Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

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“The documentation provided with the boiler is wrong in certain sections. Certain features are not available in certain modes of operation. The response to email queries is poor.”

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“excellent service & solved the issue over the phone.”

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“The company who installed the boiler were very poor. Dirty workman and did not resolve the air locked in the system which caused the boiler not firing up and showing the red triangle. To resolve this after,weeks of cold radiators I had to pay for the fitting of a pressure tank in the airing cupboard. Although this is not a Viessmann problem it did not reflect well on the overall experience.”

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“all ok up to yet”

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“Great. Thanks”

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“It remains to be seen when the winter usage is compared to last year.”

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“The boiler chosen is living up to our expectations, very quiet when providing the heat required. At the end of the day boilers are still expensive to run under todays price of fuel. But it's a top boiler to purchase.”

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“I understood these were the boilers to go for, so we had our Worcester Boach 24 cdi replaced with a Viessman 050 30kw, the model recommended as a suitable size replacement. The installation went very smoothly but a few weeks later, hot water failed. A Viessman engineer visited and said it was a very small blockage in the impeller of a valve within the boiler, so replaced the valve with a filter to help prevent the same happening again. He was surprised a piece of grit (or whatever it was) so small would cause the problem but there you go. We can hear the pump working when the boiler is on so I asked him why the boiler is noisier than the 20+ year old Worcester it replaced, particularly as it is advertised as quiet. He said it has a higher output than the Worcester, so is bound to be noisier and that he did not consider it noisier than it should be. His comment made me feel like I cannot book an engineer to look at it without being charged, as he already dismissed it as not a problem. Additionally, occasionally the hot water just does not come on. we have to turn the tap off for a short while and try again. An intermittent problem like that is very hard to prove and you can bet it would work ok an engineer called, so we would have to pay. I read loads about boilers before having ours replaced. Viessmann seemed the best but I'm disappointed. I wish we had picked a Worcester instead.”

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“Excellent prompt service so far”

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“great product difficult to get technical advice have to call customer services first pretending you need a part then get transferred to technical and wait a long time for call to be answered as this is the same number for installers Please add customer technical helpline 9or add option to automated options) as often it is a relatively easy fix”

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“Really good service”

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“Pleased with the heating no”

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“Looks good ,very quite,so far very happy”

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“Recently installed Vitodans 100-W. Basic installation went well but difficulty getting linked to internet and outside temp sensor had wrong values. Viessmann attended quickly and identified the problems. Outside temp sensor supplied was not correct part number and comms card was defective. Comms card was rectified on the spot and temp sensor arrived following day. Impressive service recovery. Once up and running operation has been faultless.”

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“It's not until you get a new boiler that you realise how bad your old one was. Our new Viessmann is not only much quieter but it's also much quicker at heating the water and our radiators also feel much warmer too.”

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“excellent economic boiler”

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“Excellent boiler so far with an excellent 10-year guarantee”

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“Had new boiler fitted due to age of old one being a minimum of 25 years Although still working ok Viessmann has performed silently and perfectly for 6 months so far”

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“Good quality boiler and usable app.”

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“After phone calling for more than a week someone has finally got in touch with me and an appointment has been made for an engineer to come over and fix the issue with my boiler. Happy with the engineer work who sort out the problem in less than 15 minutes, but very poor services in regards with contacting me for an appointment so because of this i wasn’t able to use the hot water in my house for almost 2 weeks.”

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Viessmann Limited is rated 4.3 based on 1,047 reviews