Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,052 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eight years ago, I bought the Vitodens 200W. Until now-with annual servicing by the installer all seemed to be going well. The last two summers I could turn the boiler off and depend on the Photovoltaic and solar panels on the roof for water and electricity. Wonderful. 4 weeks ago, there was a leak from the water tank-which was fixed. The boiler has not been able to start since then. 2 electrodes (I had to find them myself with difficulty_75 pounds I think- were replaced.) Now the motherboard-which will cost 700 pounds plus another 200at least to install. The boiler after 8 years is out of warranty. But what next? Can I trust it again? I am 78 and in a cold house for a month at the start of winter. I have lost trust in the boiler. What if something else goes wrong for more money? (This American notepad wont allow me to put pound signs.)”

Helpful Report

“Bad selection of retailers. Hopeless customer service even still being under guaranty. No support nor answer from the company. Very disappointing!”

Helpful Report

We would like to discuss this with you directly to ensure that it is Viessmann who has let you down, as we do not work with any retailers, we are a trade-only brand. We will email you to request your telephone number for a direct discussion. If Viessmann has let you down in any way please accept our apologies in advance. We will endeavour to resolve any issues you may have. Warm regards, Viessmann

“We have had a viessman vitoden 111 installed for under a year and we have had loads of problems the remote control would not work, then we had the mother board replaced as a precaution and now the system keeps coming up with f 4. Engineers don’t come out straight away and not at all at the weekend. Any suggestions !”

Helpful Report

“Had a Vitodens installed in 2012. Call outs to change blocked filters, this despite having a Magna clean fitted. Pressure loss constantly. Rad's take a while to warm up (water is fine). 21/09 both Rad's & water stop heating. Rang Viessman with error code on 22/09. Nobody will call out on weekend and will contact me Monday. Did not contact. Rang again to be advised I'm out of warranty (fair enough) so not a priority and they will contact me sometime later in the week. £225 + VAT call out. Today 03/10 I get a call to arrange a call out sometime later this week. Excellent customer service NOT. Needless to say a minimum of 12days without hot water/heating is unacceptable. Had a Baxi fitted last week with 10yr parts & labour warranty fitted. If you have to wait 12days for them to deal with warranty calls that says it all about their boilers. Do not touch with a bargepole”

Helpful Report

“We had a new Viesmann 100 fitted by qualified Viesmann engineer in 2008, From the word go we had problems with it. We only were given 5 year warranty, NOT 10. In the warranty period we had numerous call outs. At the conclusion we have had in total so far 40 call outs because it kept going wrong. We have 3 filters on it to prevent sludge getting in. Numerous other bits to no avail. Viesmann tell us that the life expectancy is normally only 5 years. They also claimed that the water was sub standard. Our water company soon pointed out they were wrong. Our plumbers state we are the only people who have these problems and think the boiler must have been a Friday one. When they contacted Viesmann on our behalf they were given short thrift and no help. My problem is, I now need a new boiler and they only fit Viesmann.”

Helpful Report

“Hose /pipe in boiler tore and all water in boiler leaked into downstairs room. Boiler 20 months old and under extended warranty. Viesmann refusing to honour warranty. I am in my 70s and have no hot water from boiler as it is not working. I am a pensioner and can't afford yet another boiler. Very poor customer service. No regard for client”

Helpful Report

Hi Joan, We are very sorry to hear of the issues you are experiencing with your heating system. Would you please email us with your name, address and boiler details (serial number if you have it, located on the top of your boiler) to info-uk@viessmann.com, as we would like to support you further and we are unable to do so on this site.

“I had my boiler installed in 2009; there has been problems of it dropping temperature since it’s been installed. I kept calling the person who installed it and his response was that I had a leak within my flooring. There has been numerous engineers who I called out for the same problem and the problem remains. I had home care with British Gas and still no changes, so I ended the plan. I got someone to check the flooring and no leak was found. I was recommended to a gas enginering company who said to me that these boilers was recalled sometimes ago and at the present my boiler was not fit to be purpose. enginer put a danger sign on it and also removed the fuse of my boiler. I would not recommend buying or using these boilers, I would also recommend having your boiler fully checked to make sure it’s working well and your property is safe.”

Helpful Report

“Everything - APPALLING after sales service!!! Viessman have refused to honour the warranty for my 3 year old boiler and I have been without heating for 2 months - throughout December and January as they wrangle and avoid taking responsibility. Utterly disappointed with their shoddy, evasive approach.”

Helpful Report

Hi Rachel, Thank you for taking the time to leave a review. We are very sad to hear of the problems you have encountered and can understand your frustrations. Unfortunately, the issues lie with inherent problems with your heating system and installation, not the boiler itself. We pride ourselves on our customer service, arranging for several engineer visits, at no cost to yourself, even though the issues have not been caused by the Viessmann boiler; which is the reason this problem does not fall under the product warranty. I believe you are now in contact with our regional sales representative and hope your issues can be resolved soon. Best Regards, Viessmann Limited

“Gas usage has tripled Not sure if temperatures are correct Can't get the fitter to come back and check it out.”

Helpful Report

“Brand new boiler which has failed on numerous occasions since installation. Very disappointed with reliability particularly given price. If given choice again I would not purchase Viessmann.”

Helpful Report

“It broke down within 8 weeks of installation and we received a bill for £65 in repairs”

Helpful Report

“Misleading customer service adviser cost me an extra £120 to pay to extend the warranty and been told it's free offer from the company :(”

Helpful Report

“Poor response time to broken down boiler which left us without heating and hot water for a couple of days and problem was a known fault which no pre-emptive action has been taken”

Helpful Report

“The pump and circuit boards have been replaced within 9 months of installation. An Engineer and my own plumber had to be called.”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,052 reviews