Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,049 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

Write Your review

Tell us how Viessmann Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely efficient boiler”

Helpful Report

Thank you for the feedback Sorin, good to hear you are saving money with the efficiency of the new Viessmann boiler.

“I did a lot of research into new gas boiler options and installed a Veissmann 25kW boiler with weather compensation. I think the product is superb and am very pleased with the way it modulates my CH temperatures. However, I feel the marketing of the product is abysmal; although probably typical of the industry. It is very hard to understand what is being offered. How to distinguish between proprietary and open standards (opentherm) and how to design the best system. Even to compare the two ranges (200 and 100) is difficult. The manuals are overcomplicated as they assume significant knowledge of the system functionality; there is no design guide aimed at the informed client to help explain the options that can be considered if a system boiler has multiple zones. I have selected HeatMiser controls as Veissmann did not seem to offer multi zone modulating solutions unless one installed Divicon which is hugely expensive. I never installed the WiFi interface as I could not work out how to get it working (and your installer suggested it was not worth having anyway). So I give you 5 stars for the product and what it can do but one star for the way you market the product - I am sure you should become the market leader if you could explain how your systems worked and why they differentiate against Greenstar and Vaillant. Also there is nothing for a migration path to your heatpump systems nor any guidance on how these might be integrated in the future. Your website is very difficult to use without prior knowledge of the product range. It could be hugely improved. I am not sure how to answer the questions below as my installer (who is excellent but still learning the Veissmann systems) supplied the unit and installed it for me. The installation started in June (the boiler installation took one week) and I am still waiting for the final controls to be installed; however this is not a problem for me as I am keen to get the details right.”

Helpful Report

“Brilliant service, best boiler I've had very easy to use,very efficient, absolutely magic”

Helpful Report

“excellent performance.”

Helpful Report

Thank you for your review Garner, glad you are happy with the performance of the Viessmann boiler.

“Nice and quiet boiler, easy controle system economical with condensing operation. Very good installation. Just a pity gas is so expensive at the moment. But relieved I changed for my previous 40 year old boiler in summer.”

Helpful Report

We could not ask for more James, 5* is the best and we do appreciate the review.

“Boiler installed by Konak. Working well but waiting for gas bill!!”

Helpful Report

Thanks Tom, we do appreciate your review and wish you well with your Viessmann boiler.

“The boiler works well and is very quiet. The only slight issue was getting the guarantee extension organised; that took several emails to get actioned. The installer is known to us from way back, and has made several enquiries in the few months since the installation as to how it's all working - excellent customer service.”

Helpful Report

Thank you for the review Geoffrey, apologies for the delay in the extended warranty but see you have it all in place now. Customer Service will be glad about your feedback on there department as well.

“I cannot get through on the phone or by email boiler less than 2 years old was shocked as not working when installed less than two years”

Helpful Report

“Unfortunately after just a few months my new Viessmann combi boiler lost hot water, with the usual trepidation when phoning a company I was shocked when answered immediately by a super helpful person who booked an engineer who appeared as promised. Was given a time slot 3 days after reporting fault, in these dark customer service times it was a joy. Hats off to them.”

Helpful Report

Thank you David our Customer Service team will be grateful for your positive review on the service. Glad to hear it was all sorted with a reasonable time.

“Lives up to it's reputation as the best boiler!”

Helpful Report

Thanks Brian, we do appreciate the feedback and glad you are happy with the Viessmann boiler.

“Good heat output”

Helpful Report

Thank you for the review Angela, always good to hear customers are happy with the Viessmann boiler.

“Boiler works fine so far, would like a definite on/off switch on controller.”

Helpful Report

Glad all is working well. Your are welcome to call our Technical team on 01952 675070 to discuss the on/off situation.

“Initial customer experience was abysmal, I had to hound the installer to contact the viesmann rep in order to get the boiler registered in the 30 day period to qualify for the 12 year guarantee”

Helpful Report

“Currently I am very happy with the boiler, it's working fine and very quite. However it very short span survey only 6 months of installation of my boiler, I give you 5 star.”

Helpful Report

Thank you Shiv for the 5* review. We do appreciate the feedback.

“It seems to work ok,”

Helpful Report

Thank you for the feedback and hope you are enjoying your Viessmann boiler.

“Very happy with the heating system fitted. Apart from the water being slightly too hot, I have no complaints. Good to be warm in this freezing weather!”

Helpful Report

Thank you for the review Pamela, regarding the hot water, you are able to reduce the temperature. Please feel free to contact our Technical Team on 0192 675070 and they will advise how you can achieve this.

“Viessmann were recommended to me, which is a good start, but since installation completion in June 2022 we have experienced 3 issues with the boiler, installed in a letted residence, 2 of which have required an engineer to attend. It's only 6 months down the line, so it's a good job the warranty is for 10 years I guess.”

Helpful Report

“Very pathetic customer service. Half the radiators in my house do not work since the upgrade. The installation company continues to avoid fixing the problem. I would definitely advise going for another brand to avoid the hassle.”

Helpful Report

“Great boiler, super quiet with a nice app to control the setting and see the usage, I will definitely recommend it.”

Helpful Report

We could not ask foe a better review Apraku, thank you from Viessmann.

“Unable to talk to customer service . Terrible”

Helpful Report

Dear Russ The Aftersales team can be contacted via: Telephone - 01952 675060 Email - aftersales-uk@viessmann.com Kind regards Viessmann

Viessmann Limited is rated 4.3 based on 1,049 reviews