Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,053 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial pre installation survey was extremely helpful and informative. Unfortunately the boiler fitter was distracted by personal problems which meant I had call in another of your heating engineer the next day to fit the circulation pump the correct way round. For the past 5 months the boiler has run efficiently @ 60 degrees Centigrade saving me money from the the recent hike in gas price. Thank you.”

Helpful Report

“I have neither hot water nor heating this morning, with temperature barely above freezing. The controller is indicating that the boiler is on but nothing is happening. I have tried to contact the installer on four different numbers with no success. What should I do? Apart from having a different installer put in a different boiler? I am eighty three years old and am feeling very cold.”

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“Good quality”

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“I like their product as works well. However their literature is unclear and even the independent Viessmann-accredited boiler company missold me. I was expecting OpenTherm and WiFi connectivity as sold. The OpenTherm would make my boiler more efficient so I am out of pocket compared to what I thought. However the boiler is compact and quiet. I think will give many years of service and saves around 20% vs my 25 year old non condensing Potterton it replaced. This is slightly less than my smart heating (Wiser) which was 1/5th of the cost.”

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“I initially made contact with Viessmann to establish which boiler would be best for my circumstances and received excellent guidance plus a referral to the local Viessmann installer. Following an on-site assessment, the new Viessmann Vitodens 100-W system boiler 32kW was recommended followed by a quote for boiler and installation costs - which were very competitive. An installation date was agreed and the local installer arrived on time, was very efficient and installed the new Viessmann Vitodens 100-W system boiler 32kW with a 10 year warranty. No problems at all and a very effective boiler for running quite a large central heating system. Much more efficient than my previous boiler which was about 22 years old!”

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“Great quality”

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“a good product, spoilt only by over-complicated instructions to set heating.”

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“A great boiler that works efficiently.”

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“The Viessmann replaced a Worcester boiler, it's at least 20% more efficient and so quite it's hard to tell when it's on Would I recommend a Viessmann boiler 100% yes”

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“efficient and faultless. Working perfectly.”

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“There was a leak in the factory fitted section of the boiler. My installer needed to turn the washer around to make it water-tight. So much for factory QC. Not a good start to my Viessmann experience.”

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“The boiler is noisy at times that is why the score is low but heats water and central heating well”

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“Our boiler is less than 3 years old and we have no hot water or heating. After 25 minutes I was told that we were a priority but we would get a text for an engineer to arrive in the next ‘few days’. My old Worcester broke after 14 years. I would never buy with this company again.”

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“Boiler recently fitted. All seems fine, much more efficient than previous model. Proof of pudding will be in reliability and longevity.”

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“Engineer so efficient - couldn't believe how quickly he found the fault & dealt with it. Really impressed - thank you!”

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“All working well on open therm control.would recommend.”

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“Appalling customer service! Impossible to get through to Veissmann UK customer services on the phone to book an engineer to attend, filled in the call back form on the company website, still waiting 2 months later. Emailed to ask why we have been forgotten about and got a reply basically saying we are too busy, you'll just have to wait. When we did manage to speak to someone last year (Jan 2022), stroppy agent refused to book a service call and told us they would call back in "a few months". They never did. DONT BUY UNLESS YOU WANT TO WAIT WEEKS TO GET AN ENGINEER TO VISIT!!!”

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“Very good boiler , very fuel efficient.”

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“I am 81 years old and could not get to grips with your thermostat And the company that fitted it was totally useless and I ended up with gas bills of £483”

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“I enquired about a new boiler one day, it was installed the next, then, nothing but problems. The hot water would get hot, then cooled to tepid. Not enough hot water to fill a bowl to do the washing up. A couple of visits from the company that installed it (Viessmann passed us to them to install it) left us with a boiler with no hot water at all. I spoke to Viessmann who booked one of their engineers to come out to fix the boiler, this took just over a week for the visit. How is it installed so quickly, but waiting over a week to get it fixed. The issue was a faulty pump and gauge, not good for a brand new boiler. Not good service from Viessmann”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,053 reviews