Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your products are really great”

Helpful Report

Thank you for your fantastic feedback Alan.

“Now the boiler is installed it has transformed the boiler room looks great and operation of the boiler is very quiet. The hot water is constant so no cold water on filling the bath and found it very easy to operate. The extra 5year warranty is very good value.”

Helpful Report

Great to hear you are finding the boiler easy to use, thank you.

“The install engineer recommend viessmann to me and carried out one of the most professional installations of equipment i have every had. MPW heating & plumbing kept me informed about the progress of the work at all time 5 star proformance from a very professonal team”

Helpful Report

Hi David, We are glad to hear you are so happy with your new Viessmann installation. We have also passed your positive comments on to MPW Heating & Plumbing who I'm sure will be delighted to hear this. Kind Regards, Viessmann.

“Every thing ok first class”

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“it suits our needs”

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“Honestly, the UK support is dreadful. And we are still in warranty. In 5 years since install we have had multiple "recommended" engineers come out to try to fix the same fault, all of whom gouged very heavily with their bills and were never again to be contacted. I would strongly recommend steering clear of Viessman, as the recommended support guys are unable to fix the hardware and, of course, they are not employed by Viessman so not their problem. The Viessman people in head office are friendly. But the problems I have had would make me very reluctant to ever go back to Viessman. Avoid if you can.”

Helpful Report

Hi Toby, We are sorry to hear that you have been experiencing problems with your boiler and this is still yet to be rectified. If your boiler is still under warranty then our Aftersales Department will be able to send out a Viessmann Service Engineer to help assist you with your problem. Please contact them on the following details to get this arranged. Telephone: 01952 675060 Email: aftersales-uk@viessmann.com Kind Regards, Viessmann.

“I was dissappointed to receive a 7 year warranty certificate with no detail of what is covered and no contact details if anything goes wrong. I would very much like more information about the warranty.”

Helpful Report

Hi Coral, You should have also received an email containing the warranty T&C's. Maybe they went into your SPAM folder? If this is not the case, please let us know, we will happily send them to you again. Regards, Viessmann

“Good quality and efficient boiler, excellent service from Abbas Gas services”

Helpful Report

“So far so good, no problems as yet if I can say that in 5 to 10 years time I will be happy.”

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“I believe there is a fault with the new boiler purchased less than 1 year ago. Please can someone help me Tel no 07766697594 Sarah Pavitt”

Helpful Report

Hi Sarah, If you are experiencing problems with your boiler then please contact our Aftersales department on the details below. Who will be happy to assist. Telephone: 01952 675060 Email: aftersales-uk@viessmann.com Kind Regards, Viessmann.

“Second Viessmann boiler I have purchased. Both excellent.”

Helpful Report

“I love my boiler, it has made a massive difference to my little cottage. The guys fitting it were fantastic and were pretty much left to themselves as I work silly hours. I did not have central heating before so cant comment too much on cost effectiveness, but my bills havent got any bigger so far, in fact they appear to have gone down this winter.”

Helpful Report

Thank you for your great review Linsday, happy to hear your positive comments on your new central heating system.

“The new boiler has worked well over its first winter. Long may it continue. Thanks.”

Helpful Report

Thank you for your great feedback Ann.

“Great”

Helpful Report

“Very professional and was able to diagnose that the issue was not boiler related and referred back to original authorised installer. Put the visit down to goodwill therefore no cost. Installer identifie the issue related to a 2-way valve and corrected.”

Helpful Report

“The boiler initially seemed to be efficient and was reasonably priced. My heating bills have gone down. My main reservation is the after sales support - my installer took several days to come out when the boiler stopped working during cold weather. I had better service with my previous boiler from another company so I am still anxious that the warranty won't get me urgent help f I need it.”

Helpful Report

Hi Jaci, Many thanks for your reply and I am sorry to hear you have so far had a poor experience. From your comment it is unclear who your installer is and whether you were waiting for this installer to respond or if it was in fact our own Customer Service team? Please could you provide further details to info-uk@viessmann.com so that we can investigate further. Regards, Viessmann

“Had a Viessmann boiler fitted last August and i am delighted with it. It is super efficient and reliable.”

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“Very good.”

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“Poor,due to having to call heating engineer out twice. You would never expect two breakdowns in as many months this was the coldest time of year,thank god for electric fires.”

Helpful Report

Hi John, We are sorry to hear that your boiler has broken down and for any inconvenience this has caused you. Can you please email your details to aftersales-uk@viessmann.com so we can help get your boiler up and running? Kind Regards, Viessmann

“Hadn't heard of Viessmann prior to having my boiler changed. They came recommended and I can see why! Quiet and so far reliable!”

Helpful Report

Your feedback is greatly appreciated Jason, thank you.

Viessmann Limited is rated 4.3 based on 1,047 reviews