VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 767 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 767 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

Write Your review

Tell us how VideoScribe made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great tool, super user friendly, you are able to customize almost everything, upload your own media (photos, videos, etc). Just excellent. 100% Recommended.”

Helpful Report

Posted 4 years ago

“I love using VideoScribe. It's easy to use and fab the way you can upload your own images and export to so many different formats. The team are also great to help if I'm ever stuck.”

Helpful Report

Posted 4 years ago

“VideoScribe has essentially changed my life. Three years ago, I left the classroom to pursue my dream of creating GrammarSongs. Last week alone, my educational videos using VideoScribe achieved over 200,000 views on YouTube. It would have been impossible for me to have created these videos without the help of VideoScribe. My first estimate from a company to create an educational video was $3,000. I taught myself how to use VideoScribe, and the rest is history. If I can do it, anybody can do it. Thank You VideoScribe!”

Helpful Report

Posted 4 years ago

“I had some issues with customer support when I switched to the paid version. After I had given up, the customer support continued to pursue the issue until it was finally resolved, and all is well now. Kudos to them for their caring attitude and persistence. I congratulate their support team, and recommend their software.”

Helpful Report

Posted 4 years ago

“Forcing customers to opt out by asking individuals to cancel new subscriptions is what one would expect from a fly by night organization. If you believe in your product, give your customers the choice of renewal. Let the buyer beware.”

Helpful Report

Posted 4 years ago

“I was loving VideoScribe v3.1, as there was a capability to scale and replace with another svg, with same aspect ratio. Now that feature is missing in newer version. I am forcefully trying another whiteboard software. Moreover, sparkol team should make their customers stick with them. By resolving the issue.”

Helpful Report

Posted 4 years ago

“I have spent the past year on a sabbatical utilizing this software to create whiteboard animations to help students understand the most difficult concepts in my area. The support has been terrific. The various online lessons available make it easy to get started. Although I have certainly developed a wish list of features I would like to see, I have found that the current version provides sufficient tools to fully achieve my goals. A very useful complement to the software has been an iPad with Apple Pencil to add my own custom SVGs using the pencil tool in Illustrator.”

Helpful Report

Posted 4 years ago

“This product is great. However, the company takes advantage of their subscription scheme. They are not willing to refund clients despite having a clear indication of their last login date. The customer service team was not open to suggestions of how to make their service better.”

Helpful Report

Posted 4 years ago

Hi Andre, glad you thought the product was great & thanks for your suggestion, it has been taken on board and I'll make sure it gets shared and considered. Sorry that we couldn't satisfy your request on this occasion, we make the subscription nature of the agreement very clear and have been sending you monthly invoices. We're not hiding what we do and the payments are in your control as you can cancel future payments at any time in just a few clicks.

Posted 4 years ago

“I signed up for the paid version....testing it for 1 month before I go for a longer haul. One of the critical metrics that I evaluate any service provider is the relevance and speed of response- both. The first thing I asked VideoScribe is to cancel my recurring subscription so that I am not charged automatically for the next month. I was pleasantly surprised to find an affirmative response, assuring me that I would not be charged again. I would rate this five star... Your team needs to work hard to keep up the standards - all the time....for you are as good as the customer experience at the last point. Please keep it up and don't ever let your standards slip down. Regards. Andy from India”

Helpful Report

Posted 4 years ago

Thanks for the kind feedback Andy! Glad we could help with your query and looking forward to having you as a customer for the long haul!

Posted 4 years ago

“Fast and competent help with troubleshooting.”

Helpful Report

Posted 4 years ago

“Excellent help all the way. Even if I had to wait a little bit Sparkol always had the next step. I had a problem with an update to the latest version when Win 10 didn't want to allow me doing it telling multiple times that "another installation is running". Almost all known solutions given by Help Desk and discovered by me were run to no avail, including working in the Command.com area in DOS. Finally, deactivating the installer 32 (the culprit) in Control Panel did the work. At least I think so :-) because the installer 64 worked after that.”

Helpful Report

Posted 4 years ago

Thanks for the feedback and glad we could get you up and running!

Posted 4 years ago

“Excellent!”

Helpful Report

Posted 4 years ago

“I have always found the Sparkol customer service 'spot on'. On every occasion, they have responded promptly and with the required information that answers my questions perfectly. As for Videoscribe itself, I have made an abundance of both health & safety and food safety training videos, that have always been well received by an array of audiences. Cheers, Jeff”

Helpful Report

Posted 4 years ago

“what's the use of using it if you cant share your work”

Helpful Report

Posted 4 years ago

You can share you're work, here's a link the tutorial that shows you how - https://help.videoscribe.co/support/solutions/articles/11000036128 I'll log a ticket with a support team so we can make sure everything is working for you.

Posted 4 years ago

“Great tool that is only restricted by your own creativity and is such a fun space to work in. I had issues getting into the newer version recently but was impressed by the persistence and clear instructions (as I'm technologically challenged!) given by Jay in Support. Being on the other side of the world with 10hr time difference meant it was a long process via email but sorted very quickly when he rang me to sort it out. Was worth the late night call.”

Helpful Report

Posted 4 years ago

“''Super app''”

Helpful Report

Posted 4 years ago

“Excelente plataforma. Recomendo 100%!”

Helpful Report

Posted 4 years ago

“There are much better animation video programs out there. It is so much easier to use a storyboard template rather than the VideoScribe method of putting everything on one disorganized block. If you use it you will find that sometimes it zooms to something you don't want to and is difficult to go back to normal settings. This is not an intuitive program at all”

Helpful Report

Posted 4 years ago

You can move the canvas every time you add something new to your project and there is limitless fresh space available in all directions. You can set things up as a traditional storyboard if you like but the canvas is designed to allow you to be as creative as you like with your layout. You may find this blog post useful as it walks you through the options in detail (https://blog.videoscribe.co/how-to-choose-the-right-video-layout-for-you). Regarding zoom, if it goes somewhere you don't expect just stop the playback and you'll be taken to that point of your project and you can reset the camera for that element in a couple of clicks. We have lots of useful tutorials available on https://help.videoscribe.co/ and our support team would be happy to walk you through anything you need help with.

Posted 4 years ago

“When I initially installed, I couldn't get the product to work on my Mac. However, after posting a trouble ticket, I received immediate assistance and got up and running in no time. I love using VideoScribe! It does require some learning--and resources abound for learning how to use it--but it's an excellent tool and I'm so pleased I found it. For those who are complaining, it seems to me that they haven't taken the time to contact support. My experience with support (and sales) was phenomenal. They really seem to care about customer support. I don't leave many reviews but I'm happy to in this case. It's a 5-star app, and company.”

Helpful Report

Posted 4 years ago

Thanks for the kind word Darin and glad you found our support team so helpful. Good luck with your videos!

Posted 4 years ago

“WONDERFUL”

Helpful Report

Posted 4 years ago

VideoScribe is rated 4.3 based on 767 reviews