Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab boiler heats our house up so quickly. Thoroughly recommended”

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“Recommended.”

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“Fantastic boiler, and good warranty. Would recommend.”

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“Happy with the service and equipment”

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“Very efficient boiler really pumps out the heat.”

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“Excellent service and product works well”

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“Outstanding Product”

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“Very good boiler so far has been reliable and economical.”

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“Had a Viessmann Vitodens 100W installed earlier this year to replace one which couldn't heat up radiators that well, it also took forever providing hot water. We now have radiators that heat up very quickly, hot water that comes out hot. It's a lot more efficient that the boiler it replaced and our gas bills have reduced a little. The boiler is quiet in operation. It's operated with a Nest thermostat and I've yet to use the touchscreen on the boiler itself. The cost was very reasonable too.”

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“Quite happy with the product. Had some problems with installation and plumber.”

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“Good service and within timescales. I just wish I'd have known that all the pipes would be hanging out of the bottom of the casing - not the fitters fault .”

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“So far no problems very satisfied”

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“this is the first time we have had a Viessmann boiler and up to now is proving efficient and economical. It was recommended by our heating engineer and we went with his advice.”

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“I’ve found the boiler very efficient no problems at all.”

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“quality efficiency .. you get what you pay for”

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“Our boiler needed attention before the warranty was up. Now it has broken down "over heating" = no hot water and no central heating ......... with an invalid husband. I have been bitterly disappointed.”

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Hi Eleanor, We are sorry to hear about the troubles you have been having with your boiler. Someone from our customer services team will soon try and contact you to ensure we understand what the issue is and whether we can provide support with an alternative installer if the product is outside its' warranty, or our own service engineer if it's under warranty. Thank you for your patience and understanding.

“Replaced existing, broken boiler with a Veissmann Vitodens 100w. Great boiler! Super quiet and super efficient. We are so pleased to have chosen this boiler, and our heating engineer was mightily impressed with both the quality and the ease with which it could be installed! A win-win situation for everyone. Well done Veissmann!”

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“Problem with fault code error FF. Reset and again code error FF. When i put the two switch in zero position appear serv in lcd and new code error 87 Vitodens 100w type WB1B bad product need help with 5 Years and a few useless...”

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“Eight years ago, I bought the Vitodens 200W. Until now-with annual servicing by the installer all seemed to be going well. The last two summers I could turn the boiler off and depend on the Photovoltaic and solar panels on the roof for water and electricity. Wonderful. 4 weeks ago, there was a leak from the water tank-which was fixed. The boiler has not been able to start since then. 2 electrodes (I had to find them myself with difficulty_75 pounds I think- were replaced.) Now the motherboard-which will cost 700 pounds plus another 200at least to install. The boiler after 8 years is out of warranty. But what next? Can I trust it again? I am 78 and in a cold house for a month at the start of winter. I have lost trust in the boiler. What if something else goes wrong for more money? (This American notepad wont allow me to put pound signs.)”

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“Bad selection of retailers. Hopeless customer service even still being under guaranty. No support nor answer from the company. Very disappointing!”

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We would like to discuss this with you directly to ensure that it is Viessmann who has let you down, as we do not work with any retailers, we are a trade-only brand. We will email you to request your telephone number for a direct discussion. If Viessmann has let you down in any way please accept our apologies in advance. We will endeavour to resolve any issues you may have. Warm regards, Viessmann

Viessmann Limited is rated 4.3 based on 1,047 reviews