Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

Write Your review

Tell us how Viessmann Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a new Vitodens 100-W installed 21 September 2018, within 7 days the boiler failed. My installer contacted Viessmann for an engineer call out, this was a Monday the earliest an engineer could respond was the following Friday. He arrived on the Friday found the boiler fan was faulty, this was replaced. The boiler has been operating normally since. I was disappointed that such a high spec boiler would fail so soon! However, the Viessmann engineer was technically competent, he identified the fault quickly.”

Helpful Report

We're very sorry that you had an immediate issue. All products are tested fully on the production line before they leave the factory, as part of our stringent quality control processes. Component failures on brand new products are rare, but they do occur every now and then. Thank you for your patience and understanding.

“We have had a viessman vitoden 111 installed for under a year and we have had loads of problems the remote control would not work, then we had the mother board replaced as a precaution and now the system keeps coming up with f 4. Engineers don’t come out straight away and not at all at the weekend. Any suggestions !”

Helpful Report

“Had a Vitodens installed in 2012. Call outs to change blocked filters, this despite having a Magna clean fitted. Pressure loss constantly. Rad's take a while to warm up (water is fine). 21/09 both Rad's & water stop heating. Rang Viessman with error code on 22/09. Nobody will call out on weekend and will contact me Monday. Did not contact. Rang again to be advised I'm out of warranty (fair enough) so not a priority and they will contact me sometime later in the week. £225 + VAT call out. Today 03/10 I get a call to arrange a call out sometime later this week. Excellent customer service NOT. Needless to say a minimum of 12days without hot water/heating is unacceptable. Had a Baxi fitted last week with 10yr parts & labour warranty fitted. If you have to wait 12days for them to deal with warranty calls that says it all about their boilers. Do not touch with a bargepole”

Helpful Report

“We had a new Viesmann 100 fitted by qualified Viesmann engineer in 2008, From the word go we had problems with it. We only were given 5 year warranty, NOT 10. In the warranty period we had numerous call outs. At the conclusion we have had in total so far 40 call outs because it kept going wrong. We have 3 filters on it to prevent sludge getting in. Numerous other bits to no avail. Viesmann tell us that the life expectancy is normally only 5 years. They also claimed that the water was sub standard. Our water company soon pointed out they were wrong. Our plumbers state we are the only people who have these problems and think the boiler must have been a Friday one. When they contacted Viesmann on our behalf they were given short thrift and no help. My problem is, I now need a new boiler and they only fit Viesmann.”

Helpful Report

“We have recently installed at quiet some expense a new Boiler from Viesmann, Problem is the noise from the Pump in the main bathroom is far too noisy , it wakes the whole house at night , any recommendations Steve”

Helpful Report

Dear Steve, From the information you have given, it sounds like the pump is separate from the boiler and the boiler may, therefore, be an open vent model which is not supplied with a Viessmann pump? However, if you have a combi/system boiler in the airing cupboard then it could possibly be a noisy pump that needs replacing or air in the boiler which needs removing. We recommend you contact your installer to diagnose the problem and if the fault lies with Viessmann we will of course remedy the situation.

“Boiler no power, it's 2 years old, called customer service yesterday very nice helpful & friendly, arranged engineer to call today, engineer called today and immediately knew what to do, replaced fan, boiler fixed, a fabulous service peace of mind warranty, just excellent all round, can't recommend enough, my sister is changing hers soon and she will be buying a Viessmann. What a great service, thank you.”

Helpful Report

“Wow ..... What a great boiler , Best Ive ever installed , I can't wait to tell my customers how good this is. Especially when we are coming up to a new heating season. For that piece of mind to look after your family through the cold winter months this is the piece of kit I would recommend you install in your home. theres no wonder it won "WHICH" best boiler rating.”

Helpful Report

“I Have been without hot water since the weekend, contacted customer service numerous times as my boiler is under warranty. Each time I call they claim that my boiler is not registered to my address or registered at all even though my installer has sent this off when it was installed in 2013. I have been sent a screenshot of a confirmation notice that he has had to go through and 're register it but still they have nothing there side. Customer service has a lot to be desired”

Helpful Report

“Installed on 11th July '18, so early days, however boiler works perfectly. Installer quick, tidy and very helpful.”

Helpful Report

“good product so far”

Helpful Report

“The new technology and build quality seem impressive and a welcome change to our old boiler, which was causing real problems after some 10 years use.”

Helpful Report

“Hose /pipe in boiler tore and all water in boiler leaked into downstairs room. Boiler 20 months old and under extended warranty. Viesmann refusing to honour warranty. I am in my 70s and have no hot water from boiler as it is not working. I am a pensioner and can't afford yet another boiler. Very poor customer service. No regard for client”

Helpful Report

Hi Joan, We are very sorry to hear of the issues you are experiencing with your heating system. Would you please email us with your name, address and boiler details (serial number if you have it, located on the top of your boiler) to info-uk@viessmann.com, as we would like to support you further and we are unable to do so on this site.

“great boiler - a very knowledgeable installer - high confidence in service provided.”

Helpful Report

“So far so good, the product and service is smooth for now”

Helpful Report

“We had on/off problems with my Vitodens Combi boiler resulting in poor hot water performance. We decided to replace with a Viessmann system boiler and unvented hot water cylinder to ensure hot water and so far has been great. I contacted the sales team and after explaining issues with the combi and the fact it was only just out of warranty, the sales/engineering regional manager, Kenny, organised us an extended warranty by way of thank you for staying with Viessmann. Everyone we contacted was very helpful and responded quickly.”

Helpful Report

“very pleased thankyou”

Helpful Report

“No fuss installation by a plumber who knows what he's doing”

Helpful Report

“its bit early only had the boiler a month,not had to use the heating much but plenty of hot water.All fine so far.”

Helpful Report

“Installation was carried out. In friendly yet professional manner.”

Helpful Report

“I'm very happy with my new boiler 111w. Had a tiny glitch with installation when installer for some reason didn't want to turn OpenTherm on (gives full control of boiler water temperature too) via controller. Other than that installation was excellent, very friendly and tidy guys and did the job within 7-8 hours. We opted for Nest thermostat which we can control from the phone application from anywhere. Overall I'm very happy with boiler and installation.”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,047 reviews