Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service and product, with no problems.”

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“New system and instillation working well have reccomended to family member”

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“I can understand that the Xmas and New year's dates are near impossible but I was disappointed that my day's off at that time was spoiled by no heating or hot water, I don't usually complain but I really was disappointed by the service, I can understand that everyone wants to be with their families and I can understand that, the lady at Boiler Buddies was so lovely and understood my concerns, I am well over 70 years old and my son came to see me and searched on line and managed to get things going again, I was so grateful to him, Honestly I don't blame you guys, everyone needs a break at this time of the year but was just really inconvenient, sorry for being a pain!!!”

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“Mostly good but one cold morning the pressure dropped and the boiler stopped working. Couldn’t easily find instructions to increase pressure. Found a video on you tube. Did as the video demonstrated and my boiler was soon working again.”

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“Our first combi boiler really Happy fitted buy a first class company”

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“Poor always takes forever to get anyone to come out”

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“Good support when I had a problem, thank you!”

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“The boiler is very noisy in operation and allowing for percentage increase in gas prices certainly no savings against the running cost of the previous, 20 year old, boiler Overall very disappointed”

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Hi If your Viessmann boiler has been sized and set up correctly for your property this should be reflected in your energy bills. Ensuring the right controls are fitted, weather compensation for example, will also ensure that your heating system works at maximum efficiency. Please check our website for advice on how to ensure your system is running efficiently: https://www.viessmann.co.uk/en/heating-advice.html Kind regards Viessmann

“Takes a little longer to warm up compared to our previous boiler, but is very quiet and efficient. It is also a bonus to control a few features directly via the app”

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Thank you for your review and glad to hear you are getting on with the new boiler.

“Excellent service provided through LGS”

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Good to hear all went well with the installation through LGS Billy, we do appreciate the feedback.

“I chose Viessmann boiler and can say that I didn't make a mistake. It was a best choice, very good boiler. Heats my house very well. Very efficient. I'm a very happy customer.”

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Always good to hear when a customer is happy with their purchase Sergejs and Viessmann thank you for the review.

“The service and work rate of the fitters was first class and the dystem works siperb”

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Thank you Ron, glad you are happy with the new Viessmann boiler and that you were happy with the installation.

“Very very pleased with new boiler👍👍”

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All looking good Roy, thank you for your feedback.

“Neat unit and seems efficient”

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Bob we are sure you will be happy with the efficiency of the boiler and Viessmann thank you for the review.

“Very happy with new boiler. Good to have a remote control to turn heat up or down easily. Our old combi boiler took ages to deliver hot water from the taps but the new one is almost instant. So pleased to have it installed ready for winter .”

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Thank you Ronald, good to hear the Viessmann boiler is performing as you want it to. Thanks for the feedback.

“Approved installer abysmal… HUG. 3 engineer call outs. Replacement fan. HUG have instructed Viessmann to direct all HUG customers to HUG first… what a pain. High quality engineers but a week lag between fault and call. Boiler seems excellent… anymore issues though it will be out.”

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“Well communicated throughout. Installer was very knowledgeable and helpful”

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Always good to hear all went well with the installation Michael. It is good to get the feedback.

“Extremely efficient boiler”

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Thank you for the feedback Sorin, good to hear you are saving money with the efficiency of the new Viessmann boiler.

“I did a lot of research into new gas boiler options and installed a Veissmann 25kW boiler with weather compensation. I think the product is superb and am very pleased with the way it modulates my CH temperatures. However, I feel the marketing of the product is abysmal; although probably typical of the industry. It is very hard to understand what is being offered. How to distinguish between proprietary and open standards (opentherm) and how to design the best system. Even to compare the two ranges (200 and 100) is difficult. The manuals are overcomplicated as they assume significant knowledge of the system functionality; there is no design guide aimed at the informed client to help explain the options that can be considered if a system boiler has multiple zones. I have selected HeatMiser controls as Veissmann did not seem to offer multi zone modulating solutions unless one installed Divicon which is hugely expensive. I never installed the WiFi interface as I could not work out how to get it working (and your installer suggested it was not worth having anyway). So I give you 5 stars for the product and what it can do but one star for the way you market the product - I am sure you should become the market leader if you could explain how your systems worked and why they differentiate against Greenstar and Vaillant. Also there is nothing for a migration path to your heatpump systems nor any guidance on how these might be integrated in the future. Your website is very difficult to use without prior knowledge of the product range. It could be hugely improved. I am not sure how to answer the questions below as my installer (who is excellent but still learning the Veissmann systems) supplied the unit and installed it for me. The installation started in June (the boiler installation took one week) and I am still waiting for the final controls to be installed; however this is not a problem for me as I am keen to get the details right.”

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“Brilliant service, best boiler I've had very easy to use,very efficient, absolutely magic”

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Viessmann Limited is rated 4.3 based on 1,047 reviews