Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no problem with the product but your customer service is terrible. I have had two boilers fitted in different properties last sep/Oct. I receive regular emails from yourselves but have never received anything relating to warranty. This has caused me many problems whilst selling my other property. I require some proof of warranty”

Helpful Report

Dear Dan, We are sorry to hear you have not received your warranty documentation. To rectify this issue, you can contact our Warranty Department who can arrange for this to be posted out to you or sent by email if not already done so. Telephone: 01952 675 051 Email: warranty-uk@viessmann.com Best Regards, Viessmann

“Efficient boiler with programmable thermostat. Pleased that I had this boiler as my home is nice and warm on only 20 degrees”

Helpful Report

Thank you for your great review Beryl.

“Efficient and easy to use, no need for a degree in plumbing to adjust the pressure (unlike some other boilers) even thermostat is easy to adjust😄”

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David, thank you for your excellent feedback. All comments are greatly appreciated to improve customer satisfaction.

“Great improvement on my old boiler,heats the house much quicker and more efficient”

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Thank you for your great review James.

“So far so good. It replaced a 40 year old back boiler. We will have to see if I save on my gas bill !!!”

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Thank you Peter for your excellent review.

“A very compact, efficient boiler, seems reliable but only had it for 6 months. Bills seem pretty reasonable aswell. Heats a three bed flat up pretty damn quick!”

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Thank you David for your fantastic feedback.

“Our plumber completed the installation. Everything went very smoothly and we received all Viessmann documentation promptly. The system has worked perfectly.”

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Thank you Andrew for your great review,

“Good service.”

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Thank you David for your great review.

“Introduced to Viessmann boilers by Heatable.co.uk, excellent installation service and appears to be an excellent product.”

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Thank you for your amazing review David.

“The boiler itself is brilliant & was fitted beautifully but I’ve been having loads of trouble with the thermostat & the receiver which won’t pair up & consequently the app won’t work. Nobody seems to be able to fix the problem & after 2 months it is becoming increasingly frustrating. Help please!!!”

Helpful Report

Dear Steve, I am sorry to hear you are experiencing problems with your thermostat. Please contact our Technical Department who will be happy to assist you. Telephone: 01952 675 070 Email: technical-uk@viessmann.com Best Regards, Viessmann

“I’ve had a Viessmann Vitodens 200 fitted in my house by an excellent engineer in Sep 2019. The heating is super-efficient. The controls are a little tricky to navigate, but once I’ve had the hang of it, it functions very well. Altogether, I am very pleased with the product.”

Helpful Report

Thank you for your great review.

“Combi fitted, failed the following day. Gas Safe engineer, who fitted it, came out the same day to find that the fault code related to the fan unit. Viessmann engineer arrived the following day and installed a new fan unit, all has been well since then. Just one of those things, the response time was very good and it has not knocked my confidence in this as a first class quality product. Oh, and it's "Alan", not "Allen"”

Helpful Report

Thank you Allen for your wonderful feedback. All comments are greatly appreciated to improve customer satisfaction.

“Shocking customer experience. Viesmann are lying about the services offered”

Helpful Report

Dear Simon, Sorry to hear you are not happy with the service you have received from Viessmann. Can you please provide full details of your complaint so this can be looked into for you? Best Regards, Viessmann

“Prompt to visit when we were without heating and freezing. Very helpful & friendly too.”

Helpful Report

Thank you for your great review.

“The boiler seems good but it is not, in a customer-friendly way, helped by its awkward controls.”

Helpful Report

Dear Stuart, Thank you for providing your feedback. If you are experiencing problems with the controls on your Viessmann boiler, please contact our Technical Department who will be happy to assist you. Telephone: 01952 675 070 Email: technical-uk@viessmann.com Best Regards, Viessmann

“This is an excellent boiler, fast efficient and canonical. Would definitely recommend it”

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Thank you David for your great review,

“Absolutely excellent items for gifts, my sons loved them”

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“Excellent company and works ace”

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Thank you Lee for your lovely comments,

“Good service, fast delivery”

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Jakub thank you for your fantastic feedback.

“Extremely reliable boiler, great performance and my gas bills have dropped! Very happy.”

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Thank you for your great review.

Viessmann Limited is rated 4.3 based on 1,047 reviews