Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boiler is compact, well documented and quiet in ooeration. I have switched to a Viessman approved engineer for maintenance and value his expertise and the direct access to the Viessman techical support network.”

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“This system was installed 18 months ago and has packed up. Little to no support from manufacturers, an attempt to charge me £350 to repair without even knowing what the fault or issue is. Would avoid and opt for a more reputable brand!”

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“Best boiler in world”

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“Good quality product...not had any problems....very efficient boiler....provides plenty of heating and hot water.”

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“Very pleased with the high tech product . It meets all my requirements. The only downside is the lack of both general expertise and high tech ability in the general heating engineering profession to be able to readily provide a truly competent sales and after-sales service. Viessmann online service very good as long as you know the question to ask. Hence the 4star review ,otherwise it would be 5star”

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“My name is not Angela. This is not a good start!!!”

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Hi Alison Apologies, it looks like there was a mixup when the installation company entered your details into the warranty registration portal. We can see by referencing your email address provided for the warranty details that your first name was entered incorrectly. Please accept our apologies for the confusion. Kind regards Viessmann

“As a product it is very good and I have no issues, where I do have an issue is the so called approved installers, in my opinion very unprofessional installation was very poor and had to be called out a few times to put things right”

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“I highly recommend Viessmann products. They are great and the build quality is excellent. I had a new Viessmann boiler installed recently in my house in Canterbury. and a complete replacement of radiators. The local Kent company Guscott Heating could not have been more efficient and professional.”

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“Excellent boiler easily fitted to existing pipe work . Runs very efficiently and we have no problems at all”

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“had new Viessmann combi boiler fitted last October and it has been excellent. The company that fitted it gave amazing service from start to finish and the boiler has impressed us over the winter, being economical and efficient. I would recommend Viessmann to anyone thinking of getting a new boiler.”

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“Fitted almost seven months ago no problems easy to operate .”

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“I have a 4 year old boiler, having an F2 code issue an engineer was sent out. However the following day I realised the problem has not been solved once I went into the shower. Immediately calling Viessmann again you are not interested saying its up to me to have it repaired. I requested a manager and was told to email "service support" having done so immediately they are still dragging their feet taking initially 24hrs to reply and as of today 26/06/2023 48hrs to reply. So they are not bothered I have no hot water to wash. Disgusting "service support"! Also their email is sent out with no persons name on it. That says the department definitely does not own their problems, the email ended:- Kind Regards Service Support Viessmann Ltd Hortonwood 30 Telford TF1 7YP Email: service_support@viessmann.com Disgusting "service"”

Helpful Report

Hi Terry Please could you email your contact details and site address to enquiries-uk@viessmann.com to we can look into this for you. Kind regards Viessmann

Hi Terry Please could you email your contact details and site address to enquiries-uk@viessmann.com so we can look into this for you. Kind regards Viessmann

“New boiler is now working fine but froze up and caused a flood in the cold weather. I had to call an emergency plumber to lag the outside pipe which immediately cured the problem. I feel that this should have been advised for and done at the time of installation - it was a predictable event. During installation I was told that the the installer would have been able to replace some valves affected by the work - he had seen the 'set up' when he quoted, but he was too busy to top up all his stores on the van. The consequence was a leak onto electrical parts - again, entirely predictable as he admitted himself. This shorted the supply and left me without lighting etc for a day and a half, in the winter. I was charged for the call out to fix it as I was told it was not part of the original quotation. The dirty marks his companion left on the carpet are still there. So, the boiler seems to be running well but the experience associated with the installation was not good. I believe that I tried to email / telephone the company but my communication was with the installer. He did not respond to my emails re the leak, hence I used an emergency plumber.”

Helpful Report

Hi Dianne Sorry to hear that you've had these issues with your installation. As Viessmann is the manufacturer of the boiler rather than the installer we would advise providing this feedback directly to your installation company so that they can investigate and improve their service, as the lagging of an outside pipe should be a standard part of the installation process. If you do require any assistance from Viessmann please do not hesitate to contact us on: 01952 675000 aftersales-uk@viessmann.com Kind regards Viessmann

“Very good so far. A little more noise than our previous Baxi boiler, it's in the airing cupboard next our bedroom. Love the app. Am now using it in Eco mode rather than Comfort as this stops it randomly firing up during the night when no one is using it. Can it be set to comfort during the day and Eco at night?”

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“We called to report an issue with our boiler. Tech called us back and talked us through some things on a video call. For peace of mind an engineer came out and checked the boiler. Everything was handled as smoothly and helpfully as we could have wanted.”

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“Had a new boiler fitted a few months ago. Works great and never had to increase boiler temp above 60 degrees.”

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“Everything ok at present after initial teething problem.”

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“5/5 Excellent functioning, neat appearance and economical footprint, much easier to use than old boiler, engineer very efficient, courteous and friendly.”

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“Reliable boiler, straight forward installation, easy operation instructions. Good value for money”

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“Seams to be a very efficient boiler”

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Viessmann Limited is rated 4.3 based on 1,047 reviews