Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,048 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Anonymous

Anonymous // 01/01/2019

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“Our new Viessmann combi boiler was installed approximately 6 months ago. Straight forward installation and has worked faultlessly ever since.”

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“1st time with a Viessmann and all see to be good”

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“Great value boiler”

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“Boiler very quiet and working perfectly, ten years warranty is a bonus”

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“Replaced older combi boiler with a unit from Viessmann last year so this is the first winter. The boiler heats up very quickly and the radiators have never felt so hot! Very happy to recommend.”

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“I had my new Viessmann fitted just over 12 months ago and I am so glad we chose your boiler I have been really impressed with the system everything looks like its made to last, its economic good looking much better than my last system which began with a w which I nearly had updated but after reading pros and cons I chose you. Fitters also did an excellent job.”

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“Moved into a house with a Viessmann boiler installed. It is far superior to the one in my other house. I had an issue with the room thermostat device and contacted the company. The customer service was excellent . They sent an engineer who sorted it out without delay. Great service and grand boiler .”

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“Was very pleased with the service”

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“Excellent boiler instant heating and very quiet”

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“Very satisfied with our new boiler and the installation service from the approved installer.”

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“Excellent product, efficient company”

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“I’m a landlord and had three of their boilers installed in 2020. I’m very impressed so far. There’s not a lot more to say as they sit quietly in a cupboard doing what they do. great ‘not seen and not heard’ :)”

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“Viessmann who are they. Never heard of them until I needed a new combination boiler. I did my research and Viessmann were top of the list in consumer tests. I have been extremely pleased with the quality and efficiency of my Viessman boiler which is also very quiet. First class product.”

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“Very good service, turned up on time, cleaned up after and the workers were very polite.”

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“Boiler stopped working one day after installation. There was subsequently poor co-ordination between installation company and Viessmann, with each blaming each other. Two Viessman engineers inspected boiler, identified fault and provided replacement part but refused to install or fix. I was left without working boiler for nearly a week after installation. Issues like this should be handled behind closed doors - customers should not have to mediate between companies.”

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Dear Graham Our records show that we attended the property in June to fix a wiring issue. If you have any further feedback regarding the situation described please send it to enquiries-uk@viessmann.com so it can be looked into. Many thanks Viessmann

“Installation was very good - the operation has been excellent so far - as a family e are a high % user - and the bills we get are normally high - we feel that this has made our usage more efficient.”

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“Absolutely great boiler very efficient extremely pleased best we have ever had”

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“My boiler has broken down twice in the three years since installation. After the last so called repair the hot water keeps going cold and even at the hottest I can still keep my had under the running tap. Shower is also affected.”

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Hi, sorry to hear you've experienced issues with the boilers. If your boiler is still under warranty you can book a callout so Viessmann's engineers can diagnose the issue. Please call 01952 675060 to speak to Aftersales. Alternatively you can contact the Technical department for insight into how to fix the issue: 01952 675070 technical-uk@viessmann.com Kind regards Viessmann

“8 years ago, we had a brand new Viessmann Vitodens 100-W system boiler for our central heating only. It went wrong within days and we had the plumber back fixing it 4-5 times over the first couple of months of having been in. After that, we had the plumber round at least twice a year, often more, with various faults and it never managed to heat the house properly even when working as it should. Eventually, we got tired of having such a useless boiler and had a new Vitodens 200-W system boiler installed just over a year ago. Not the combi, the commercial grade system boiler, only to run the central heating. Hot water has always been provided by the Aga (which has been working faultlessly throughout). I wish I had insisted on a different brand after years of suffering the 100-W. The new boiler started flashing a fault after less than 2 months. Bearing in mind it had been installed in the middle of the summer, this was its first actual use. It was fine on the first couple of days, but then came up with a fault. We had the plumber back more often than having hot meals with yet more fault codes flashing and the boiler not working. It spent most of the lockdown flashing fault codes, even through the summer. It hasn't worked for more than half an hour at a time for nearly 8 months. Bearing in mind it's only about 15 months old, that's pretty useless. I'm never ever having another Viessmann product for as long as I live. First one was bad enough and needed scrapping after just 7 years and the new one is even worse.”

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Hi Please could you email enquiries-uk@viessmann.com with your contact details so we can look into this for you asap? Kind regards Viessmann

“We have a Viessmann boiler which we have had faultless service from over the last 10 years. I simply can’t fault it. It’s been brilliant.”

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Viessmann Limited is rated 4.3 based on 1,048 reviews