Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,052 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a good product, spoilt only by over-complicated instructions to set heating.”

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“Very good boiler with excellent controls. Had for 6 months. No issues and pleased with performance. Seems very efficient with varied settings”

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“The combi boiler provided by Viessmann Limited is good but not as good as I was expecting”

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“So far pleased with my boiler.”

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“Very happy with the combi boiler which was fitted in the summer 2022, however it came with a software fault that was only evident when the cold weather came in. Peter Maxwell the software technician found the fault and had an engineer come out to fix. As this is a new boiler system working with an app,updates are essential, still work in progress with the app.”

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“New system and instillation working well have reccomended to family member”

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“Mostly good but one cold morning the pressure dropped and the boiler stopped working. Couldn’t easily find instructions to increase pressure. Found a video on you tube. Did as the video demonstrated and my boiler was soon working again.”

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“Takes a little longer to warm up compared to our previous boiler, but is very quiet and efficient. It is also a bonus to control a few features directly via the app”

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Thank you for your review and glad to hear you are getting on with the new boiler.

“The service and work rate of the fitters was first class and the dystem works siperb”

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Thank you Ron, glad you are happy with the new Viessmann boiler and that you were happy with the installation.

“The boiler works well and is very quiet. The only slight issue was getting the guarantee extension organised; that took several emails to get actioned. The installer is known to us from way back, and has made several enquiries in the few months since the installation as to how it's all working - excellent customer service.”

Helpful Report

Thank you for the review Geoffrey, apologies for the delay in the extended warranty but see you have it all in place now. Customer Service will be glad about your feedback on there department as well.

“Boiler works fine so far, would like a definite on/off switch on controller.”

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Glad all is working well. Your are welcome to call our Technical team on 01952 675070 to discuss the on/off situation.

“It seems to work ok,”

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Thank you for the feedback and hope you are enjoying your Viessmann boiler.

“Very professional.”

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Thank you for you review Dauba, glad you were happy with everything.

“Nice boiler,now very quiet just had to replace the old manual air vent with an auto bottle air vent on the discharge line on Central heating.”

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Thank you for the review Simon, glad to hear all is well.

“All I can say is that I recently bought a combo boiler which works great.”

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Stephan we do appreciate your feedback and thank you for the stars.

“Hi l THINK that it's a little early to give an opinion on my new Boiler as it's only been about 5 TO 6 months that it was installed, and it's covered by you for 10years for reliability, so ask me again in 12months O.K. all the best K.Elson.”

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“Not convinced the thermostat box works properly and not sure on only being able to controlling it on my phone”

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Roger, if you have any issues please call our After Sales team on 01952 675060, thank you for the review.

“Had some confusion when the boiler was delivered that we had been supplied the wrong one, regarding the power output displayed on the manual and the boiler nameplate this could be made clearer by viessmann.”

Helpful Report

Thank you for your feedback Les, if you would like to email info-uk@viessmann.,com and report the issue, they will pick it up and look into it.

“The engineer was very effiecent and helpful explaining the fault and how to correct it in the future should it happen again.”

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Good to hear that it is all sorted Alan and thank you for the review.

“working well”

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Viessmann Limited is rated 4.3 based on 1,052 reviews