Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It Works that makes me happy!”

Helpful Report

“Boiler now five years old & running like the day it was fitted! Viessmann vitodens 100/26KW combi Impressive performance heats up all radiators in a three bedroom house in around five minutes! then drops down to a quiet Tickover hardly audible, Hot water performance & lower Gas consumption also excellent, no problems to date. A Good looking appliance too, But you need to buy the front lower panel/skirt panel which hides all the pipework As a separate item to make a neater installation, lost our 10 year extended warranty As were not aware it had to be taken out within 30 days of installation so be warned! That aside I would thoroughly recommend”

Helpful Report

“We had a Veissman boiler fitted 4/1/2 yrs ago and this winter because of the extremely low temperatures we have had a problem. I rang them up on Friday and spoke to a very helpful lady who took all my details and arranged for an engineer to visit us on Saturday. He arrived when he said he would and had the problem sorted within the hour. Superb service, would recommend them to everybody. Thank you for your fantastic service.”

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“Perfect boiler works brilliantly”

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“It is efficient. It is very flexible re setting heating times and temperature. It has been trouble free so far.”

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“Great boiler - german efficiency at its best!”

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“The engineer who attended was helpful and repaired my boiler. However, I've not been able to get to the bottom of the problem. There doesn't appear to be access to some sort of technical helpdesk who could offer an explanation. I was advised that your boiler wasn't faulty and that's as much as you could offer. I'm sure you can check the details in the fault notes”

Helpful Report

“Everything - APPALLING after sales service!!! Viessman have refused to honour the warranty for my 3 year old boiler and I have been without heating for 2 months - throughout December and January as they wrangle and avoid taking responsibility. Utterly disappointed with their shoddy, evasive approach.”

Helpful Report

Hi Rachel, Thank you for taking the time to leave a review. We are very sad to hear of the problems you have encountered and can understand your frustrations. Unfortunately, the issues lie with inherent problems with your heating system and installation, not the boiler itself. We pride ourselves on our customer service, arranging for several engineer visits, at no cost to yourself, even though the issues have not been caused by the Viessmann boiler; which is the reason this problem does not fall under the product warranty. I believe you are now in contact with our regional sales representative and hope your issues can be resolved soon. Best Regards, Viessmann Limited

“I was very impressed with the customer service side of things”

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“I bought a Vitoden Boiler well PLEASED With Performance Efficient and Quiet!”

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“It is much smaller than our old boiler which saves some space and it is a lot more efficient”

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“The new boiler is doing a great job- thank you.”

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“New boiler, works a treat, quiet and easy to set timers”

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“Brilliant Boiler, Easy install and quieter more efficient than my last one.”

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“So far the boiler has been reliable”

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“Excellent installer, explained everything fully & made a neat job of the installation”

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“Gas usage has tripled Not sure if temperatures are correct Can't get the fitter to come back and check it out.”