Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.32

4.3 Rating 1,047 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had our unit for long but,so far so good! Very impressed by how quickly it heats our radiators up and,the hot water is HOT !”

Helpful Report

Thanks Ian, how it should be, hot water and heating all working as expected. Thank you for the feedback and the 5*.

“So happy with my new Viessmann boiler... Brilliant system. I would rate it 5 out of 5..”

Helpful Report

“We have been left with no heating or hotwater for 40days in winter now. The issue is Viessmann customer services do not pass information on to their service engineers, who despite their best efforts on the day, arrive uninformed about the situation and ill equipped to solve problems with their boilers. We have had 3 visits now, and the engineers were not aware that other engineers had already come and looked at our boiler. The messages sent to customer services when booking a visit were also not passed on. I am afraid this has middle management incompetence written all over it, and i feel sorry for the engineers in giving this negative review, as they have been very professional as individuals. Let down by their organisation.”

Helpful Report

We are sorry to hear that you are unsatisfied by your experience. If you wish to make a complaint please send it in writing to: info-uk@viessmann.com Kind regards Viessmann

“Our new boiler was faulty and the first 2 guys who came out. Did not diagnose or fix the fault, didn’t know the app or the appliance. The app is not intuitive, Wi-Fi conextion to thermostat is poor had to move it from optimum position to receive signal.”

Helpful Report

“Ok, boiler certainly gives out more heat than our 30 year old Potterton boiler did! We would love to know where online we can read how to turn the boiler on manually, we had no heating when you did the updates. Our timer is still on summer time, we would like to know how to change it.”

Helpful Report

“I had a Viessmann boiler fitted in my home in 2011 and it served me extremely well with no problems or issues at all. When I moved home in 2021 I had the boiler serviced and was told it was as good as new! In my new home, an old boiler failed within the first 6 months of moving, without hesitation I chose Viessmann again and had a new boiler fitted in May 2022. While only a short time has passed I feel secure and confident that this will give me a long and excellent service just like my previous Viessmann boiler had done.”

Helpful Report

Well it is good to have you back Bernard, thank you for your full review and wish you well with the 2nd installation of a Viessmann boiler.

“Nice boiler,now very quiet just had to replace the old manual air vent with an auto bottle air vent on the discharge line on Central heating.”

Helpful Report

Thank you for the review Simon, glad to hear all is well.

“Not very impressed been fitted about 7 months now and already had engineer out twice”

Helpful Report

“Silent boiler fitted all in one day . Viessmann engineer was very efficient and everything is working well.thank you.”

Helpful Report

Good to hear all went well with the installation Irena, thank you for your feedback and 5*.

“Excellent boiler, I am very happy !!”

Helpful Report

Good to hear you are happy with the boiler Cliff and thank you for the feedback.

“Very pleased with our new boiler and the work of our plumber Paul Lombardo who installed it.”

Helpful Report

Thak you for the review Celia, we are sure Paul is happy with the review as well.

“6 days waiting for an engineer to come and fix my hot water is totally unacceptable. I decided to purchase a Viessmann boiler (only 6 months ago) as I was attracted to the 10 year warranty giving me piece of mind. Before opting for Viessmann I phoned to ask about the warranty and they said that in the event of a breakdown they would normally get an engineer out to me within 24 hours, which seemed reasonable. I am a wheelchair user paralysed from the shoulders down and rely on the water being hot. I am not able to control my body temperature and I am extremely concerned now if my heating breaks down and I am left for several days without it being fixed. I would not recommend Viessmann for the boiler breaking down after less than 6 months and then their after service.”

Helpful Report

“All I can say is that I recently bought a combo boiler which works great.”

Helpful Report

Stephan we do appreciate your feedback and thank you for the stars.

“I love Viessmann boilers. Genuinely think they’re the best way on the market….but I think 2 things need to improve. Online portals etc need simplifying. Quick repair times. 👍🏻”

Helpful Report

We could not ask for a better review, thank you.

“Slow, weak and a damn struggle to get good water supply,takes a least fracking 5 minute to get decent warm and hot water. The hotter the temperature, the lower the water pressure. It's like BEGGING FOR WARM WATER. ABSOLUTELY USELESS”

Helpful Report

“Warranty means nothing, having to wait nearly 2 weeks to have a boiler fixed that is only 3 years old but has a 10 yr warranty is unacceptable”

Helpful Report

“I have had an issue with the boiler from day one. It makes a loud clicking noise at random times throughout the day and night. It has been loud enough to wake me up (and I sleep in the room above it’s location). A Viessmann engineer has attended three times in the last nine months and failed to diagnose the fault, it has still not been fixed. I sent an email to Viessmann two weeks ago to ask for the engineer to re-attend and fit the parts he ordered a month ago, but they have failed to reply to me. I’m at the point of rejecting the boiler due to the unsatisfactory loud clicking noise it makes. I will buy Worcester Bosch next time as I’ve never had any issue with their boilers.”

Helpful Report

“I have found general communication to be poor quality”

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“Fantastic company and product.”

Helpful Report

Thank you Michelle, we could not ask for a better review.

“I was looking to replace my very reliable, but over-40-year-old Gloworm heat-only boiler. I wanted a boiler that had a stainless steel heat exchanger, as I believe that is the best variant available. I looked at Worcester Bosch but rejected that along with many others. The only one that suited my requirements was the Viessmann 100-w B1GA heat-only boiler with a condensate pump, as my boiler is on an inside wall. The installation was difficult to start with, as the microchip shortage delayed the supply, but one was found a hundred miles away or so and was brought here by the fitters Snug Energy Doncaster. The installation was carried out in one day successfully with little disruption. As of today about 6 months since installation, the system is working just as it used to do with my original boiler. The Viessmann is just as quiet and efficiency should be improved. There are 3 other Viessmann boilers in the family, and all seem to have been reliable for their owners. Recommended is all I can say.”

Helpful Report

Richard, this is a brilliant review to respond to. You have hit all the positive notes and we do appreciate you taking the time to write your review. Glad to hear all is well and that other family members are in the same position as you and are happy with their Viessmann boilers. Glad to hear that Snug Energy were professional on the installation as well.

Viessmann Limited is rated 4.3 based on 1,047 reviews