VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 770 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 770 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

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Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joann Solomon is heaven sent… This truly was one of the most positive experiences and it all is because of Joann being so flexible and understanding. Last week I was tasked to come up with a solution to my company training needs, I reached out to a 5 animated illustration software companies. Out of the 5 company’s 1 responded. Not only was the experience seamless and painless but Joann made it fun and educational. I look forward to working with Videoscribe in the future and hope everyone can experience the outstanding customer service from Joann. Thank you again Troy Terry R&L carriers”

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Posted 4 years ago

“I was looking for a more impactful way to communicate to my audience when I discovered Video Scribe. This gave me a tool to express my message in a concise and visually interesting way. The Video Scribe platform is very easy to learn and with the freedom to add my own creativity, it was just the tool I needed to introduce my webinar. Thank you, Video Scribe!”

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Posted 4 years ago

“Saya sangat suka dengan aplikasi ini”

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Posted 4 years ago

“Great tool, super user friendly, you are able to customize almost everything, upload your own media (photos, videos, etc). Just excellent. 100% Recommended.”

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Posted 4 years ago

“I love using VideoScribe. It's easy to use and fab the way you can upload your own images and export to so many different formats. The team are also great to help if I'm ever stuck.”

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Posted 4 years ago

“VideoScribe has essentially changed my life. Three years ago, I left the classroom to pursue my dream of creating GrammarSongs. Last week alone, my educational videos using VideoScribe achieved over 200,000 views on YouTube. It would have been impossible for me to have created these videos without the help of VideoScribe. My first estimate from a company to create an educational video was $3,000. I taught myself how to use VideoScribe, and the rest is history. If I can do it, anybody can do it. Thank You VideoScribe!”

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Posted 4 years ago

“I had some issues with customer support when I switched to the paid version. After I had given up, the customer support continued to pursue the issue until it was finally resolved, and all is well now. Kudos to them for their caring attitude and persistence. I congratulate their support team, and recommend their software.”

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Posted 4 years ago

“Forcing customers to opt out by asking individuals to cancel new subscriptions is what one would expect from a fly by night organization. If you believe in your product, give your customers the choice of renewal. Let the buyer beware.”

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Posted 4 years ago

“I was loving VideoScribe v3.1, as there was a capability to scale and replace with another svg, with same aspect ratio. Now that feature is missing in newer version. I am forcefully trying another whiteboard software. Moreover, sparkol team should make their customers stick with them. By resolving the issue.”

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Posted 4 years ago

“I have spent the past year on a sabbatical utilizing this software to create whiteboard animations to help students understand the most difficult concepts in my area. The support has been terrific. The various online lessons available make it easy to get started. Although I have certainly developed a wish list of features I would like to see, I have found that the current version provides sufficient tools to fully achieve my goals. A very useful complement to the software has been an iPad with Apple Pencil to add my own custom SVGs using the pencil tool in Illustrator.”

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Posted 4 years ago

“This product is great. However, the company takes advantage of their subscription scheme. They are not willing to refund clients despite having a clear indication of their last login date. The customer service team was not open to suggestions of how to make their service better.”

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Posted 4 years ago

Hi Andre, glad you thought the product was great & thanks for your suggestion, it has been taken on board and I'll make sure it gets shared and considered. Sorry that we couldn't satisfy your request on this occasion, we make the subscription nature of the agreement very clear and have been sending you monthly invoices. We're not hiding what we do and the payments are in your control as you can cancel future payments at any time in just a few clicks.

Posted 4 years ago

“I signed up for the paid version....testing it for 1 month before I go for a longer haul. One of the critical metrics that I evaluate any service provider is the relevance and speed of response- both. The first thing I asked VideoScribe is to cancel my recurring subscription so that I am not charged automatically for the next month. I was pleasantly surprised to find an affirmative response, assuring me that I would not be charged again. I would rate this five star... Your team needs to work hard to keep up the standards - all the time....for you are as good as the customer experience at the last point. Please keep it up and don't ever let your standards slip down. Regards. Andy from India”

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Posted 4 years ago

Thanks for the kind feedback Andy! Glad we could help with your query and looking forward to having you as a customer for the long haul!

Posted 4 years ago

“Fast and competent help with troubleshooting.”

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Posted 5 years ago

“Excellent help all the way. Even if I had to wait a little bit Sparkol always had the next step. I had a problem with an update to the latest version when Win 10 didn't want to allow me doing it telling multiple times that "another installation is running". Almost all known solutions given by Help Desk and discovered by me were run to no avail, including working in the Command.com area in DOS. Finally, deactivating the installer 32 (the culprit) in Control Panel did the work. At least I think so :-) because the installer 64 worked after that.”

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Posted 5 years ago

Thanks for the feedback and glad we could get you up and running!

Posted 5 years ago

“Excellent!”

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Posted 5 years ago

“I have always found the Sparkol customer service 'spot on'. On every occasion, they have responded promptly and with the required information that answers my questions perfectly. As for Videoscribe itself, I have made an abundance of both health & safety and food safety training videos, that have always been well received by an array of audiences. Cheers, Jeff”

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Posted 5 years ago

“what's the use of using it if you cant share your work”

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Posted 5 years ago

You can share you're work, here's a link the tutorial that shows you how - https://help.videoscribe.co/support/solutions/articles/11000036128 I'll log a ticket with a support team so we can make sure everything is working for you.

Posted 5 years ago

“Great tool that is only restricted by your own creativity and is such a fun space to work in. I had issues getting into the newer version recently but was impressed by the persistence and clear instructions (as I'm technologically challenged!) given by Jay in Support. Being on the other side of the world with 10hr time difference meant it was a long process via email but sorted very quickly when he rang me to sort it out. Was worth the late night call.”

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Posted 5 years ago

“''Super app''”

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Posted 5 years ago

“Excelente plataforma. Recomendo 100%!”

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Posted 5 years ago

VideoScribe is rated 4.3 based on 770 reviews