VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 767 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 767 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

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Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like this app very mush this is my best app even no other app can beat videoscrobe app i love its features writting of it and I know this app will get worlds best app aword”

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Posted 4 years ago

“للاسف قمت بالتسجيل ومن ثم الدخول للبرنامج ولكن لم تظهر لي السبورة البيضاء وقد حاولت مرارا وتكرارا ولكن لا فائده”

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Posted 4 years ago

Sorry that you are having trouble with the application. Our support team will be able to help with this and you can contact them via https://help.videoscribe.co/. I will log a ticket with them now for you and someone will be in contact shortly.

Posted 4 years ago

“It's a brilliant product, easy to use once you get into it and the support team are amazing, friendly and knowledgeable. I'm the sort of person who is not that technical but the support guys are at the end of a telephone line and have helped me immensely. I have participated in two webinars and I have to say again the presenters are so friendly and I learned so much, then have the recordings for future reference. If you intend to make several videos it's exceptionally good value. Even if you only make one video I recon it's good value for your money. Love it. You can view my first video on my web site. Thank you.”

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Posted 4 years ago

“A pesar de comprar la licencia del programa por un año tiene muy pocas imágenes, y las buenas hay que comprar, me siento estafado”

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Posted 4 years ago

Hello Mónica, we have over 7,300 images in the library at the moment and we're adding new ones all the time. Keep an eye on https://blog.videoscribe.co/ as we announce any new additions there. The premium images are actually sold by private illustrators through the application which is why we cannot include them in the subscription price. The illustrator sets the price and the vast majority of any payment goes to them rather than us.

Posted 4 years ago

“Excellent and very nice software. Only need to support Arabic fonts like English fonts without needing Inkscape.”

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Posted 4 years ago

Hey Ahmed, glad you're enjoying VideoScribe. We're working on Arabic support for the next update so keep your eyes peeled for that announcement!

Posted 4 years ago

“Me encanta videoscrib, es una aplicación tremenda para hacer viedos que enganchan de verdad.”

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Posted 4 years ago

“Always supportive, always professional and friendly. I was a prof until I retired and my students used Video Scribe to prepare presentations in my classes in our financial planning department. When I retired and no longer needed the software, they quickly too care of my issues and solved my problems immediately. Not only is this great software, it is a pleasure to deal with them.”

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Posted 4 years ago

“E75us. Oydyido vc g cyi”

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Posted 4 years ago

“big disappointment of an app, also the white board content trend has expired a long time ago so I won't bother finding something better”

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Posted 4 years ago

Sorry that you are disappointed with VideoScribe, I'll get the support team in contact with you to find out what you are struggling with. I'm sure they can give you some advice on how to get the best out of the product. We're also a lot more than Whiteboard animation, you can create a range of styles with VideoScribe, I would recommend that you take a look at the inbuilt templates which show off a range of things that you can achieve.

Posted 4 years ago

“Hard to work sends you in circles and could not get a free trial because every time I clicked on it it would send me to the same page. would not recommend it to hard to work”

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Posted 4 years ago

Sorry that you are having problems. I'll log a ticket with our support ticket for you with our technical team and they will be in touch to see what we can do to help you get started.

Posted 4 years ago

“these people are great, the whiteboard animation is so easy to use and fun.... love it THANK YOU!!”

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Posted 4 years ago

“Great communication skills. Barry solved it and understood the problem clearly. The software is good to work with as well”

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Posted 4 years ago

“جيد جيدا ورائع”

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Posted 4 years ago

“Excelente y pronta respuesta a mi solicitud.”

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Posted 4 years ago

“I love Videoscribe. Hadn't used it in a while and the customer support team was incredibly responsive to help me regain momentum using it. Barry called me personally and was only too willing to make sure I was optimizing the tool. Great value.”

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Posted 4 years ago

“Good app but poor customer-services and culture - not customer-oriented. Misleading information regarding pro images. No word that you cannot edit them as you can do the free ones. Basically, I was told that there were only two people who experienced the same issue and therefore they are not going to fix it! No refunds either.”

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Posted 4 years ago

I'm glad that you like the application and I'm also sorry that we could not provide the outcome you desired when you contacted us. As I explained the premium images in VideoScribe are not owned by us, they are sold by private illustrators who retain the IP to their work. I had to balance the decision to be fair to our customers on both sides. I know that you had hoped to export and alter these images but it does not state anywhere that you can do this. The images you have purchased are available for you to use in the way they were shown at the checkout so we do not feel this is misleading.

Posted 4 years ago

“Great easy to use software, was able to learn it quickly, and create awesome videos!”

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Posted 4 years ago

“Joann Solomon is heaven sent… This truly was one of the most positive experiences and it all is because of Joann being so flexible and understanding. Last week I was tasked to come up with a solution to my company training needs, I reached out to a 5 animated illustration software companies. Out of the 5 company’s 1 responded. Not only was the experience seamless and painless but Joann made it fun and educational. I look forward to working with Videoscribe in the future and hope everyone can experience the outstanding customer service from Joann. Thank you again Troy Terry R&L carriers”

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Posted 4 years ago

“I was looking for a more impactful way to communicate to my audience when I discovered Video Scribe. This gave me a tool to express my message in a concise and visually interesting way. The Video Scribe platform is very easy to learn and with the freedom to add my own creativity, it was just the tool I needed to introduce my webinar. Thank you, Video Scribe!”

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Posted 4 years ago

“Saya sangat suka dengan aplikasi ini”

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Posted 4 years ago

VideoScribe is rated 4.3 based on 767 reviews