Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s been good weather for a while now but fingers crossed All is well. Thanks”

Helpful Report

Thank you for the review Stanley, hope you are happy with your Viessmann boiler.

“The engineer was very effiecent and helpful explaining the fault and how to correct it in the future should it happen again.”

Helpful Report

Good to hear that it is all sorted Alan and thank you for the review.

“Excellent installation and product. Am awaiting a reduction in costs in the next few months.”

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Thank you for the feedback, hopefully you are receiving you savings with the Viessmann boiler.

“Excellent boiler, the performance is very good. Can't speak highly enough,well satisfied.It does pay to buy quality.”

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It is always good to receive feedback like this from customers, thank you Geoff and hope you have many trouble free years with your Viessmann boiler.

“Nice and efficient and reliable. A well designed, quiet and economical boiler. Installed without fuss.”

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Glad you are happy with the who process Miles and that all went well, thank you for your review and rating.

“Too early to compere with Worcester Bosh as it only a recent replacement. How ever, absolutely fine so far.”

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Good to hear Peter, sure you will be pleased with the Viessmann boiler.

“Nothing short of excellent”

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What more can we say other than thank you for your review Russell.

“Our new Vitodens 100 boiler has been great since installation, very quiet and efficient. Installers were fantastic, extremely knowledgeable and thorough.”

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Great that all went well from the beginning Madeline, thank you for your feedback.

“Met my expectations. Contacted the company once, service was excellent.”

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Nice to get the review Alberta and good to hear you had good response from our customer service team.

“Nice boiler”

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Thank you for the review.

“Bought on the 12th Number just before lockdown registered the ADEY Home Zone, thinking I was registering the boiler which has a 10 year warranty-it now needs an expansion vessel and I will have to pay for parts and labour. I am a pensioner and my children saved up to buy me the boiler. Why not state clearly that the registration for the boiler is different from the ADEY? A 10 year guarantee should be just that 10 years.”

Helpful Report

Dear Mrs Bell-Smith Viessmann and ADEY are seperate manufacturers with seperate product registration processes. We do not advise that the boiler and thermostat need to be registered seperately as we are only responsible for the Viessmann registration process. Kind regards Viessmann

“Awful company, booked in for fixed price service & repair on a Vitodens 200-W, £360+VAT upfront, had no hot water and a leak on condensate pipe, Veissmann Engineer turned up & straight away said he's not fixing the leak, at no point when booking in did they say they will not fix the leak otherwise I would of gone elsewhere, he got the hot water back on by carrying out a service and left leaving the boiler pipework still dripping. Anyway when we called up to complain, they basically said there happy to still charge the £360+VAT because they got the hot water back on and because we paid upfront when booking, there not interested in refunding us anything because there happy with the service they provided, even though they only fixed half the problem. They even terminated the phone call because they didn't like listening to a complaint about there service. Now I've got to pay another company to come out and finish the repair, they have also not provided an invoice and not sent me the service certificate.”

Helpful Report

“I cannot fault Andy at all. Genuinely nice guy, great communication and completed all work without any issues. A great company to find, will definitely be using again and would highly recommend.”

Helpful Report

Sarah, thank you for the feedback and we are sure Andy will be pleased with it as well.

“Not impressed so far. I am a GasSafe engineer. Have fitted three Veissmann products. First product has issues after one year. Veissmann refuse to help blaming everything but, their own product. Second product was complicated to install (Poor installation instructions). Tech help are extremely rude and unhelpful. Third product also complicated to install (Also, poor installation instructions). Similar rudeness from Tech Help.”

Helpful Report

“My perfectly functioning boiler was serviced by a Viessmann engineer (for £136) and then immediately stopped working and gave fault codes, literally hours after the service. To come back and ‘fix the problem’ they want another £350 from me!!!! Yes, to fix a problem caused by their service! Avoid avoid avoid.”

Helpful Report

“No problem getting the Viessman installed but try to get someone when you need a repair. NO ONE will call back, NO ONE from VIESSMAN responded to my emails. Furnace works fine when it is 40 degrees out, but once it gets below freezing it is useless. Have the thermostat, which is new, cranked up to 85 and it is just barely registering 60 in the house. I would NOT recommend this product only because you cannot get anyone to work on it once it is installed.”

Helpful Report

“My combi boiler was fitted at the end of December 2020. It failed on 21st Jan 2022. Viessman arranged for an engineer to solve the problem the following Tues. He was temporarily successful, but after 3 or 4 hours it failed again. After long waits on the telephone I spoke to an operative who sent me an email stating that an engineer would ring me between 8 00 and 10 00 am Friday. It didn't happen. I have spent the day emailing and phoning and listening to promises that they would ring back. That hasn't happened either. Now I am again stuck on the telephone waiting for someone to answer. I am horrified that a supposedly reputable firm treats its customers with such contempt. I may add that I am almost 80 years old and feel the cold badly. Desperately bad service. You should be ashamed.”

Helpful Report

“Shame on you Viessaman. I have a Viessaman boiler and I am still paying for it. I have had constant issues with it, leaking boiling water, leaking boiling rusty water etc, unfortunately I have voided the guarantee due to covid restrictions I have not been able to have the boiler serviced. When I rang gas safe engineers in my area, no one would touch it! My boiler gave up the ghost last week, the customer service team were able to use their psychic powers to diagnose the problem over the phone. I am on the heart transplant list, with rapidly failing heart and organs, the customer service call handler spoke to me in a condescending manner when I explained my predicament, so I'm now left with no heating or water in the middle of January. Their stance and attitude towards a terminally ill person is moraly reprehensible.”

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“The boiler and new system work well and that hopefully continue. Just hoping it is energy efficient.”

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Tank you for your feedback Alan, glad you are happy with your Viessmann boiler.

“We had to make a decision about which boiler to choose and settled for a Viessmann. The choice has been great as the boiler performs well.”

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Good to hear all is well Mrs Renate, thank you for the rating.

Viessmann Limited is rated 4.3 based on 1,047 reviews