Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, cannot say more. Thank U””

Helpful Report

Good to hear all is well Alan, thank you for your review. Really appreciated.

“Seems to be working well I need to understand how to adjust for time & temperature .”

Helpful Report

Hi Alfred If you need any advice to help you understand the settings please contact Viessmann's Technical department: 01952 675070 technical-uk@viessmann.com Kind regards Viessmann

“quiet and efficient”

Helpful Report

Alan, what we expect from a Viessmann boiler, thank you for the feedback.

“The new update in the summer wasn't understood by viessmann engineers. It took months for the Eco mode to be introduced. Before that it was impossible to have water heating on anything but constant, which was extremely expensive. Now I use the Eco mode I have better control of costs. Viessmann sent an engineer who had no clue how to work the new software. 4 months later, the Eco mode appears on the app and problem solved. If not for the permanent 'on' issue, this boiler is simply outstanding.”

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“Had no problem so far apart from the mobile thermastat”

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Thank you for the feedback, you can always call our Technical Team on 01952 675070 to discuss any issues you may have.

“Excellent heat output. Easy to use controls. House is warmer than ever. 35kw great size for 3 stoery house.”

Helpful Report

Thank you Mrs Lesley, we do appreciate your feedback and rating, glad you are happy with the Viessmann boiler.

“Great boiler, but the instructions for use are really poor. Really difficult to just set the heating to come on quickly. It is not intuitive. Badly designed by someone who thinks everybody understands. Try and make it simpler please!!!!!!”

Helpful Report

Hi Andrea Sorry to hear you are struggling with the settings on your boiler. Please contact the Technical department who can talk you through what you need to do: 01952 675070 technical-uk@viessmann.com Kind regards Viessmann

“Boiler installed by Chris Sullivan works without problems… looking forward to seeing efficiencies of having a new boiler translate into reduced gas usage..”

Helpful Report

Thank you for the review Chris, hopefully all is well and you are getting you energy savings from your Viessmann boiler.

“We are delighted with our new Viessman boiler. It is very quiet, reliable and cost-effective. The service from the installation company was excellent. We are so pleased we changed our old boiler for a Viessman. Our app is operated through the installation company so any queries have been directed there.”

Helpful Report

Always good to hear our customers are using the boiler and app's to their best advantage Alexandra. Thank you for your review and rating.

“No problems so far”

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Good to hear Alan, thank you for the feedback.

“after almost a week of Vi Care failure, Viessmann sent a message without anytime commitment about fixing the issue- This is not a customer service at all. Shame on you Viessmann !”

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“Very poor technical support - tried to blame everyone except themselves. Rude and argumentative on the phone- would not recommend”

Helpful Report

Dear Alistair Please send any feedback you have regarding your experience with the Technical team to enquiries-uk@viessmann.com so we can investigate. Many thanks Viessmann

“It’s been disappointing. Have only a one bed flat but the water in the kitchen isn’t always hot and neither is it in the shower or hand basin in the bathroom. In addition, a pipe beneath the boiler has continued to leak ever since installation.”

Helpful Report

Hi Kim As Viessmann do not carry out the installations we would advise contacting your original installer to rectify any issues you are experiencing. Kind regards Viessmann

“We were extremely pleased with the work, and the way the work was carried out, by Rhydian James. The boiler is now about ten months old and all is well. A ten year guarantee is a comfort. Thank you.”

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Thank you for your feedback.

“great boiler i did a full conversion to a combi big job but love it very quite”

Helpful Report

Thank you for your feedback and good to hear all is well.

“This company is a joke. All I want is a service, already booked in but cancelled as the engineer couldn't make it, no problem I thought. But its a serious problem. They ignore emails, promise to ring you back but don't bother, leave you on hold promising to be back, time after time, but you have to hang up after 15 minutes. Never ever again. I'll find someone who can offer a better service”

Helpful Report

Hi Wyn Please can you email the details of the issues you encountered when booking your service to: enquiries-uk@viessmann.com so we can look into this please. Kind regards Viessmann

“Top quality boiler at an affordable price. Highly recommended”

Helpful Report

Thanks Mark, we do appreciate the feedback and your rating.

“The boiler installation went very smoothly. For the first few weeks of operation, the hot water supply was a little erratic, but is now very reliable. The heating has always worked very well. It is too early to say if gas bills have been significantly reduced, but they should be as this is a far more fuel efficient boiler than the one it replaced.”

Helpful Report

Thank you Paul, glad all went well with the installation, you would have noticed the efficiency and see the savings. Positive review and rating. Thanks again.

“The boiler works reliably but I have not yet worked out if it is more efficient than my previous boiler - and that will be hard to get a true comparison. The team that fitted it did a good job and having an agreed price before ordering was a real plus point.”

Helpful Report

Great to hear all went well with the installation Rod, hopefully you have noticed the savings, thank you for your review.

“Our new boiler was fitted and running without any fuss or problems. It has functioned well since it was installed last autumn.”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,047 reviews