Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

Write Your review

Tell us how Viessmann Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a good product, spoilt only by over-complicated instructions to set heating.”

Helpful Report

“A great boiler that works efficiently.”

Helpful Report

“The Viessmann replaced a Worcester boiler, it's at least 20% more efficient and so quite it's hard to tell when it's on Would I recommend a Viessmann boiler 100% yes”

Helpful Report

“efficient and faultless. Working perfectly.”

Helpful Report

“There was a leak in the factory fitted section of the boiler. My installer needed to turn the washer around to make it water-tight. So much for factory QC. Not a good start to my Viessmann experience.”

Helpful Report

“The boiler is noisy at times that is why the score is low but heats water and central heating well”

Helpful Report

“Our boiler is less than 3 years old and we have no hot water or heating. After 25 minutes I was told that we were a priority but we would get a text for an engineer to arrive in the next ‘few days’. My old Worcester broke after 14 years. I would never buy with this company again.”

Helpful Report

“Boiler recently fitted. All seems fine, much more efficient than previous model. Proof of pudding will be in reliability and longevity.”

Helpful Report

“Engineer so efficient - couldn't believe how quickly he found the fault & dealt with it. Really impressed - thank you!”

Helpful Report

“All working well on open therm control.would recommend.”

Helpful Report

“Appalling customer service! Impossible to get through to Veissmann UK customer services on the phone to book an engineer to attend, filled in the call back form on the company website, still waiting 2 months later. Emailed to ask why we have been forgotten about and got a reply basically saying we are too busy, you'll just have to wait. When we did manage to speak to someone last year (Jan 2022), stroppy agent refused to book a service call and told us they would call back in "a few months". They never did. DONT BUY UNLESS YOU WANT TO WAIT WEEKS TO GET AN ENGINEER TO VISIT!!!”

Helpful Report

“Very good boiler , very fuel efficient.”

Helpful Report

“I am 81 years old and could not get to grips with your thermostat And the company that fitted it was totally useless and I ended up with gas bills of £483”

Helpful Report

“I enquired about a new boiler one day, it was installed the next, then, nothing but problems. The hot water would get hot, then cooled to tepid. Not enough hot water to fill a bowl to do the washing up. A couple of visits from the company that installed it (Viessmann passed us to them to install it) left us with a boiler with no hot water at all. I spoke to Viessmann who booked one of their engineers to come out to fix the boiler, this took just over a week for the visit. How is it installed so quickly, but waiting over a week to get it fixed. The issue was a faulty pump and gauge, not good for a brand new boiler. Not good service from Viessmann”

Helpful Report

“Hi I had a new boiler installed last year, after my plumber recommended viessmann. I would have liked to extend the warranty but I missed the 30 day deadline by one day and have tried to contact your customers services but had no reply I spoke to my plumber and he contracted the sales rep but still no contact I also filled in a form as the rep suggested and posted it but still no reply. I know it is my fault that I didn’t take out the warranty in the time allotted but surely one day shouldn’t make a difference if your company stands by the the quality and reliability of the products you sell. I would at least like a reply and explanation as to why an extended warranty cannot now be purchased. Regards Andrew Gray”

Helpful Report

Hi Andrew Please could you resend your email to registrations-uk@viessmann.com so that we can look into this for you. Kind regards Viessmann

“I am pleased with the boiler it is nice to see thing's clear and able to see the control's and understand what to set to keep the cost down ,”

Helpful Report

“Professional install with no hassles whatsoever”

Helpful Report

“Quite , compact , efficient”

Helpful Report

“Installed a new boiler in the house that I rent out, occupiers have had a good experience with their boiler. We also have a Viessmann in our main house, has been in for more than 3 years very impressed with ours. We chose a German boiler because we like German engineering”

Helpful Report

“Thanks to the new Viessmann boiler fitted in our home last summer the cost of heating our home has not increased as drastically as it could have done with our old boiler. We remain comfortably warm thank you Viessmann.”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,047 reviews