Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

Write Your review

Tell us how Viessmann Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in the overall fitting of my boiler. I bought the boiler to replace a 15+ year old boiler and after have the new one fitted I wished I stuck with the old. The mess left by the fitter; large crumbling hole in the kitchen wall (that my dad had to fill/plaster) is still crumbling onto my kitchen worktop, a myriad of pipes (that the old boiler never had) taking up large amounts of room in my already small kitchen, random pipe that is not attached to anything just left poking out of the kitchen work top and finally the noise it makes every so often is loud enough to be heard upstairs. For the considerably amount of money spent in the system I am sorely disappointed and local tradesmen who have been in and seen the result (plumber and electrician) are shocked at the quality of the work.”

Helpful Report

“so far appears to be a good boiler. well installed by proficient engineers. The temp controller does need a bit of understanding, but once mastered is good. had mine finally commissioned January 2019, with 10-year guiarantee”

Helpful Report

Dear Andrew Thank you so much for the great feedback regarding the boiler and installation. Best regards Viessmann

“i am looking to install a new combi boiler and am in the process of researching the various options. something i find worrying here is the corporate stock reply from veissman to poor reviews. clearly there's a problem with the control system being unfit for purpose but no solution is offered. just how many bad reviews does a company need to have before they take the appropriate action to fix the problem? these are clearly good efficient boilers but i'm not prepared to take the risk of having a control system i am unable to operate. has the control system been greatly simplified on the latest domestic models? furthermore, people are talking of a 10 year guarantee but, from what i have read, this seems to have been reduced to seven years in the uk. is this the case and if so why?”

Helpful Report

Hi, Thank you for taking the time to write your review. The control system has been updated on the Vitodens 200-W and all other domestic gas boilers in our range comes with documentation on how to work the control system. Alternatively, there is information provided on our website if needed. The 10 year extended warranty is offered across our Vitodens 100-W and 200-W range as long as the boiler has been installed by a Viessmann trained installer. The Vitodens 050-W comes with a 7 year extended warranty unless the installer you have selected has contract support from ourselves and can therefore offer a 10 year extended warranty. I hope this information helps and if you need any further assistance, please do not hesitate to get back in contact. Kind Regards, Your Viessmann Team email: enquiries-uk@viessmann.com

“Friendly, proficient and quality service coupled with an excellent product.”

Helpful Report

Thank you Gordon for your great review.

“Make a great boiler and seem to be at the forefront of boiler technology and manufacture.”

Helpful Report

Thank you Trevor for your fantastic review.

“Combi boiler is excellent and delivers exactly as described and works well with the remote”

Helpful Report

Thank you William for your great review.

“Still early days yet, but so far, the boiler works well, is simple to operate (as is the wireless heating controller) and provides plenty of warmth to our home.”

Helpful Report

Thank you Stephen for your excellent comments.

“Happy with product”

Helpful Report

Colin thank you for your amazing feedback.

“Boiler works well with no problems, it’s one of those items in the home it’s when it doesn’t that’s when you notice it being there, So fingers crossed we have no issues.”

Helpful Report

Thank you Rebecca for your great review.

“The advice I received from Viessmann before buying was sound, and the recommended installer was great, being able to solve all the problems of our system to retrofit a Vitodens 111, which has been trouble free since installation in September 2019.”

Helpful Report

Thank you Keith for your excellent review. Pleased to hear you are so happy with your Viessmann boiler.

“we have no complaints the boiler is working fine and we are well satisfied. i hope by saying this that i have not given us the kiss of death.the installation went fine ' and simon has done a good job.so all in all we are very happy.”

Helpful Report

Thank you George for your excellent review.

“Great, efficient boiler. Quiet. Installation was trouble-free. So glad to have replaced my old boiler.”

Helpful Report

Andrew thank you for your wonderful review.

“I am very satisfied with the quality of the Viessmann boiler, however, I am less than satisfied with the installation done by their Contractor/Sub-Contractor. It was my intention to have the boiler fitted in my garage but I was strongly advised against this "due to the presence of electrical installations". As a result, the boiler was installed in my kitchen, resulting in a kitchen wall unit destroyed, broken tiles, exposed pipework, exposed plasterwork, other damage and reduction in sink draining board area. Opinions given by other tradesmen suggest that garage installation was not a problem, especially if a site survey had been undertaken before commencement of work.”

Helpful Report

Dear Sandra, Thank you for your feedback and I am sorry to hear you are not happy with the installation you received from your chosen heating engineer. As the installation company are not a direct employee of Viessmann, I would advise going straight to them with any issues or complaints yo have as they would be best to respond and help. Best Regards, Viessmann

“Good quality product, no issues.”

Helpful Report

Mike thank you for your excellent feedback.

“So far so good”

Helpful Report

Thank you for your great review Bedri.

“Excellent Boiler. Very quiet and efficient. Like the outside temperature sensor that controls the water temperature on the Central Heating”

Helpful Report

Thank you Rob for your lovely feedback.

“Seems to be working fine so far - what more can I say?”

Helpful Report

Diana thank you for your amazing review.

“So far so good, new boiler is significantly more economical than old one, lets see if it lasts as long!”

Helpful Report

Thank you for your great feedback.

“My new boiler is excellent & I have a lovely warm home 24/7. Very quiet too, no more pipes clicking & strange whooshing noises!”

Helpful Report

Thank you for your amazing review Susan.

“The installation of the boiler took 7 weeks from start to finish after many missed appointments. The installer also failed to install correctly causing water to flood through the light sockets in the bathroom ceiling. It was a very traumatising experience. Also the manual for the thermostat is very unclear and I still have not managed to set it correctly. Very very upset and unhappy about the service.”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,047 reviews