VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 767 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 767 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have given up using the software l because the rendering process is far too slow on my computer. Btw, beware of your subscription period. They refused to refund the subscription the second after the renewal. I guess we both share shame on this one.”

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Posted 2 years ago

“Para todo hay que pagar y la semana gratis no funciona para nada”

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Posted 2 years ago

“When you are rendering, the process is very slow. Is very awful. 168 dollars! I wont pay this for a program has no sense. If you edit for 1/2 hours videoscribe colapse! The memory system is full and if you did not save the proyect, you loose all changes.”

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Posted 2 years ago

“Hi when video scribe open for me until I can make video for my Instagram.”

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Posted 2 years ago

“I have been using videoscribe desktop for a few years now- we produced over 100 language learning videos using whiteboard animations on custom illustrations and scripted VoiceOver. Generally been a very good experience and the support from the team has been quick and helpful.”

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Posted 2 years ago

“Very good and responsive team. Helped resolve the issue quickly. Thank you!”

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Posted 2 years ago

“They support me quickly and precisely. Questions were solved.”

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Posted 2 years ago

“I thank videoscribe for the simple and direct fact that I use the software almost every day, the customer service team is always friendly and understanding, serving its customers quickly and effectively, makes us feel comfortable, I trust the company a lot, and above Everything, I love the drawings, thank you!”

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Posted 2 years ago

“I've used VideoScribe for 7 years now. As a non-tech person, I've had to contact the company on many occasions. What I appreciate the most about Sparkol is that their responses are at a level...maybe just about basic!!!...where I can understand the problem and what I have to do to correct it! It's so nice to have that, because that's not the case many times. I appreciate the people and the product very, very much!”

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Posted 2 years ago

“Very bad company. Software crashes, you have to do too many in app purchases just to be able to use a few pictures. And customer services CANNOT help you with anything. Bad experience I had. Sorry, just being honest”

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Posted 2 years ago

“I've been using Video Scribe for the animated videos for my non-profit. Easy to use and SUPER responsive, patient, and helpful customer service. Will continue to use!”

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Posted 2 years ago

“It is easy to use to produce whiteboard style animation video.”

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Posted 2 years ago

“Great app for shorter information videos. Dynamic and flexible presentations. Awesome and patient customer service.”

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Posted 2 years ago

“Great tool to use, been using it for years now, and it's developed really well. Customer Support responsive too, good job all round.”

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Posted 2 years ago

“Easy to use and a versatile tool! I have used it for 2 years and I love VideoScribe! With all the enhancements and templates this company provides, I only have good things to say about VideoScribe!”

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Posted 2 years ago

“Excellent customer service! Very friendly, and the issue I was dealing with was resolved promptly!”

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Posted 2 years ago

“they don’t help me to do anything”

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Posted 2 years ago

For help and support you can visit https://support.sparkol.com/knowledge. If you can't find the answer to your question there please raise a ticket and the team will respond within a working day.

Posted 2 years ago

“I have been using this crab product. It takes ages to get work out of it. Just 5 minutes video it is taking so much time. System is hanging . App is going to restart. You are not supporting the fixes and even for 3-4 pages or 15 mins duration it is eating my time struck in the middle. have to close the app and again relaunch- I may end up not able to save previous data . or I have to wait for long time to get back normal screen as it keeps on loading the data for years. always you come up with document or pre-template to give general solution even without much stock pictures and only writing some words it is taking time. I ended up adding pictures and my videos look plane and not as expected.# still after 30days of Use I am having same feeling like I have wasted my MONEY AND TIME on this worthless product. I have to buy another product now or close always have to come up to you again it takes ages to solve a single issue. I am more in line with you than allocate my work to my team as I am not able to get the things ready for me. I have many points still.. but I feel it is useless to discuss . I have not started to write reviews yet by expecting I will solve the issue. It's time to write reviews on many things where ever I come across and I wish I will write all this lines so that everyone will be aware of this before wasting time and money on this product. I”

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Posted 2 years ago

“VideoScribe is one of the tools my company uses for communicating internal and external Strategies in the past many years, guess not too long after the launch. The ease of use, the continuous improvements and Customer service are amazing. Regarding customer Service: the helpdesk support online works positively well as is in other big software companies. My personal experience with the "live support" is that within one day there is personal contact for issues that are computer or user specific. You will fall in love with their hands-on approach combined with positive reinforcement and understanding as well as how they follow up and walk with you step by step to come to an appropriate solution. I recommend VideoScribe as a great visual scribing tool on its own or as a great add-on to other video editing tools. I use it in combination with Final Cut Pro and can imagine that some of the stuff will be implemented in the future within VideoScribe. If you are a VideaScribe member and you have an issue that has no online troubleshooter; please contact their support centre. You will be grateful.”

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Posted 2 years ago

“I have used this product for several years with positive feedback from students. I do wish they had more pictures to work with, but it is possible to download other images from other sources. Recently, I had some tech issues while downloading the new version. While it took a little time, the Sparkol team was very responsive and patient in assisting me.”

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Posted 2 years ago

VideoScribe is rated 4.3 based on 767 reviews