Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,052 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting a reply to my email dated 03/12/19.......................... I should have been issued with a 10 year Warranty NOT 5. I know 5 years is your standard warranty, however, my fitter had a voucher for an additional 5 years which he completed and sent to yourselves once the install was complete. Please issue me with a 10 year Warranty.”

Helpful Report

Dear Dan, We are sorry to hear you have believe you have not received the correct warranty period. To rectify this issue, you can contact our Warranty Department who can arrange for this to be posted out to you or sent by email if not already done so. Telephone: 01952 675 051 Email: warranty-uk@viessmann.com Best Regards, Viessmann

“I have no problem with the product but your customer service is terrible. I have had two boilers fitted in different properties last sep/Oct. I receive regular emails from yourselves but have never received anything relating to warranty. This has caused me many problems whilst selling my other property. I require some proof of warranty”

Helpful Report

Dear Dan, We are sorry to hear you have not received your warranty documentation. To rectify this issue, you can contact our Warranty Department who can arrange for this to be posted out to you or sent by email if not already done so. Telephone: 01952 675 051 Email: warranty-uk@viessmann.com Best Regards, Viessmann

“Shocking customer experience. Viesmann are lying about the services offered”

Helpful Report

Dear Simon, Sorry to hear you are not happy with the service you have received from Viessmann. Can you please provide full details of your complaint so this can be looked into for you? Best Regards, Viessmann

“What a junk , service in service out, this error that error . Stay away from this brand. Yesterday were sitting without heating today sitting without hot water. This time no error ,service phone off. FU”

Helpful Report

Dear Donal, We are sorry to hear you have been experiencing problems with your boiler. To get this looked into for you, can you please send full details of your complaint and contact information to enquiries-uk@viessmann.com Best Regards, Viessmann

“Absolutely shocking service. I have had a boiler 3 years and i have had nothing but major issues with it. They have refused to fix the boiler 3 times whilst its under warranty at a cost to myself and the thing needs replacing! I am disgusted at their customer service and absolute ridiculous poor quality boilers! I will be taking this matter further.”

Helpful Report

Dear Kate, Thank you for taking the time to provide your feedback and we are sorry to hear you have been experiencing problems with your boiler. Can you please send full details of your complaint to aftersales-uk@viessmann so this can be looked into for you? Best Regards, Viessmann

“Impossible to set controls you need to be a lawyer to understand settings”

Helpful Report

Hi, We are sorry to hear you are experiencing problems with the controls on your boiler. Please contact our Technical Department who will be happy to assist you. Telephone: 01952 675 070 Email: technical-uk@viessmann.com Best Regards, Viessmann

“I have had a Viessmann Vitodens 100-W 35 kW boiler for almost 3 years in a 2 bed bungalow. I am yet to get a single drop of hot water out of it! At best warm water. Since installation it has broken down twice and I have used three separate engineers (two of them were Viessmann approved). I sent the guarantee paperwork to Viessmann and got nothing back. I can provide proof of purchase and photo. This boiler does not boil water. It is troublesome and absolutely rubbish. I regret buying it and strongly recommend against it.”

Helpful Report

Hi Camille, We are sorry to hear you are experiencing problems with your boiler and for any inconvenience this has caused you. Can you please send all relevant information to the details below so this can be looked into for you and dealt with as soon as possible. Telephone: 01952 675060 Email: aftersales-uk@viessmann.com Kind Regards, Viessmann.

“My wife and I rue the day we purchased our Viessmann boiler. The company has no idea what customer care is. Their customer service staff are both poor in attitude and seem unable to understand or correspond intelligently. We believe they have reneged on their stated warranty conditions. They have cost us £000's in repairing the boiler and the collateral damage caused to our surrounding decorations. A visiting engineer, who had not been briefed at all regarding why he was attending, dismissed our claim with a cursory 10 second look at the offending part and then claimed it was not a warrantable issue! Our advice to anyone thinking of doing business with this company would be to look elsewhere.”

Helpful Report

Dear Mr & Mrs Firth, I am sorry to hear that your experience with us so far has not been up to standard and for any inconvenience this may have caused you. Could you please email your full address and contact details to info-uk@viessmann.com so this can be looked in to for you and any outstanding problems be solved and rectified? Kind Regards, Viessmann

Dear Mr & Mrs Firth, Unfortunately we have still not received an email in regards to the problem you have discussed above. We have now emailed you directly to get this solved for you quickly and efficiently. Kind Regards, Viessmann

“Just bought a combi boiler (W100-35KW) through my local plumbing shop. I should have listened to the shop owner and my plumber - both of whom suggested I go for something like Valiant or Worscester - I guess it serves me right for ignoring the experts and relying on Which. So the boiler was delivered to the shop and my plumber went there to check what fittings came with the package and saw that one of the hinges which opens the control panel flap was broken. The hinge is integrated with the flap and is made of plastic !!! After 2 weeks of to and fro between the shop owner and Viesmann ( Viesmann having sent an agent to inspect) they still refuse to replace it. Now this happened when the boiler was in the plumber's shop and they were dealing with the guy who gives them business. I am dreading what will happen when the boiler breaks down once installed in my house. STAY AWAY FROM THIS COMPANY.”

Helpful Report

“I have been asking Viesmann to find an installer to fit a Viesmann gas boiler for me now for over 3 months and they still can not find one it seams they have a good product but no installers in North Wales I think they will have to get there act together and get some installers in North Wales or they will not be able sell there products here .From a disapointed customer who will now have to go elsewhere for a boiler.”

Helpful Report

Hi Mike, We are sorry to hear of your frustrations about finding an installer in your local area. We do have installers in North Wales so it is a shame you have been unable to have your boiler installed. Please email enquiries-uk@viessmann.com who will be best to assist you regarding this matter. Many Thanks.

“Honestly, the UK support is dreadful. And we are still in warranty. In 5 years since install we have had multiple "recommended" engineers come out to try to fix the same fault, all of whom gouged very heavily with their bills and were never again to be contacted. I would strongly recommend steering clear of Viessman, as the recommended support guys are unable to fix the hardware and, of course, they are not employed by Viessman so not their problem. The Viessman people in head office are friendly. But the problems I have had would make me very reluctant to ever go back to Viessman. Avoid if you can.”

Helpful Report

Hi Toby, We are sorry to hear that you have been experiencing problems with your boiler and this is still yet to be rectified. If your boiler is still under warranty then our Aftersales Department will be able to send out a Viessmann Service Engineer to help assist you with your problem. Please contact them on the following details to get this arranged. Telephone: 01952 675060 Email: aftersales-uk@viessmann.com Kind Regards, Viessmann.

“I believe there is a fault with the new boiler purchased less than 1 year ago. Please can someone help me Tel no 07766697594 Sarah Pavitt”

Helpful Report

Hi Sarah, If you are experiencing problems with your boiler then please contact our Aftersales department on the details below. Who will be happy to assist. Telephone: 01952 675060 Email: aftersales-uk@viessmann.com Kind Regards, Viessmann.

“Our Vitodens 100 was properly installed and regularly serviced and worked fine at first. After a few years we find the heat exchanger and rubber pipe bungs up with debris each year, stops proper heating of water and results in error F2. It has to be dismantled and cleaned out every year. This is costly and we are often without full hot water. I understand this is probably a design fault and is rather common. Please publish if you have the same problem.”

Helpful Report

Hi Russell, Sorry to hear you are experiencing problems with your boiler and receiving the F2 fault. Can you please send your details to aftersales-uk@viessmann.com so this can be looking in to for you. Many Thanks, Viessmann.

“We are very unhappy with viessmann and The experience we have had over a period of time with our heating being very poor Heating and pipe within the back of the boiler Totally choked up with dirt and debris due to The unsuitable material rubber and it should be changed to a more robust material ie Metal or copper our radiators were completely clear and clean this violent Boiler is not fit for purpose and viessmann Need to repair and replace without delay We would not recommend and this is the worst of the worst ongoI got I have evidence On my phone I want a call back”

Helpful Report

“I have a vitodens 100 boiler and it seems as though the Vitodens team is loath to help you if you need technical advice. My boiler is not that economic so whats with all th BS about cutting fuel bills in half etc. Technicians who have serviced my boiler also comment on the lack of help from the Vitodens team. Viessman also make the most complicated timing/temperature control known to man. I am computer savvy and find it difficult. Peter Lonsdale”

Helpful Report

“Boiler 6 years old.Had 1 part reolaced within a year.Had 2 parts replaced 2 years ago.Engineer just replaced another 2 and off to find a third now. No heating or hot water all week.Worst thing I ever purchsed.😣”

Helpful Report

“Only had the boiler 5 years then we had no heating and no hot water we had a new circuit board put in and a few weeks later same problem Gas man came out said it was our new circuit board? 21/12/18 (cost £400) waited two weeks as it was the festive season (not the best time to be without hot water or heating and we are both pensioners) phoned gas man, said he got in touch with Viessman and they are going to sort it out (03/01/19) still waiting? Mrs and Mrs Kaye”

Helpful Report

“If I could afford it I would have my new boiler removed and a different make installed”

Helpful Report

“Our boiler needed attention before the warranty was up. Now it has broken down "over heating" = no hot water and no central heating ......... with an invalid husband. I have been bitterly disappointed.”

Helpful Report

Hi Eleanor, We are sorry to hear about the troubles you have been having with your boiler. Someone from our customer services team will soon try and contact you to ensure we understand what the issue is and whether we can provide support with an alternative installer if the product is outside its' warranty, or our own service engineer if it's under warranty. Thank you for your patience and understanding.

“Problem with fault code error FF. Reset and again code error FF. When i put the two switch in zero position appear serv in lcd and new code error 87 Vitodens 100w type WB1B bad product need help with 5 Years and a few useless...”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,052 reviews