Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boiler seems to work very efficiently and took care of us throughout the Winter with no problems so far. A 10-year guarantee is pretty great as well!”

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“Great product”

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“Both products and approved fitters very good”

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Great feedback Stuart, thank you.

“I had my new Viessmann boiler fitted lasted September and I am very pleased with it.”

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“The product is good , but the product instructions are complicated.”

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“I have had a Viessmann Vitodens 100-W 35 kW boiler for almost 3 years in a 2 bed bungalow. I am yet to get a single drop of hot water out of it! At best warm water. Since installation it has broken down twice and I have used three separate engineers (two of them were Viessmann approved). I sent the guarantee paperwork to Viessmann and got nothing back. I can provide proof of purchase and photo. This boiler does not boil water. It is troublesome and absolutely rubbish. I regret buying it and strongly recommend against it.”

Helpful Report

Hi Camille, We are sorry to hear you are experiencing problems with your boiler and for any inconvenience this has caused you. Can you please send all relevant information to the details below so this can be looked into for you and dealt with as soon as possible. Telephone: 01952 675060 Email: aftersales-uk@viessmann.com Kind Regards, Viessmann.

“Boiler has not worked right since it was installed and is still not working right”

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Hi Ian, Sorry to hear you are experiencing problems with your boiler. To get this problem fixed as quickly and efficiently as possible. Please contact our Aftersales Department on the details below: Telephone: 01952 675060 Email: aftersales-uk@viessmann.com Kind Regards, Viessmann.

“Very impressed with our newViessmann boiler and have already recommended it to my neighbours”

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Thank you for your great feedback and recommendation Jim!

“Extremely helpful and knowledgeable. Enquiries are dealt with very quickly.”

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Thank you for your great feedback Robin.

“My wife and I rue the day we purchased our Viessmann boiler. The company has no idea what customer care is. Their customer service staff are both poor in attitude and seem unable to understand or correspond intelligently. We believe they have reneged on their stated warranty conditions. They have cost us £000's in repairing the boiler and the collateral damage caused to our surrounding decorations. A visiting engineer, who had not been briefed at all regarding why he was attending, dismissed our claim with a cursory 10 second look at the offending part and then claimed it was not a warrantable issue! Our advice to anyone thinking of doing business with this company would be to look elsewhere.”

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Dear Mr & Mrs Firth, I am sorry to hear that your experience with us so far has not been up to standard and for any inconvenience this may have caused you. Could you please email your full address and contact details to info-uk@viessmann.com so this can be looked in to for you and any outstanding problems be solved and rectified? Kind Regards, Viessmann

Dear Mr & Mrs Firth, Unfortunately we have still not received an email in regards to the problem you have discussed above. We have now emailed you directly to get this solved for you quickly and efficiently. Kind Regards, Viessmann

“As a DIY installation of the boiler, I found the Viessman technical support totally superb. They helped with every aspect of my queries in a supportive and clear way. The boiler is very quiet, compact and does the job brilliantly.”

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Thanks for your great review Andy. We really appreciate your feedback.

“Just bought a combi boiler (W100-35KW) through my local plumbing shop. I should have listened to the shop owner and my plumber - both of whom suggested I go for something like Valiant or Worscester - I guess it serves me right for ignoring the experts and relying on Which. So the boiler was delivered to the shop and my plumber went there to check what fittings came with the package and saw that one of the hinges which opens the control panel flap was broken. The hinge is integrated with the flap and is made of plastic !!! After 2 weeks of to and fro between the shop owner and Viesmann ( Viesmann having sent an agent to inspect) they still refuse to replace it. Now this happened when the boiler was in the plumber's shop and they were dealing with the guy who gives them business. I am dreading what will happen when the boiler breaks down once installed in my house. STAY AWAY FROM THIS COMPANY.”

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“I have been asking Viesmann to find an installer to fit a Viesmann gas boiler for me now for over 3 months and they still can not find one it seams they have a good product but no installers in North Wales I think they will have to get there act together and get some installers in North Wales or they will not be able sell there products here .From a disapointed customer who will now have to go elsewhere for a boiler.”

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Hi Mike, We are sorry to hear of your frustrations about finding an installer in your local area. We do have installers in North Wales so it is a shame you have been unable to have your boiler installed. Please email enquiries-uk@viessmann.com who will be best to assist you regarding this matter. Many Thanks.

“An easy and efficient process from initial enquiry to prompt contact and installation by local supplier. Pleased with the new boiler too!”

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Glad to hear you are pleased with your boiler. Could you please provide the name of your local supplier so we can pass your positive feedback on to them as well?

“Very professional, friendly and speedily completed.e”

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“Excellent service from quotation through to installation.”

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“Installation less than 24 hours after order was placed! The MPH team and Lauren Mason of Viessmann have done an excellent job. Just what the doctor ordered as my wife is waiting on a kidney transplant. So far so good and a boiler which is silent and produces hot water on tap.”

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Thank you for your great feedback Roderick, these comments have also been passed to both MPH and Lauren Mason who I'm sure will be glad to hear about this. Many Thanks, Viessmann

“Quiet efficient and so far reliable”

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Glad to hear of your positive feedback Glyn, thank you.

“Quality unit since fitting its simply worked well and is cheaper to run than the previously fitted boiler”

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“This is my first experience with central heating. I have found on the whole it easy to use . and very efficient apart from the amount of water it uses to give me hot water.”

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Viessmann Limited is rated 4.3 based on 1,047 reviews