VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 767 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 767 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“take time to render a video with lastest version”

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Posted 3 years ago

“Necesito traduccion a español”

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Posted 3 years ago

VideoScribe is available in Spanish, we explain how on this support page - https://support.sparkol.com/knowledge/changing-languages-in-videoscribe

Posted 3 years ago

“Great service and answered my question in good time and fully. The product is excellent, too. We use it for all our videos now as it's so easy and effective.”

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Posted 3 years ago

“La aplicación tarda mucho en cargar, al principio parece ir bien, pero conforme sigues editando tarda más y más, y a cada rato me aparece el anuncio "no responde"”

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Posted 3 years ago

Sorry that you are having technical issues, I will log a ticket with our Customer Success Team for you and they will be in contact shortly to help you work through the problem.

Posted 3 years ago

“Our company has VideoScribe for our Learning & Development team; one of my colleagues forgot to sign out before going on paternity leave. Because I didn't want to bother him at such a great family time for him, I turned to Sparkol customer service. I explained the issue and before they logged the ticket, they had solved my problem and I was able to continue with my project. Where else can you get customer service as excellent as this? Thank you Customer Service at Sparkol (yes, they are definitely CUSTOMER SUCCESS for me!”

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Posted 3 years ago

“During lockdown I had to reinvent myself from communication trainer to creator of video animations for my clients. I have tried several of these animation applications, read a lot of reviews, and now I am convinced that VideoScribe is simply the best for me. Recently I had a quality problem in rendering a video and the service desk people really think along with me as a customer. With their help, I now have a qualitatively better and faster solution.”

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Posted 3 years ago

“After my initial issues, I had with the App support quickly assisted and helped me resolve the issue. I'm currently a happy user.”

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Posted 3 years ago

Sorry to hear you are having technical issues. I'll log a ticket with our support team on your behalf and they will be in contact shortly to get this fixed for you - https://help.videoscribe.co/.

Posted 3 years ago

“VideoScribe allows me to express ideas that I could not otherwise.”

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Posted 3 years ago

“I have been using VideoScribe for over 6 years to send out introductions to courses; welcome videos and explanatory videos. They are easy to create and get great feedback. The technical support from the VideoScribe team has been second to none.”

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Posted 3 years ago

“Great CS support team that immediately identified what my issue was and established time frames for when my issue would be resolved.”

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Posted 3 years ago

“Bad customer service, return and refund is impossible”

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Posted 3 years ago

“Working very good, customer service is great :)”

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Posted 3 years ago

“I first tried Video Scribe (Sparkol) in 2012, bought couple of Year license then Life time one. Its a great tool for storytelling, a lot less cost, much more engaging compared to traditional video clip. I won a video competition with it, and have made around $50K Aud in commissioned clips using the tool. That’s something I never thought of! (This is more like a side job, a hobby only. I work full time in a different Design related role) Highly recommend! Chilled Mochi Studio Www.chilledmochi.com.au”

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Posted 3 years ago

“Wery good and easy to navigator site..”

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Posted 3 years ago

“I love everything about VideoScribe! Customer support is outstanding and knowledgeable.”

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Posted 3 years ago

“I am not satisfied with their policy and believe that it is nothing more than an aggressive commercial practice and money luring. Last year I paid for a year subscription for VideoScribe service, but did not use it much. I almost forgot about it. But realized that they charged me for the next year subscription. A few days later I contacted them to cancel it and get a refund. After a couple months of negotiation I've been getting rejections and rejections in a refund or a partial refund. Their explanation is nothing more than hiding behind legal formalities that they designed to support their policy: all this “I agree to terms and conditions…” where they appear they got an unconditional authorization to charge my money, no matter if I use it or not. People make mistakes, people are inattentive, people click ‘agree’, and ask to re-consider the deal if they find they made a mistake, it is a normal practice around the world. But they believe it is better to punish their customer for not being interested in using their services. It is not the case when after half a year of not using the service I am asking to cancel it and refund all my money back. No, they knew I am not using it anymore, they knew it was just a couple of days after the auto-payment and I said I have no interest in further use of it. They proved to be aggressive in imposing their services no matter what.”

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Posted 3 years ago

Hey there Alex, as you have mentioned this is a subscription. Future payments are not unconditionally authorised, you can unsubscribe at any time to prevent them. We sent you a couple of reminder emails in the month leading up to the new charge and have cancelled future payments now we know you want to leave. The software is available for you to use and if you need any help getting the most out of it we are on hand to support you with that.

Posted 3 years ago

“I’ve used VideoScribe from 2013 and have never had an opportunity to complain or ask for assistance. Lately my email and password was compromised and the VS team promptly assisted me. Great service. Keep it up 👍🏽”

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Posted 3 years ago

“I use VideoScribe approx. daily and its really a great tool. Beside this If I stuck in any issue, there is a very caring people who help as well. Thanks for good support!”

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Posted 3 years ago

“I've been having a good time with VideoScribe (VS), with several videos with no problem. Then one scribe would not render, and it kept going for a couple days. When I contacted VS, they managed to get it going, though not on the normal platform. But they also kept working on it, and after a couple days, found that there was a single corrupt element that I'd inserted, and that messed up the whole thing. And they identified what element it was. Once I knew that, I could replace that element, and all went well. But I was impressed that they took the time to track down what turned out to be a fairly subtle element that crashed the whole thing. This, I've found, is pretty typical of their customer service.”

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Posted 3 years ago

“I've loved this product for a while and never needed assistance until just before Christmas... When I did they provided quick and helpful assistance, which I really appreciated.”

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Posted 3 years ago

VideoScribe is rated 4.3 based on 767 reviews