for the work. He not only got the heating on just by turning a key on the radiator but also said no other wirk was needed at all. So I will say, run a mile away from VHL they are going to rip you off and are too big to care about even responding to a complaint!!! I am attaching their quote and my tenants comments after the second engineers visit so you csn see for yourself how bad this company is.”

Helpful Report

Posted 3 years ago

“Great service. Darren went the extra mile. Mich appreciated”

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Posted 3 years ago

“I got my boiler installed in March 2021 from village heating, prior to installation, clearly because they were going to get a substantial amount of money, they were prompt but since the boiler has been installed I’ve had to call them 3 times and their service has been appalling. I sent emails after emails requesting for my warranty pack for the boiler which still hasn’t been sent to me. Just 2 days ago I called them as my boiler was making a shuddering noise, an engineer came who was extremely unprofessional and couldn’t wait to leave after 5 minutes of being there. He lied in his report that he fixed the boiler and when I sent email and video proof to the operational director telling him about the really bad service I had received and that the boiler was still make a shuddering noise, I received no response at all. Disgusted by their customer service. I paid £90 for absolutely nothing and they aren’t even refunding my money. Totally unreliable!!!!”

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Posted 3 years ago

“I would like to say a big thank you to Jas and Chris from VHL. I contacted the company to fix my broken taps (in the kitchen and bathroom) and Jas, from the VHL Team, booked a lovely engineer for me. Jas was very helpful, professional and efficient, very committed to finding me an engineer to come fix them, he has amazing communication skills. The engineer, Chris M, came and did a great job, he was very experienced, polite and friendly. He replaced my taps for new beautiful taps. I highly recommend them!”

Helpful Report

Posted 3 years ago

“Shameful company. Taking advantage of emergency call-outs. I explained my issue to the person on the phone. Called back to make sure they carry basic materials to fix common toilet issues. They require payment upfront. The plumber shows up without inlet valve, which is a basic material. Then they wanted to come back the next day and charge £200 to fix it, in addition to the £160 already charged, claiming it takes 3 hours to replace an inlet valve. So now I have been charged and my issue is not permanently fixed. Very unprofessional to show up without required materials. Plumber could have picked up parts at the shop, but didn't want to do that, it was only 5 minutes away.”

Helpful Report

Posted 3 years ago

“I got a call from someone at the time the engineer was supposed to arrive to say that she was sick and couldn't come. I told the person on the phone to please not send her again when the appointment was rescheduled as I couldn't believe I was told this when I was expecting the engineer; why wasn't I informed in advance? Despite the person I spoke to telling me he wouldn't send her for the rescheduled appointment I received an email informing me that the same person would be coming. This is an unreliable company that doesn't listen. In the end I cancelled the appointment and booked a self-employed engineer who came on the same day. I won't use this company again. Also, they have taken payment and I bet I'll have to keep chasing them for my money back. Terrible company.”

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Posted 3 years ago

“Engineer was very good and helpful.”

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Posted 3 years ago

“Have been using this company since many years. Lovely customer service and efficient engineers.”

Helpful Report

Posted 3 years ago

Village Heating Limited is rated 3.7 based on 380 reviews